Sr. Personal Insurance Account Manager

Salem Five Bank; Danvers (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) matching

Tuition reimbursement

Employee referral program

Job summary

Salem Five Bank is seeking an experienced professional for managing personal lines insurance policies across various offices in Massachusetts, including Danvers. The ideal candidate will be responsible for delivering tailored service to clients and overseeing policy administration.

Requirements include a high school diploma, a valid Resident Property & Casualty Insurance license, and at least three years of experience in personal lines.

A comprehensive benefits package and a salary range of $70,000 - $90,000 are also offered.

Qualifications

• Minimum of 3 years Personal Lines experience required.
• Two to three years related experience preferred.
• Ability to make sound decisions independently.

Responsibilities

• Manage a portfolio of high-volume personal lines customers.
• Oversee policy lifecycle from quote to claims support.
• Conduct in-depth reviews of clients' insurance portfolios.

Skills

Client relationship management

Consultative recommendations

Data analysis

Risk management

Education

High school diploma or GED

Resident Property & Casualty Insurance license

Tools

Microsoft Office Suite

Instar Systems

Job description

This position can be based in our Woburn, Danvers, Gloucester, Plymouth or Norwood office.

About Salem Five

Salem Five is a growing regional financial services organization with over 170 years of history, deeply rooted in the communities we serve. As an independent bank, we offer employees successful and rewarding careers.

Why Join Us

At Salem Five Insurance, you will be part of a team that delivers more than just coverage. We provide peace of mind to clients and work across six Massachusetts offices.

Essential Duties and Responsibilities

• Manage a portfolio of high-volume and complex personal lines customers, delivering tailored and proactive service.
• Serve as the primary point of contact for clients, handling all aspects of their insurance needs with professionalism and expertise.
• Develop and maintain deep relationships with clients, understanding their unique requirements and providing strategic insurance solutions.
• Review the expiration report within 90 days of each renewal to proactively manage client renewals, engaging with clients to discuss renewal options and evaluate current coverages.
• Make consultative recommendations to clients.
• Attend regularly to the position.

Policy Administration and Oversight

• Oversee the entire life cycle of personal lines policies, from initial quote and issuance through to renewal and claims support.
• Ensure accurate and timely processing of policies, endorsements, renewals, and cancellations, adhering to company and regulatory standards.
• Work closely with underwriters and insurance carriers to negotiate terms and resolve any complex issues related to policy management.
• Demonstrate the ability to work independently, confidently make sound decisions, and require little direction from upper management.
• Answer client inquiries relating to policies, such as account status, coverage, and premium information.
• Receive and process client requests via telephone, mail, or walk-in, including completing paperwork, entering and updating account information on insureds’ risk file, requesting endorsements, completing RMV paperwork, and confirming vehicle registration.
• Prepare price quotes for new and existing clients as requested.
• Handle and resolve client complaints or concerns in an expeditious and tactful manner; advise Personal Lines Leadership regarding key issues.
• Utilize weekly follow-up lists to monitor pending endorsements and other items, documenting instances where endorsements exceed a four-week turnaround time.

Strategic Client Advisory

• Provide clients with expert advice on their personal insurance programs, identifying opportunities for coverage optimization and risk management.
• Conduct in-depth reviews of clients' insurance portfolios, recommending adjustments and enhancements to meet evolving needs.
• Stay informed about industry trends and regulatory changes that may impact clients; offer proactive guidance and updates.

Sales and Business Development

• Actively pursue opportunities to cross-sell and upsell additional personal lines products and services to existing clients.
• Support the acquisition of new business by leveraging industry knowledge and client relationships during the sales process.
• Participate in strategic marketing and retention activities to expand and retain the customer base.
• Market accounts when sending home renewals, no auto, no VRC, no umb, INC OBI etc.

Data Analysis and Reporting

• Analyze client data and account performance metrics to identify trends, risks, and opportunities for improvement.
• Prepare detailed reports and presentations for clients and senior leadership, providing insights and recommendations based on data analysis.
• Use data-driven approaches to enhance account management practices and deliver superior service to clients.

Compliance and Risk Management

• Ensure all personal lines accounts are managed in compliance with company policies, procedures, and regulatory requirements.
• Conduct regular audits of client accounts and processes to maintain high standards of quality and accuracy.
• Proactively identify and mitigate risks associated with clients' insurance programs, offering expert risk management advice.
• Demonstrate compliance with banking business laws and regulations as defined in company policies and procedures relevant to the position.

Mentorship and Leadership

• Provide mentorship and guidance to Junior and Personal Lines Account Managers, sharing knowledge and best practices.
• Lead by example, fostering a culture of excellence, collaboration, and continuous improvement within the team.
• Participate in training and development initiatives to elevate team capabilities and industry expertise.
• Act as a proven team player who serves as a leader for special projects at the agency: evaluating needs, making recommendations to management; engaging appropriate internal resources; motivating team members to deliver results.

Collaboration and Coordination

• Collaborate with other departments, producers, and stakeholders to ensure seamless service delivery and operational efficiency.
• Act as a liaison between clients and insurance carriers, facilitating effective communication and resolution of complex issues.
• Contribute to cross-functional projects and initiatives that enhance the company's service offerings and customer experience.

Education and/or Experience

• High school diploma or general education degree (GED) and two to three years related experience and/or training; or equivalent combination of education and experience.
• Minimum of 3 years Personal Lines experience required.
• Proficient in Microsoft Office Suite.
• Experience with Instar Systems a plus.

Certificates, Licences, Registrations

Resident Property & Casualty Insurance license required.

Benefits/Incentives

We offer a comprehensive benefits package designed to support your well‑being and success, including medical, dental, and vision coverage; Flexible Spending and Health Savings Accounts; 401(k) matching; and tuition reimbursement. You will also enjoy additional perks such as our employee referral program, annual holiday reception, summer family outing, and more.

Salary Range

$70,000 - $90,000

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision.