Sr Personal Banker

ntrs; Winnetka (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Northern Trust in Winnetka, IL is seeking a Personal/Universal Banker to deliver exceptional client service across banking products and services. You will open, maintain and service client accounts, process money movement, and respond to inquiries via in-person, phone, and email.

The role emphasizes cross-selling and advising on client relationships while adhering to banking guidelines and risk controls. You will mentor junior bankers, participate in process improvements, and stay current with

Qualifications

• 3-5 years of related experience.
• Knowledge of banking operations and services.
• Familiarity with federal regulations and banking guidelines.

Responsibilities

• Open, maintain and service client accounts, including wires and money movements.
• Respond to client inquiries in person, by phone, and via email.
• Maintain accurate records and daily balancing of transactions.
• Cross-sell banking products to meet client needs.
• Mentor fellow bankers and support process improvements.

Skills

Client service

Cross-selling

Banking operations

Analytical skills

Education

Bachelor's degree preferred

Tools

Banking systems

Northern Trust teller system

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Under general supervision (but works independently most of the time), the Personal/Universal Banker is responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services. Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services. Interacts with clients in person, via telephone and Email, responding to inquiries and providing information as requested.

Primary activities include, but are not limited to, establishing and/or submitting requests for opening, maintaining and servicing client accounts, executing money movement, preparing and producing client materials and reports, resolving client inquiries, as well as maintaining complete and accurate recordkeeping. Provide maintenance and holistic advice on assigned relationships by cross selling and identifying client needs. Of critical importance is their adherence to the required banking guidelines, procedures and policies involved with requested activities.

The Personal/Universal Banker is expected to serve as a mentor to fellow Bankers and to strive to help evolve the processes, procedures and operating environment of their Wealth Management team.

• 1. Understanding the business model and engaging appropriate business unit subject matter experts to explore potential opportunities with the client. Provides maintenance and holistic advice on assigned relationships by cross selling and identifying client needs.
• 2. Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to the processing of wires and fund transfers, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.
• 3. Proactively communicates with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity.
• 4. Handles paying and receiving activities, including cash transactions and daily balancing activities. Fully understands and adheres to all Wealth Management Lobby Banking Operations policies and procedures as documented on the Wealth Management Intranet.
• 5. Assist with maintenance and servicing of Safe Deposit Boxes in offices where available.
• 6. Demonstrates expertise in the setting up all types of client accounts and services. Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• 7. Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.
• 8. Maintains a strong knowledge of the various business applications critical to client and account servicing, including on-line tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
• 9. Keeps informed of all new products and services to respond to client questions and to assist in selling services which results in expanding the overall client relationship.
• 10. Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager.
• 11. Serves as a mentor to fellow Personal Bankers, offering guidance, encouragement and direction as needed.
• 12. Is called upon to share expertise in the deposit area of the bank and trains others as designated by the Team Leader/Manager.
• 13. Will be cross trained on the Northern Trust teller system.

The successful candidate will benefit from having:

• 1. 3-5 years of related experience.
• 2. Knowledge of banking operations, products and services, acquired through related work experience is preferred.
• 3. Knowledge of federal regulations and banking guidelines, usually acquired through related work experience or formal training.
• 4. Strong analytical, problem solving, and organizational skills are required to identi