Sr Portfolio Manager (On-site)

NewRez LLC; Coppell (TX); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account (HSA)

401(k) plan with employer match

Parental leave

Job summary

Newrez LLC in Coppell, TX seeks a Senior Portfolio Manager to lead client relationship management for mortgage servicing, oversee strategy execution, and drive profitability for the organization.

You will manage 3rd party mortgage clients, oversee GSE forms and repurchase processes, and monitor monthly P&Ls while negotiating fee schedules and coordinating with Legal on Servicing Agreements. Strong communication, analytical, and project management skills are required.

Qualifications

• Bachelor’s degree in a business discipline.
• 5+ years mortgage servicing experience, preferably in a client-facing function.
• Strong knowledge of GSE guidelines and regulations is a plus.
• Excellent business communication and analytical skills.
• Proficiency with Excel (pivot tables, formulas) and PowerPoint.

Responsibilities

• Serve as the single point of contact for a group of 3rd party mortgage clients.
• Design, implement, and monitor value-add client campaigns and strategies.
• Oversee GSE form submissions and servicing-related repurchase processes.
• Manage client P&Ls and negotiate fee schedules and contractual requirements.
• Collaborate with Legal on Servicing Agreements for risk considerations.
• Lead onsite visits and drive operational efficiency.

Skills

GSE guidelines knowledge

Accounting basics

Business communication

Detail orientation

Excel proficiency

SQL experience

Data analysis

Education

Bachelor’s degree in business

Tools

PowerPoint

Visio

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Sr Portfolio Manager is responsible for client relationship management. This includes servicing oversite, strategy implementation, facilitation of transactions, and overall profitability for the organization. The individual will leverage excellent communication skills, creative talents, project management, and analytical skills.

Principal Duties

Serve as the key, empowered single point of contact for a dedicated group of 3rd party mortgage clients. Take responsibility for the creation, design, and implementation of value-add business strategies and client campaigns that affect current operating practices and company policy. Be accountable for key operational risk-management metrics including investigating and coordinating the resolution of any operational issues that are discovered. Manage the delegated authority request process for a dedicated group of clients to ensure requests are sent to and received from clients in a timely manner. Take responsibility for the oversight and tracking of incoming transfers and where applicable completing all required GSE forms and submissions. Be accountable for oversight and management of repurchases, including partnering with prior seller/servicers. Performs a monthly oversight and reconciliation of GSE invoice management including root cause analysis and resolution for servicing errors. Demonstrate Root Cause Analytical skills in error resolution and procedural improvements. Manage Individual Client P&Ls Negotiate Fee schedules and associated contractual requirements. Assist the Portfolio Management Team with assimilating new third-party clients. Partner with Legal in reviewing and providing comments on new Servicing Agreements for operational risks and concerns. Improve operational efficiency by reviewing content from Servicing Agreements and implementing the information in a format that can be tabled and queried for ease of use. Be accountable for key portfolio processes using judgment and discretion to investigate and resolve any key issues that may arise. Be able to clearly articulate and present ideas and findings to a varied audience including the production staff and senior management. Performs related duties as assigned by supervisor. Organize and lead onsite visits.

Education and Experience Requirements

Bachelor’s Degree in a business discipline. 5+ years equivalent work experience in Mortgage Servicing, preferably in a client-facing function.

Knowledge, Skill, and Ability Requirements

Strong knowledge of GSE guidelines and regulations is a plus. Basic accounting knowledge is a plus. Strong business communication skills with an ability to work well in a collaborative environment. Strong attention to detail coupled with organizational and project management skills. Strong skills in Excel (graphs, pivot tables, formulas). Fast learner - able to assimilate new ideas and thrive in a fast-paced environment. Prior experience with SQL is a plus. Prior work experience performing business, data, and/or statistical analysis is a plus. Experience with PowerPoint and Visio is a plus. Natural entrepreneurial interest is a plus.

Work Environment and Physical Requirements

Describe the work environment and any physical requirements. Examples below. Working on-site at assigned office location. Regular and punctual attendance adhering to schedule established by leadership. Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand. Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations. Sedentary work in a stationary position at a cubicle for prolonged periods of time. Constant repetitive motions required for operating a computer, such as typing and managing phone calls. Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers —providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.