Sr. Phlebotomy Representative - Site Lead

QUEST DIAGNOSTICS INC; Murrieta (CA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

401(k) pre-tax and/or Roth IRA with up

company match up to 5% after 12 months

Employee stock purchase plan

Life and disability insurance

Vacation and Health/Flex Time

Annual incentive plans

Education assistance through MyQuest

Career advancement opportunities

Job summary

Quest Diagnostics Inc. is seeking a Sr. Phlebotomy Representative and Site Lead in Murrieta, CA.

The role requires an active state phlebotomy license and includes supervising site operations Monday to Friday, with weekends on rotation. Expect to perform specimen collection, maintain compliance, and mentor staff while delivering first-rate patient service. The position offers competitive hourly pay and benefits, with opportunities for an annual bonus based on performance and company-wide plans

Qualifications

• Three years of phlebotomy experience required.
• Phlebotomy certification required in CA, NV, WA, and LA.
• High School diploma or equivalent required.

Responsibilities

• Perform specimen collections including venipuncture and capillary draws, handling pediatric and geriatric cases.
• Provide professional patient experience and accurate data entry for registration, orders, and billing.
• Direct daily site operations and mentor on-site staff; ensure safety and SOP compliance.
• Maintain site upkeep, prepare schedules, and manage supplies while supporting multiple locations.

Skills

Phlebotomy

Customer service

Leadership

Education

Phlebotomy certification

High School diploma or equivalent

Job description

Job Description

This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Sr. Phlebotomy Representative - Site Lead - Murrieta, CA, Monday to Friday, 7:00 AM to 4:00 PM, with rotational weekends

Pay range: $31.25 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 'MyDay' off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Communicate professionally with clients to resolve, refer, and /or document problems, prepare problem documentation and report critical issues as they occur.
• Provide exemplary professional, respectful, and efficient service to all patients and clients. Confidently and effectively use verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform highly accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high-volume setting.

Site Support

• May require travel and oversight of multiple sites.
• Comfortably and confidently act as mentor, role model, and resource for new and tenured employees.
• Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on-site staff as necessary.
• Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site.
• May assist with special projects.
• Must be flexible with scheduling, including weekends and holidays as needed.
• Minimal travel to sites beyond designated work site(s).
• Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.

Operations & Compliance

• Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business.
• Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity, while helping on-site staff do the same.
• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, sanitizing, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

Required WorkExperience:

• Three years of phlebotomy experience required.

Preferred Work Experience:

• Customer service experience, previous leadership experience as shift/ site lead.

Physical and Mental Requirements:

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge:

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills:

• Keyboard/data entry experience.
• Ability to perform accurate, errorfree work in a fast-paced setting, while supporting on-site staff with difficult draws.
• Proven track record as a successful phlebotomist with skills including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.

Education:

• High School diploma or equivalent.(Required)

English required

Technical Training or Professional Licensing:

• Phlebotomy certification required in CA, NV, WA, and LA.(Required)
• Phlebotomy accredited program, medical assistant or paramedic training. (Preferred)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.