Sr. Portal/Healtheintent Clinical Informatics Analyst

Community Health Systems, Inc.; Franklin (TN); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Travel up to 25%

Job summary

Community Health Systems, Inc. in Franklin, TN is seeking a Sr.

Portal/Healtheintent Clinical Informatics Analyst to lead the implementation, optimization, support, and adoption of patient-facing digital health technologies and interoperability solutions across care settings. This role collaborates with clinical operations, IT, patient access, and external partners to design workflows, improve data accessibility, and enhance patient engagement and continuity of care through HealtheIntent and

Qualifications

• Bachelor’s or Master’s in Allied Health, Healthcare Informatics, IT or related field; equivalency may be considered
• 7 years in clinical informatics or 5 years with a related degree; physician EHR onboarding/workflow experience
• Preferred: training physicians on Oracle Health Cerner workflows and provider onboarding

Responsibilities

• Lead patient engagement and interoperability initiatives to improve the digital patient experience
• Gather requirements, analyze workflows, test, validate, implement, optimize patient portal solutions
• Develop workflow docs, BRDs, test scripts, implementation plans, and operational recommendations
• Monitor project progress, identify risks, and escalate barriers
• Coordinate cross‑functional teams to deliver projects and optimization efforts
• Mentor junior analysts and influence adoption strategies

Skills

Advanced knowledge of healthcare ops

Patient engagement technologies

Clinical workflows

Interoperability standards (HL7, FHIR,

HealtheIntent dashboards

Requirements gathering

Testing/validation/troubleshooting

Project coordination

Data analysis & reporting

Microsoft 365 tools

Mentoring & stakeholder engagement

Education

Bachelor’s or Master’s in Allied Health, Healthcare Informatics, IT or related

Tools

HealtheIntent

Oracle Health/Cerner patient portals

Job description

Job Summary

The Sr. Portal/Healtheintent Clinical Informatics Analyst is responsible for the implementation, optimization, support, and adoption of patient-facing digital health technologies and interoperability solutions. This role serves as a liaison between clinical operations, information technology, patient access teams, and external partners to improve patient engagement, facilitate secure information exchange, and enhance the patient experience across the continuum of care.

Leads initiatives involving patient portals, interoperability platforms, electronic health information exchange, digital communication tools, and regulatory compliance requirements. The position collaborates with stakeholders to design workflows, evaluate system functionality, improve data accessibility, and support organizational digital health strategies. The supports population health, care coordination, and data-sharing initiatives through the administration, optimization, and integration of HealtheIntent and related interoperability technologies, leveraging clinical and operational data to improve patient engagement, outcomes, and continuity of care.

This is a non-direct-care position requiring strong expertise in healthcare operations, patient engagement technologies, interoperability standards, HealtheIntent platform functionality, population health workflows, and electronic health record integrations. The position collaborates across clinical, operational, and technical teams to ensure digital health solutions align with organizational objectives, regulatory requirements, and best practices in patient-centered care.

*Up to 25% Travel

Essential Functions

Patient & Customer Impact

• Leads initiatives that improve patient engagement, patient access to health information, and the overall digital patient experience through effective use of patient portal and interoperability technologies.
• Optimizes workflows supporting appointment scheduling, secure messaging, results review, digital intake, care coordination, and patient self-service capabilities.
• Partners with clinical, operational, and patient access stakeholders to improve usability, adoption, and satisfaction with patient-facing technologies.
• Evaluates patient and end-user feedback to identify opportunities for workflow improvement and technology optimization.
• Supports initiatives that enhance continuity of care, information accessibility, patient satisfaction, and clinical outcomes.

Execution & Accountability

• Independently manages assigned patient engagement, interoperability, and health information exchange initiatives with limited supervision.
• Leads requirements gathering, workflow analysis, testing, validation, implementation, optimization, and sustainment activities for patient portal and interoperability solutions.
• Develops and maintains workflow documentation, business requirements, test scripts, implementation plans, and operational recommendations.
• Monitors project progress, identifies risks, and escalates barriers appropriately to support successful execution.
• Ensures assigned work is completed in alignment with departmental priorities, quality standards, and organizational objectives.
• Coordinates cross-functional teams to successfully execute project deliverables, optimization efforts, and strategic initiatives.

Collaboration & Partnership

• Serves as a liaison between clinical operations, information technology, patient access teams, external partners, vendors, and health information exchange organizations.
• Facilitates stakeholder meetings, workflow reviews, solution design sessions, and requirements-gathering activities.
• Collaborates with ambulatory, acute care, care management, population health, and operational teams to improve data sharing and care coordination.
• Participates in governance activities, cross-functional initiatives, and organizational workgroups related to patient engagement and interoperability.
• Builds collaborative relationships that promote communication, transparency, and stakeholder alignment.
• Supports knowledge sharing, mentoring, onboarding, and stakeholder engagement efforts across the informatics organization.

Improvement & Innovation

• Identifies opportunities to optimize patient portal usage, interoperability workflows, information exchange processes, and operational performance.
• Participates in workflow redesign, system optimization, implementation planning, and continuous improvement initiatives.
• Leverages utilization metrics, operational data, patient feedback, and performance measures to drive recommendations and workflow enhancements.
• Supports innovation through the effective use of interoperability technologies, patient engagement tools, and population health platforms including HealtheIntent.
• Recommends evidence-based solutions that improve clinician efficiency, patient engagement, care coordination, and information accessibility.
• Evaluates emerging healthcare technologies, digital health solutions, and interoperability capabilities to support organizational goals.

Stewardship, Quality & Integrity

• Ensures compliance with organizational policies, interoperability regulations, patient access requirements, privacy standards, and governance practices.
• Supports quality assurance, testing, validation, auditing, documentation, and issue-resolution activities.
• Maintains the integrity, accuracy, confidentiality, and security of protected health information and clinical data.
• Promotes standardized workflows, sustainable solutions, and consistent implementation practices across supported technologies.
• Supports regulatory readiness activities related to interoperability, patient access, information sharing, and data exchange.
• Demonstrates sound judgment, accountability, and ethical decision-making in support of enterprise informatics objectives.

Expertise & Leadership Influence

• Serves as a subject matter expert for patient engagement technologies, patient portals, interoperability solutions, health information exchange workflows, and HealtheIntent.
• Maintains advanced knowledge of Oracle Health/Cerner and Athena patient portal solutions, interoperability standards, healthcare technology trends, and informatics best practices.
• Applies informatics expertise to support decision-making, solve complex operational and technical challenges, and influence workflow design.
• Provides consultation, guidance, coaching, and mentorship to less experienced analysts and project team members.
• Influences adoption strategies, workflow standardization efforts, governance decisions, and enterprise digital health initiatives through informatics expertise and data-driven recommendations.
• Represents Clinical Informatics in organizational initiatives involving patient engagement, interoperability, population health, and digital health transformation.

Qualifications

• Bachelor’s or Master’s in Allied Health, Healthcare Informatics, Information Technology, or related fields
  Equivalency: A combination of relevant education, certifications, and physician-workflow training or clinical informatics experience may be considered in lieu of a degree
• 7 years of experience in clinical informatics, physician EHR training, physician onboarding, workflow adoption, or related healthcare technology roles, including advanced familiarity with physician workflows; OR 5 years of experience with a Bachelor’s or Master’s degree in clinical informatics, physician EHR training, physician onboarding, workflow adoption, or related healthcare technology roles, including advanced familiarity with physician workflows
• Preferred Experience:
  • Training physicians or advanced practice providers on Oracle Health Cerner workflows
    Supporting provider onboarding and credentialed user readiness
    Supporting an EHR implementation or conversion
    Supporting EHR upgrades, enhancements, or provider optimization initiatives
    Developing provider workflow curricula, simulations, job aids, or competency assessments
    Supporting provider go-live and stabilization activities
    Participating in workflow validation, test-script execution, or dress-rehearsal activities
    Coordinating physician champions or provider super users
    Analyzing provider training, readiness, feedback, or adoption information

Knowledge, Skills and Abilities

• Advanced knowledge of healthcare operations, patient engagement technologies, and clinical workflows.
• Strong understanding of patient portals, patient access technologies, and digital health strategies.
• Knowledge of interoperability standards including HL7, FHIR, API integrations, and health information exchange frameworks.
• Experience utilizing HealtheIntent dashboards, registries, analytics, and reporting tools.
• Strong workflow analysis, process improvement, and requirements-gathering skills.
• Advanced testing, validation, troubleshooting, and problem-resolution capabilities.
• Effective project coordination and change management skills.
• Strong data analysis and reporting capabilities.
• Excellent communication, facilitation, presentation, and stakeholder engagement skills.
• Ability to mentor junior analysts and influence cross-functional teams.
• Proficiency with Microsoft 365 applications and reporting tools.

Licenses and Certifications (Preferred)

• CPHIMS (Certified Professional in Healthcare Information and Management Systems)
• CAHIMS (Certified associate in healthcare information and management systems)
• Oracle Health/Cerner Certifications
• HealtheIntent Certifications
• Interoperability, HL7, or FHIR-related certifications