Sr. Principal Voice Engineer

Northrop Grumman; Roy (UT); On-site; USD 129,300 - 193,900; Full time

Benefits offered by this job

Flexible work arrangements

Exceptional benefits

401(k) matching program

Discretionary bonuses

Job summary

Northrop Grumman is seeking a Senior Cisco Voice Engineer in Roy, UT. This role requires expertise in designing and maintaining Cisco voice solutions. Responsibilities include implementing VoIP systems, managing complex dial plans, and troubleshooting voice-related issues.

Candidates should hold a Master's or Bachelor's degree with relevant experience, and a current Secret-level security clearance is required. The position offers competitive salary and benefits, as well as flexible work arrangements.

Qualifications

• Experience in designing, implementing, and maintaining Cisco voice solutions.
• Current U.S. Government Secret clearance required.
• Proven experience with LAN/WAN-based networks and routing protocols.

Responsibilities

• Design and implement Cisco voice solutions including VoIP, VTC, and Jabber.
• Develop and troubleshoot complex dial plans and route patterns.
• Monitor and optimize voice/video quality.

Skills

Cisco voice solutions

VoIP technologies

Problem-solving skills

Leadership

Education

Master's degree with 6 years of experience

Bachelor's degree with 8 years of experience

Associate's degree with 10 years of experience

High School diploma with 12 years of experience

Tools

Cisco Unified Communications Manager

Microsoft Office

Visio

PowerPoint

Excel

Job description

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Secret

TRAVEL: Yes, 10% of the Time

Description

Northrop Grumman Enterprise Classified Solutions is seeking a senior level Cisco Voice Engineer that has experience in designing, implementing, and maintaining Cisco voice solutions.

The ideal candidate will have a strong background in VoIP technologies, Cisco Unified Communications Manager, and related voice technologies.

• This role requires the selected candidate to be 100% onsite at one of the following Northrop Grumman work locations: Redondo Beach, CA; Rolling Meadows, IL; Roy, UT; Melbourne, FL; Linthicum, MD; Chandler, AZ; or Huntsville, AL.

Job Responsibilities

• Design and implement Cisco voice solutions, including VoIP, VTC, VQ, CMS, Jabber, and other unified communications systems.
• Develop and maintain complex dial plans, route patterns, translation patterns, route lists, groups, and calling search spaces.
• Configure and troubleshoot Cisco Unified Border Element (CUBE) routers for SIP trunking and inter-site voice routing.
• Support and troubleshoot video teleconferencing (VTC) systems, including Cisco Telepresence, Room Kits, and integration with third-party platforms.
• Monitor and optimize voice/video quality using tools such as Cisco VQM, RTMT, and third‑party monitoring platforms.
• Perform routine system upgrades, patches, and backups for UC platforms.
• Troubleshoot and resolve complex voice‑related issues in a timely manner.
• Manage UCCX for multiple teams.
• Collaborate with cross‑functional teams to integrate voice solutions with existing systems.
• Provide technical support and training to end‑users and IT staff.
• Stay updated with the latest industry trends and technologies related to voice communications.
• Plan, manage, and implement complex voice designs in support of customer requirements.
• Develop technical solutions to complex problems requiring ingenuity and creativity.
• Support teams in project designs to clarify project requirements and provide design solutions, in accordance with standards.
• Perform troubleshooting analysis of voice infrastructure and associated systems.
• Document voice hardware and software technology components.
• Install and configure Cisco voice hardware/software and accompanying technologies.
• Provide third‑level support and troubleshooting of voice problems, and periodically provide after‑hours and weekend support.
• Exercise considerable latitude in determining technical objectives of assignment.
• Interface regularly with customers and manage customer installation timelines and deliverables to facilitate successful deployments.
• Manage timely resolution of all critical and/or complex problems meeting SLA requirements.
• Experience with Microsoft Office, Visio, Project, PowerPoint, and Excel.
• Lift equipment weighing up to 40 pounds.
• Work after hours and weekends as needed.

Basic Qualifications

• Master's degree with 6 years of relevant experience, or a Bachelor's degree with 8 years of relevant experience, or an Associate's degree with 10 years of relevant experience; a High School diploma (or equivalent) with 12 years of relevant experience may be considered in lieu of a completed degree.
• Current U.S. Government 8140 (8570 equivalent) IAT level II baseline certification (example: Security+ CE).
• Applicants must have a current U.S. Government Secret level security clearance (at a minimum) in order to be considered.
• Must have experience with designing and maintaining LAN/WAN based networks, managing routing protocols on large LAN environments, and experience with Cisco hardware (routers, switches, and firewalls).
• Excellent problem‑solving skills and ability to work under pressure.

Preferred Qualifications

• Certifications such as CCNP Voice or CCIE Voice.
• Current U.S. Government Top Secret security clearance, SCI, Polygraph, or SAP/SAR access.
• Demonstrated leadership skills or previous experience managing small teams.
• Familiarity with network infrastructure and security principles.
• Experience with VQ Conferencing.

Salary Range

Primary Level Salary Range: $129,300.00 - $193,900.00

Benefits

We offer flexible work arrangements, exceptional benefits and healthcare, a 9/80 work schedule, a 401(k) matching program, and discretionary bonuses.

EEO Statement

Northrop Grumman is an Equal Opportunity Employer. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance.