Sr Principal Revenue Enablement

Uniti Group Inc.; United States; On-site; USD 113,000 - 151,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Health Savings Account

Life Insurance

AD&D Insurance

Educational Assistance

Job summary

Uniti Group Inc. seeks a senior leader to drive revenue enablement across our Customer Care and Repair functions. You will design programs that uncover customer needs, empower frontline teams to recommend products, and partner with other leaders to weave revenue opportunities into the customer journey.

You will build training, coaching, and incentive strategies to boost performance, loyalty, and product adoption, while creating dashboards to monitor key metrics and guide improvements.

Qualifications

• 10+ years of leadership experience in customer care, contact center operations, revenue enablement, customer experience, sales strategy, performance management, or related fields.
• Proven success designing programs that improve customer outcomes and business performance.
• Experience building training, coaching, and frontline enablement programs.
• Strong analytical skills and experience using dashboards, reporting, and metrics to drive decisions.
• Experience designing incentives, recognition, or compensation programs.
• Ability to influence senior leaders and build cross-functional partnerships in a matrixed organization.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Lead the enterprise strategy for revenue enablement across Customer Care and Repair.
• Design and implement programs that help frontline teams identify customer needs and recommend relevant products and services.
• Partner with operational leaders to integrate revenue opportunities into the customer journey in a natural, consultative way.
• Develop training, coaching, and reinforcement strategies to improve frontline confidence and performance.
• Create incentives, recognition, and compensation strategies that support customer-first behaviors and revenue growth.
• Build reporting and dashboards to track metrics such as revenue per interaction, offer acceptance, product adoption, attach rate, and customer experience.
• Analyze performance trends and use data-driven insights to optimize program effectiveness.
• Translate business priorities into scalable initiatives, pilots, playbooks, and operating processes.
• Lead continuous improvement efforts by testing, measuring, and scaling successful practices.
• Serve as the subject matter expert on revenue enablement within customer service operations.

Skills

Leadership experience

Revenue enablement

Customer care

Data analytics

Stakeholder management

Communication skills

Education

College degree

Job description

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services in 1,400 markets across 18 states in across the U.S. Additional information about Kinetic is available at www.GoKinetic.com

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About The Role

The Senior Principal Revenue Enablement leads the strategy, programs, and performance framework that help Customer Care and Repair teams create more value in every customer interaction. This role sits at the intersection of customer experience, operational excellence, and revenue growth, ensuring frontline teams have the tools, training, coaching, incentives, and insights needed to confidently recommend relevant products and services.

This leader will achieve care and repair revenue targets by selling through service interactions to improve customer loyalty, product adoption, and revenue per interaction while maintaining a customer-first experience. Success in this role requires close partnership across Customer Care, Repair, Loyalty, Sales Ops, Product, Training, Finance, HR, Compensation, and Analytics.

What You’ll Do

• Lead the enterprise strategy for revenue enablement across Customer Care and Repair
• Design and implement programs that help frontline teams identify customer needs and recommend relevant products and services
• Partner with operational leaders to integrate revenue opportunities into the customer journey in a natural, consultative way
• Develop training, coaching, and reinforcement strategies to improve frontline confidence and performance
• Create incentives, recognition, and compensation strategies that support customer-first behaviors and revenue growth
• Build reporting and dashboards to track metrics such as revenue per interaction, offer acceptance, product adoption, attach rate, and customer experience
• Analyze performance trends and use data-driven insights to optimize program effectiveness
• Translate business priorities into scalable initiatives, pilots, playbooks, and operating processes
• Lead continuous improvement efforts by testing, measuring, and scaling successful practices
• Serve as the subject matter expert on revenue enablement within customer service operations

Do You Have?

• 10+ years of leadership experience in customer care, contact center operations, revenue enablement, customer experience, sales strategy, performance management, or related fields
• Proven success designing programs that improve customer outcomes and business performance
• Experience building training, coaching, and frontline enablement programs
• Strong analytical skills and experience using dashboards, reporting, and metrics to drive decisions
• Experience designing incentives, recognition, or compensation programs
• Ability to influence senior leaders and build cross-functional partnerships in a matrixed organization
• Excellent communication, presentation, and facilitation skills

Even Better

• Strategic thinker who can translate vision into measurable results
• Strong understanding of customer service operations and frontline performance drivers
• Expertise in coaching, enablement, incentive design, and performance management
• Strong business and financial acumen with the ability to balance customer experience and revenue goals
• Excellent analytical and problem-solving skills
• Ability to lead through influence and drive change across teams
• Strong collaboration and stakeholder management skills
• Commitment to customer-centric growth strategies

Minimum Requirements

College degree and 10+ years professional level experience with 3-5 years supervisory experience; or 14+ years professional level related experience with 3-5 years supervisory experience; or an equivalent combination of education and professional level related experience required.

The compensation range for this position is from $112,600 - $150,800. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.