Sr. Platform, AI Solutions Specialist

Ingram Micro; Buffalo (NY); On-site; USD 89,000 - 151,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Parental leave

401(k) plan with company match

Disability coverage

Life insurance

Job summary

Ingram Micro is seeking a seasoned AI Solutions professional to shape automated workflows and accelerate delivery across the lifecycle. You will uncover requirements, prioritize AI use cases, and translate business needs into BRDs for the AI team.

You will partner with AI delivery, pilot and iterate solutions, and enable teams with trainings and playbooks to drive adoption of Copilot, Claude, and Power Platform tools. A bachelor's degree and 5+ years in related roles are required.

Qualifications

• Bachelor’s degree or equivalent with 5+ years in AI/automation enablement or related roles.
• Experience applying AI tools (e.g., Copilot, Claude, ChatGPT) and automation platforms to real workflows.
• Proven ability to document workflows and deliver solutions from concept to deployment.
• Experience delivering training or enablement programs is highly preferred.

Responsibilities

• Uncover experiences and convert needs into structured requirements and BRDs.
• Prioritize high-impact AI use cases across the delivery lifecycle and define success criteria.
• Collaborate with AI teams to deliver solutions from concept through deployment and scaling.
• Pilot and iterate AI solutions, validate outputs, and reduce cycle times through automation.

Skills

AI fluency

Requirements gathering

Business analysis

Solution design

Training development

Change management

Data-driven insights

Communication

Team collaboration

Power Platform

Education

Bachelor's degree

Tools

Microsoft 365

Power Automate

Power Apps

Power BI

Jira

Confluence

Job description

Accelerate your career. Join the organization that’s driving the world’s technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Your role

AI Solution Discovery & Requirements

• Uncover experiences and build requirements to shift manual, effort-driven processes to intelligent, automated workflows that accelerate delivery and improve accuracy and consistency.
• Identify, assess, and prioritize high-impact AI and automation use cases across the delivery lifecycle — feature intake, business requirements and use case capture, solution and sizing, prioritization, and testing.
• Document current-state workflows, quantify pain points, and define clear target-state designs and success criteria for each AI solution.
• Translate business needs into structured requirements, use cases, and BRDs that the AI technology team can build against.

AI Delivery & Lifecycle Automation

• Work closely with the AI technology team on the delivery of AI solutions, serving as the business-side owner from concept through development and deployment.
• Streamline key stages of the delivery lifecycle — from intake and business requirements definition through development and deployment — reducing cycle times and minimizing rework.
• Pilot, test, and iterate on AI solutions with working teams; validate outputs for accuracy, quality, and fit before scaling.
• Improve full testing accuracy and execution through AI-assisted approaches, reducing manual errors and rework.
• Enable teams to focus on higher-value activities by eliminating low-value, repetitive tasks through automation.

Training, Upskilling & Enablement

• Maintain deep, hands-on fluency in business AI solutions such as Microsoft Copilot, Claude, and emerging AI tools; evaluate new capabilities as they become available.
• Share best practices and produce GPB-specific trainings, playbooks, and enablement materials that raise AI fluency across the organization.
• Upskill and enable the broader GPB organization, ensuring teams can effectively leverage emerging AI capabilities and embed AI into day-to-day operations.
• Serve as an AI champion and change agent — building confidence, driving adoption, and helping teams navigate new ways of working.

Insights, Impact & Responsible Use

• Leverage AI to improve daily task efficiency and drive better decision-making through data-driven insights and predictive intelligence.
• Define and track KPIs that quantify efficiency gains, quality improvements, capacity created, and delivery-cycle acceleration from AI adoption.
• Contribute to a scalable operating model that supports growing demand without proportional resource increases.
• Apply sound judgment on responsible AI use — data handling, accuracy validation, and appropriate human oversight — in line with company policies and guidelines.

What you bring to the role

Experience & Education

• Bachelor’s degree (or equivalent combination of education and experience) required.
• 5+ years of functional experience, including a minimum of 3 year in a directly related role such as AI/automation enablement, business analysis, solutions consulting, process improvement, or platform operations.
• Demonstrated, hands-on experience applying business AI tools (e.g., Microsoft Copilot, Claude, ChatGPT) and/or automation platforms (e.g., Power Automate) to real business workflows.
• Track record of gathering requirements, documenting workflows, and partnering with technical teams to deliver solutions from concept through deployment.
• Experience developing and delivering training or enablement programs strongly preferred.
• Preferred: Active project or program management certification such as PMP®, CAPM®, PMI-ACP, or equivalent; AI, automation, or Power Platform certifications a plus.

Skills & Competencies

• AI Fluency: Deep working knowledge of business AI solutions such as Microsoft Copilot and Claude, including practical prompt engineering, capability assessment, and knowing when (and when not) to apply AI to a workflow.
• Process Analysis & Workflow Automation: Strong instinct for breaking down complex delivery workflows, identifying automation opportunities, and redesigning processes for intelligent execution.
• Requirements Definition: Skilled at translating business needs into structured requirements, use cases, and BRDs that technical teams can deliver against.
• Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™, the delivery lifecycle, and the broader Ingram Micro ecosystem.
• Training & Enablement: Able to design and deliver engaging trainings, playbooks, and best-practice content that makes AI approachable for non-technical audiences.
• Change Leadership: Proven ability to champion new tools and ways of working, build adoption momentum, and bring teams along with clarity and empathy.
• Data-Driven Mindset: Comfortable defining metrics, measuring impact, and using data and AI-driven insights to inform prioritization and decision-making.
• Responsible AI Judgment: Understanding of data privacy, accuracy validation, and appropriate human oversight when deploying AI in business processes.
• Communication & Presentation: Polished written and verbal communicator; comfortable presenting AI concepts and solution results clearly to audiences from working teams to senior leadership.
• Tooling Proficiency: Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Power Automate, Power Apps, Power BI, Jira, and Confluence preferred.
• General proficiency with various tools, systems, and procedures required to accomplish the job.
• Preferred: Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM)®, Project Management Professional (PMP)®, Agile Certified Practitioner (PMI-ACP), or other equivalents.

The typical base pay range for this role across the U.S. is USD $88,700.00 - $150,800.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short‑term and long‑term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre‑employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.