Sr. Product Compliance Associate, Portugese, Global Solutions and Risk Compliance (GSRC)

Amazon.com Inc.; Nashville (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

Amazon Inc. is seeking a Senior Product Compliance Associate with Portuguese language proficiency for the Global Solutions and Risk Compliance (GSRC) team on a 6-month contract. The role focuses on reviewing product information against SOPs and regulatory documents to ensure compliant availability on Amazon’s platform.

You will work with the Process Experts, maintain records, and generate reports while exploring automation opportunities and sharing knowledge across the team.

Qualifications

• Experience with Microsoft Office applications.
• Bachelor's degree.
• English B2+ proficiency in verbal and written communication.
• Portuguese B1+ proficiency in verbal and written communication.
• Previous experience in auditing and analyzing data for error trends.
• Contractual position with 6 months contract.

Responsibilities

• Review product information per SOP and cross-check with regulatory documentation.
• Classify products to ensure compliance for availability on Amazon.
• Maintain detailed records and utilize standardized reports to prioritize work.
• Identify opportunities for improvement and collaborate with partner teams to reduce manual effort.
• Share feedback on SOPs and contribute to process refinement.
• Participate in knowledge-sharing sessions and provide training to peers.

Skills

Excel

SQL basics

CRM tools

Attention to detail

Problem-solving

Investigation

Data interpretation

Education

Bachelor's degree

Tools

SQL

Job description

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Sr. Product Compliance Associate, Portugese, Global Solutions and Risk Compliance (GSRC)

This is a contractual position for a 6-month duration.

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.

Founded by Jeff Bezos, the Amazon.com website started in 1995 as a place to buy books because of the unique customer experience the Web could offer book lovers. Bezos believed that only the Internet could offer customers the convenience of browsing a selection of millions of book titles in a single sitting. During the first 30 days of business, Amazon fulfilled orders for customers in 50 states and 45 countries - all shipped from his Seattle-area garage.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

Key job responsibilities

As a Senior Compliance Associate, your responsibility is reviewing the latest product information as per Standard Operations Procedures (SOP) and cross-checking it against the relevant regulatory documentation. Using various Amazon-specific tools and systems you classify the products to ensure they meet the necessary compliance requirements for availability on Amazon. Throughout the day, you work closely with your manager and the Process Experts and address any deviations from standard SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback on the team's SOPs, contributing to the ongoing refinement of the operational processes. You participate in knowledge-sharing sessions, contributing with your expertise and learnings. As a mentor, you may support peers by answering their queries and providing process-level training.

Required Skills

• Ability to use Microsoft Excel tool as per role requirements (filtering and sorting in data sets, cell referencing, pivot tables, data validation, etc.)
• Basic understanding of SQL, can self-service defined queries and make simple changes to retrieve data from a database
• Knowledgeable in Customer Relationship Management tools, managing customer data and tracking interactions
• Attention to detail and ability to analyze and identify patterns across data sets and information
• Problem-solving skills, with the ability to find solutions through logic, intuition, creativity, and design thinking
• Commitment to investigation, research, and diving deep to seek facts
• Ability to understand, interpret, critique, analyses and communicate data

About the team

The Global Solutions and Risk Compliance (GSRC) organization is a component of Amazon's operations, dedicated to ensuring the compliance of its products and services worldwide. GSRC's core mission is to keep customers, partners, and associates safe while protecting the company from legal and regulatory risks. With a diverse global team spanning across India, China, Poland, Romania, Netherlands, Jordan, Philippines and Costa Rica, GSRC partners with its stakeholders to classify products and ensure regulatory and legal compliance for product listings. GSRC raises the bar on quality by implementing operational changes matching the everchanging regulatory space. The team designs global, consistent, and scalable solutions and prioritize a blend between technology-driven and human decision-making processes. GSRC believes that innovation thrives on diversity, fostering an inclusive and equitable culture that empowers employees with opportunities for learning and development.

Basic Qualifications

• Experience with Microsoft Office products and applications
• Bachelor's degree
• English B2+ (or equivalent) proficiency in verbal and written communication
• Portuguese B1+ (or equivalent) proficiency in verbal and written communication
• Previous experience in Auditing and analyzing data for error trends
• This is a contractual position with 6 months contract.

Preferred Qualifications

• Knowledge of consumer product compliance processes and regulations
• Experience in regulatory compliance management with government agencies
• Experience in designing and implementing custom reporting systems using automation tools
• Experience with data analysis in a variety of quantitative fields and experience building data and decision support systems
• 2+ year work experience in Business Process Outsourcing in any of the following domains: accounting, regulatory compliance, payment processing, IT services, human resources, quality assurance
• Advanced Excel skills (VBA)
• Knowledge of database querying (SQL)
• Experience as a quality auditor in retail chain management, Fast Moving Consumer Goods company, or corporate role

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.