Phlebotomy Representative - Site Lead

Quest Diagnostics; Patterson (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness

HealthyMINDS

Vacation and Time Off

6 Holidays + MyDay

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Career advancement opportunities

Education assistance

Job summary

Quest Diagnostics is seeking a Phlebotomy Representative - Site Lead in Patterson, CA. The role requires leading daily site operations, supervising staff, and ensuring accurate specimen collection and processing.

The position emphasizes phlebotomy proficiency, patient service, and adherence to SOPs. A CA phlebotomy license is required, with weekend rotation and a 7:00 AM to 4:00 PM schedule. This is a full-time site-based role with growth opportunities.

Qualifications

• Two years of phlebotomy experience required.
• CA phlebotomy license required; NHA licenses not accepted in CA/WA/NV.
• High School diploma or equivalent required.

Responsibilities

• Perform venipuncture and capillary draws, including pediatric and geriatric cases.
• Ensure correct patient identification and labeling; perform necessary data entry.

Skills

Phlebotomy

Data entry

Communication

Pediatric draws

Geriatric draws

Education

Phlebotomy license (CA/NV/WA/LA)

Job description

Phlebotomy Representative - Site Lead

Location: Patterson, CA

Schedule: Monday to Friday, 7:00 AM to 4:00 PM, with rotational weekends

License Requirement: This position requires you to have a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV).

Pay range: $25.00 - $27.30 / hour. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

Specimen Collection & Processing

• Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Capable of handling some difficult draws, including pediatric, geriatric, and hard sticks with a consistently low error.
• Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary.
• Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order.
• Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services.

Patient Experience & Customer Service

• Independently resolve routine patient and client concerns and elevate non‑routine issues appropriately.
• Communicate professionally with clients to resolve, refer, and/or document problems, prepare problem documentation and report critical issues as they occur.
• Provide professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem‑solving, and collaboration skills to complete daily procedures and address patient questions.
• Perform accurate data entry for patient registration, test order entry, and billing information.
• Maintain a clean, orderly, and welcoming collection environment.
• Handle multiple priorities in a high‑volume setting.

Site Support

• Direct daily operations at site, following standard Operating Procedures (SOPs), coaching on‑site staff as necessary.
• With training, act as mentor and resource for new and tenured employees.
• Ensure that daily activities of the office are completed accurately and on time.
• Assist with site upkeep and maintenance, such as compiling monthly statistics, maintaining phlebotomy logs, ordering supplies, prepare schedules, and always ensuring cleanliness and safety at the site.
• Must be flexible with scheduling, including weekends and holidays as needed.
• Minimal travel to sites beyond designated work site(s).
• Assigned to a single site, supporting designated Patient Service Centers (PSCs) or Client Offices (IOPs) location.

Operations & Compliance

• Obtain identification and accurately enter billing information and collect payments when required, following corporate policies.
• Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information.
• Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation.
• Support routine administrative tasks including supply stocking, maintaining logs sanitizing, filing, email use, and answering phones.
• Complete all training and maintain current phlebotomy skills and knowledge.

Qualifications

Required Work Experience

• Two years of phlebotomy experience required.

Preferred Work Experience

• Customer service experience.

Physical And Mental Requirements

• Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed).
• Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods.
• Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling.
• Extensive use of phone and computer; frequently communicating in English with patients and clients.

Knowledge

• Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws.

Skills

• Keyboard/data entry experience.
• Ability to perform accurate, error‑free work in a fast‑paced setting, while helping team with difficult draws.
• Proven skill with phlebotomy, including pediatric and geriatric collections.
• Strong communication skills and ability to adapt to change.

English required.

Education

• High School diploma or equivalent. (Required).

Technical Training Or Professional Licensing

• Phlebotomy certification required in CA, NV, WA, and LA (Required).
• Phlebotomy accredited program, medical assistant or paramedic training (Preferred).

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.