SR Product Associate - Identity

J.P. Morgan; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Chase seeks a Senior Associate, Product Manager in Identity Product to lead end-to-end product life cycle for identity capabilities that protect customer information. You will translate customer needs into outcomes, and partner with design and engineering to deliver scalable, resilient products.

You use data and feedback to continuously improve performance and customer experience. You will define strategy, conduct discovery, maintain a prioritized roadmap, and drive measurable results through

Qualifications

• 3+ years of product management experience and domain relevance.
• Ability to lead end-to-end product life cycle including discovery, ideation, development, requirements, and value management.
• Knowledge of product development practices, user-centered design, and data analytics.
• Experience conducting customer research and translating insights into decisions.
• Ability to define measurable outcomes and adjust priorities using data.
• Strong written and verbal communication across teams.

Responsibilities

• Define and evolve product strategy and vision delivering customer value.
• Lead customer discovery and market research to identify problems and validate solutions.
• Translate needs into a prioritized roadmap with measurable outcomes.
• Own and maintain a product backlog aligned to strategy, value, and delivery goals.
• Set and track Objectives and Key Results to drive outcomes and transparency.
• Write clear requirements and acceptance criteria for high-quality delivery.
• Partner with design and engineering to deliver intuitive end-to-end experiences.
• Lead product launches, readiness activities, and post-launch iteration.
• Use data analytics to monitor performance, gain insights, and inform decisions.
• Collaborate with cross-functional stakeholders to align priorities and resolve trade-offs.
• Promote scalability, resiliency, and stability through disciplined product decisions.

Skills

Product management

Lifecycle management

Data analytics

User research

Measurable outcomes

Cross-functional collaboration

Job description

Join a team where your product leadership directly strengthens how customers are protected and supported at scale. You will grow your skills by shaping strategy, partnering closely with design and engineering, and delivering measurable outcomes.

As a Senior Associate, Product Manager in Identity Product, you lead the end-to-end product life cycle for identity capabilities that protect customer identity and demographic information. You act as the voice of the customer, translate needs into clear outcomes, and partner across teams to deliver scalable, resilient, and stable products. You use data and customer feedback to continuously improve product performance and customer experience.

Job responsibilities

• Define and evolve product strategy and vision that delivers clear customer value
• Lead customer discovery and market research to identify problems and validate solutions
• Translate customer needs into a prioritized roadmap with measurable outcomes
• Own and maintain a product backlog aligned to strategy, value, and delivery goals
• Set and track Objectives and Key Results to drive product outcomes and transparency
• Write clear requirements and acceptance criteria to enable high-quality delivery
• Partner with design and engineering to deliver intuitive, reliable end-to-end experiences
• Lead product launches, readiness activities, and post-launch measurement and iteration
• Use data analytics to monitor performance, identify insights, and inform decisions
• Collaborate with cross-functional stakeholders to align priorities and resolve trade-offs
• Promote scalability, resiliency, and stability through disciplined product decisions

Required qualifications, capabilities, and skills

• 3+ years of experience in product management or a relevant domain area
• Proven ability to lead product life cycle activities including discovery, ideation, development, requirements definition, and value management
• Knowledge of product development practices, user-centered design, and data analytics
• Experience conducting customer research and translating insights into product decisions
• Ability to define measurable outcomes and use data to adjust priorities and approach
• Strong written and verbal communication skills, with the ability to influence across teams

Preferred qualifications, capabilities, and skills

• Experience working in a highly matrixed, complex organization
• Experience building products that protect customer identity or sensitive customer information
• Familiarity with product experimentation practices and iterative delivery approaches
• Demonstrated ability to manage multiple stakeholders while maintaining customer focus

Additional Information (Optional)

• Role expectations (including work schedule and onsite requirements) will be confirmed during the interview process.

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. Lead identity product strategy to protect customer information and improve trust through data-driven, cross-team delivery.