Senior Program Manager Integrated Master Scheduling

NTT DATA, Inc.; Los Angeles (CA); On-site; USD 198,658,000 - 226,683,000; Full time

Benefits offered by this job

Medical benefits

401(k) program

Paid time off

Job summary

NTT DATA Services in Los Angeles, CA seeks a Senior Client Program Manager to lead concurrent client projects, oversee an Integrated Master Schedule, and coordinate cross-functional teams in a fast-paced environment. The role requires on-site presence in Downtown LA 4-5 days per week and travel within the LA region as needed.

The ideal candidate has advanced PM skills, strong stakeholder management, and a proven track record in complex programs.

Qualifications

• Plan, organize, and execute projects from initiation to completion.
• Manage client expectations and escalations to high service levels.
• Coordinate schedules across multiple workstreams and stakeholders.
• Deliver projects on time, within scope and budget while ensuring quality.

Responsibilities

• Leads concurrent standard or complex projects; directs program-related work streams.
• Engages stakeholders to drive original concept through final implementation.
• Ensures client satisfaction and acts as single point of contact for client escalations.
• Maintains baselined budget, on-time delivery, and adherence to quality criteria.
• Documentation and management of risks and issues; enforce change-control.
• Partners with workstream owners and vendors to validate activities and resources.
• Owns Integrated Master Schedule and oversees schedule governance and reporting.
• Leads schedule update meetings and provides evidence-based recommendations to leadership.

Skills

Advanced project mgmt

Stakeholder mgmt

Client engagement

Communication skills

Team leadership

Change management

Problem solving

Analytical thinking

Education

Bachelor's degree in business/PM

PMP certification

MS Project training

ITIL knowledge (beneficial)

Tools

Microsoft Project

Excel

Job description

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company's growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

For more than 25 years, NTT DATA Services have focused on impacting the core of your business operations with industry-leading outsourcing services and automation. With our industry-specific platforms, we deliver continuous value addition, and innovation that will improve your business outcomes. Outsourcing is not just a method of gaining a one-time cost advantage, but an effective strategy for gaining and maintaining competitive advantages when executed as part of an overall sourcing strategy.

NTT DATA Services currently seeks a Senior Client Program Manager to join our team in Los Angeles, California.

Must live in immediate Los Angeles, CA area (or willing to self-relocate) and be able to be onsite in client office in Downtown LA 4-5 days per week. Must be able to travel around the LA region as needed.

The Senior Client Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.

This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies, and technologies.

The primary responsibility of the Senior Client Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).

This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.

In this instance, the Senior Client Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.

Additionally, this position serves as the Master Scheduler, accountable for developing, integrating, maintaining, and governing the program integrated master schedule. The role provides schedule analysis, critical-path visibility, milestone forecasting, and executive-level reporting to support timely, coordinated delivery through program closeout.

Key Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of program management, ensure the management of multiple related projects directed towards a common objective.
• Engages with stakeholders to deliver projects from original concept through final implementation.
• Ensures client satisfaction and manage escalations, acting as a single point of contact with the client.
• Ensures that the project/program delivers an as-sold solution, remains within the baselined budget, and is delivered on time while maintaining quality criteria and client satisfaction.
• Manages the delivery of the project/program, including rigorous scope control and change management.
• Ensures client satisfaction and manage escalations with the client.
• Documentation and management of risks and issues.
• Ensures clear and concise communications with all stakeholders.
• Coordinates activities of the project teams through task delegation, resource assignment, and program management.
• Owns and administers the Integrated Master Schedule, consolidating workstream schedules into a controlled program baseline.
• Establishes and enforces schedule-management standards, including work breakdown structures, baselines, status dates, version control, and change-control requirements.
• Partners with workstream owners, project managers, technical leads, vendors, and client stakeholders to validate activities, durations, milestones, dependencies, constraints, assumptions, and resource impacts.
• Performs critical-path, near-critical-path, float, dependency, variance, trend, and schedule-risk analysis; identifies emerging delays and recommends practical recovery or mitigation actions.
• Facilitates the recurring schedule update and quality-assurance process, challenging incomplete or inconsistent status and ensuring actuals, forecasts, and approved changes are accurately reflected.
• Supports schedule governance by documenting baseline changes, maintaining an auditable schedule history, and ensuring schedule impacts are assessed through formal risk, issue, and change-management processes.
• Leads schedule review meetings and provides clear, evidence-based schedule recommendations and escalation points to program and client leadership.
• Performs any other related task as required.

To thrive in this role, you need to have:

• Advanced project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Excellent written and verbal communication skills.
• Excellent team-building skills and ability to work in high-pressure environments.
• Advanced ability to manage urgent and complex tasks simultaneously.
• Advanced business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Advanced influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Excellent competency in project change management.
• Extended knowledge of the industry, domain, or technology related to the client's project.
• Advanced problem-solving and analytical skills to identify and address issues that may arise during project implementation.
• Expert knowledge of integrated master scheduling, critical-path methodology, dependency management, baseline control, schedule forecasting, and schedule quality assurance.
• Advanced proficiency with Microsoft Project and Excel; experience with enterprise scheduling, reporting, and visualization tools is strongly preferred.
• Strong facilitation and stakeholder-management skills, with the confidence to challenge schedule inputs and drive timely ownership of corrective actions.
• Demonstrated ability to operate in a fixed-deadline, high-visibility, program environment with significant cross-functional interdependencies.

Academic qualifications and certifications:

• Bachelor's degree or equivalent in business and / or project management or related field.
• Relevant project management certifications preferably PMP required.
• Formal training or advanced practical expertise in Microsoft Project is required.
• ITIL certification is beneficial.

Required experience:

• 5+ years of Advanced demonstrated project/program management experience preferably in a Professional Services environment.
• Advanced client engagement experience.
• Advanced demonstrated understanding of the project/program life cycle.
• Advanced demonstrated competency in project/program change management.
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints.
• Advanced demonstrated experience developing and managing large, integrated, resource- and dependency-driven program schedules across multiple organizations and workstreams.
• Demonstrated experience performing critical-path, schedule-variance, trend, what-if, and recovery-plan analysis for complex technology and infrastructure programs.
• Experience coordinating schedules across clients, prime contractors, subcontractors, suppliers, and other external delivery partners is strongly preferred

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients' long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this onsite role is $69.33-$79.11/hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.