Sr. Principal Program Manager

NTT Data Americas, Inc.; Franklin (TN); On-site; USD 107,000 - 120,000; Full time

Job summary

NTT DATA Americas, Inc. in Nashville, TN, seeks a Senior Principal Program Manager to lead complex, cross-functional programs from planning through delivery, aligning with business objectives and value realization.

You will manage dependencies, risks, budgets, and stakeholder communications, mentoring project managers and ensuring governance, quality, and regulatory compliance across multiple projects. This is an IC role with opportunities to influence strategic outcomes and drive program

Qualifications

• Bachelor's degree in Healthcare Management, Business Administration, or related field.
• Minimum of 7 years of experience in project and program management, with at least 3 years in a leadership role.
• 1+ year in Healthcare industry.

Responsibilities

• Program Leadership: Develop and maintain program plans with objectives, milestones, timelines, dependencies, and deliverables.
• Strategic Alignment: Ensure activities align with priorities and outcomes.
• Benefits Realization: Define and track KPIs with stakeholders to optimize value.
• Dependency Management: Identify and manage cross-project dependencies to minimize risk.

Skills

Leadership

Stakeholder management

Strategic planning

PM software

Financial acumen

Communication

Multi-project management

Education

Bachelor's degree in Healthcare Management or Business Administration

Master's degree preferred

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA currently seeks a Sr. Principal Program Manager to join our team in Nashville, TN.

The Senior Principal Program Manager is responsible for the successful planning, coordination, execution, and delivery of complex, cross-functional programs that support organizational objectives. This role oversees multiple related projects, ensuring alignment with business goals, effective management of risks and dependencies, achievement of expected business outcomes, and strong stakeholder engagement.

The Senior Principal Program Manager may also provide direct project management support as needed to ensure successful program delivery.

Responsibilities

Program Leadership

• Program Planning: Develop and maintain comprehensive program plans outlining objectives, milestones, timelines, dependencies, and deliverables across multiple projects.
• Strategic Alignment: Ensure program activities remain aligned with organizational priorities, business objectives, and expected outcomes.
• Benefits Realization: Define, track, measure, and report expected business benefits, value drivers, and key performance indicators (KPIs). Partner with business stakeholders to validate outcomes and identify opportunities for continued optimization.
• Dependency Management: Identify, document, and manage dependencies across projects, business functions, vendors, and technology initiatives to minimize risk and support successful execution.

Program Oversight

• Risk Management: Identify program-level risks and develop appropriate mitigation strategies.
• Issue Management: Proactively address and resolve challenges and escalations that could affect timelines, budgets, scope, or business outcomes.
• Quality Assurance: Ensure projects adhere to organizational standards, regulatory requirements, and established quality expectations.
• Budget Management: Monitor budgets, forecasts, expenditures, and overall financial performance to ensure effective use of resources.
• Schedule & Milestone Management: Track program progress and project milestones to maintain alignment with overall objectives and timelines.
• Vendor & Partner Coordination: Coordinate deliverables, timelines, and dependencies across third-party vendors, implementation partners, consultants, and internal teams. Monitor vendor performance and contractual commitments and facilitate issue resolution and escalations when necessary.

Stakeholder Engagement

• Stakeholder Communication: Establish and maintain effective communication with executive sponsors, business leaders, project teams, vendors, and other key stakeholders.
• Executive Reporting: Prepare and deliver program status updates, dashboards, presentations, and recommendations to leadership.
• Executive Steering Committee Support: Coordinate steering committee activities, including agenda development, status reporting, decision tracking, action item management, and follow-up communications.
• Relationship Management: Build strong cross-functional partnerships to encourage collaboration and successful program execution.
• Escalation Management: Facilitate resolution of issues requiring stakeholder alignment or executive decision-making.

Program & Project Management Support

• Provide guidance and support to project managers and project teams to address program-related challenges, risks, and dependencies.
• Coordinate activities across multiple projects to ensure alignment with program objectives and delivery expectations.
• Maintain comprehensive program documentation, including roadmaps, status reports, financials, risks, issues, dependencies, decisions, action items, and lessons learned.
• Ensure program activities comply with organizational policies, procedures, and applicable healthcare regulations.

Requirements:

• Bachelor's degree in Healthcare Management, Business Administration, or a related field. Master's degree is preferred.
• Minimum of 7 years of experience in project and program management, with at least 3 years in a leadership role
• 1+ year in Healthcare industry

Preferences:

• Certifications: PMP (Project Management Professional) or PgMP (Program Management Professional) certification is preferred.
• Exceptional leadership and team management abilities.
• Strategic planning and organizational skills.
• Proficiency in project management software and tools.
• Proficiency in project and business financials.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and programs simultaneously.

This position is an Individual Contributor

#LI-NorthAmerica

NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($78-$87/hr). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

About NTT DATA:

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.