Personal Banker

ntrs; Chicago (IL); On-site; USD 53,000 - 79,000; Full time

Job summary

Northern Trust in Chicago seeks a Personal/Universal Banker to deliver an exceptional client service experience while servicing clients with a full range of banking products and services. You will respond to inquiries, execute account actions, and maintain accurate client records in a structured, compliant environment.

The role emphasizes collaboration with relationship managers and NCSS teams to ensure smooth transactions and strong client relationships.

Qualifications

• Knowledge of federal regulation, banking guidelines and products.
• Strong client service, problem solving and organizational skills.
• Ability to think critically and work independently or in a team.
• Strong verbal and written communication skills.
• 2–3 years of related experience.

Responsibilities

• Executes and/or submits client account servicing requests within appropriate time frames, including wires and fund transfers, opening/closing accounts, and maintaining records.
• Handles paying and receiving activities, including cash transactions and daily balancing.
• Collaborates with relationship management and NCSS teams to obtain necessary information for requested activities.
• Ensures adherence to policies, procedures, risk management and compliance guidelines, escalating issues as needed.
• Keeps informed of banking products and services to respond to client questions and expand relationships.
• Monitors banking reports and assists with banking audits as directed.

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Under direct supervision the Personal/Universal Banker will be responsible for delivering an exceptional client service experience while servicing clients with a full range of banking products and services. Interacts with clients in person, via telephone and email, responding to inquiries and providing information as requested. Responsible for executing and/or submitting various administrative and operational activities related to clients, banking products and services. Primary activities may include establishing and/or submitting requests for new accounts, closing accounts, account maintenance, money movements, as well as addressing client inquiries. Of critical importance is the Personal Banker's adherence to the required banking guidelines and procedures involved with requested activities.

Key responsibilities include:

1. Executes and/or submits client account servicing requests within appropriate time frames, including but not limited to submitting wires and fund transfers, preparing required documentation, opening and closing accounts, maintenance of accurate and complete account records, imaging of documents, and researching of client issues.
2. Handles paying and receiving activities, including cash transactions and daily balancing activities. Fully understands and adheres to all WM Lobby Banking Operations policies and procedures as documented on the WM Intranet.
3. Develops a strong understanding of required steps involved with each request, communicating with relationship management and NCSS teams as appropriate to obtain necessary information to properly execute the requested activity.
4. Maintains a strong understanding of policies and procedures and addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management.
5. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems in order to maintain highest standards of servicing.
6. Assist with maintenance and servicing of Safe Deposit Boxes in offices where available.
7. Keeps informed of new or existing Northern Trust and Wealth Management products, services and compliance requirements to respond to client questions and to assist in selling services which results in expanding the overall client relationship.
8. Monitors banking reports as well as provides assistance with banking audits as directed by the Team Leader / Manager.

The successful candidate will have:

1. Knowledge of federal regulation, banking guidelines, banking operations, products and services, acquired through related work experience is preferred.
2. Strong client service skills, problem solving, and organizational skills are required to identify, research and/or resolve requests.
3. Ability to think critically and to work well independently and as part of a team.
4. Strong verbal and written communication skills
5. 2-3 years of related experience

Salary Range:

$52,800 - 79,200 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.