Sr Performance Strategy Manager - Owned Asset

Institute of Real Estate Management; California (MO); On-site; USD 125,000 - 156,000; Full time

Job summary

A leading real estate company is seeking a Senior Manager of Performance Strategy to enhance onsite operations and regional performance. This leadership role involves coaching, analyzing KPIs, and collaborating with various teams to ensure operational excellence and successful performance outcomes in multi-family housing settings.

Benefits

Competitive Medical, Dental, Vision benefits

Generous Paid Time off

401(k) with Company Match

6-Week Paid Sabbatical after 10 years

Paid Parental Leave

Qualifications

• Minimum experience at Senior Community Manager level in multi-family housing.
• Ability to travel up to 40%.
• Strong client interaction and relationship-building skills.

Responsibilities

• Identify performance needs and fill learning gaps for onsite team members.
• Coordinate group coaching sessions and support onboarding efforts.
• Analyze Key Performance Indicators (KPIs) for asset and regional performance.

Skills

Client-Facing

Presentation Skills

Coaching

Analytical Skills

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Manager of Performance Strategy role is an influential leadership position supporting onsite operations and regional performance objectives, In the role, the Manager of Performance Strategy will identify performance needs for onsite team members and assigned portfolio to fill learning gaps both in 1:1 and group facilitation, will ensure that team members have the knowledge and resources needed to achieve performance goals and operational excellence, and will act as a strategist to increase site-specific efficiency, productivity, and overall success throughout the region. In addition, the Manager of Performance Strategy will be responsible for coordinating group coaching sessions with various onsite team members, support onboarding efforts, and collaborate with department leads to ensure national Learning & Development initiatives are being implemented on the regional level.

JOB DESCRIPTION

Requirements:

• Travel: Must be able to travel up to 40% (primarily West Region, with some Central region travel).

• Experience: Minimum of Senior Community Manager level experience in multi-family housing.

• Client-Facing: Strong client interaction and relationship-building skills required.

• Presentation Skills: Experience delivering training or operational presentations highly preferred.

1. Partners with and supports Regional Property Managers, Directors, Sr Directors, and Senior Leadership throughout the region on performance goals and portfolio initiatives.
2. Facilitates onboard training courses when necessary for newly transitioned properties.
3. Provides feedback to Learning & Development Team regarding training needs.
4. Monitors 3rd party Mystery Shop scores. The Mystery Shops are to be coordinated with Regional Property Managers. Based upon the score, Performance Team members may need to schedule a one-on-one coaching session with team members. These sessions should be coordinated with the Community Manager (and Regional Property Manager where appropriate).
5. Develops and executes specific coaching sessions. These sessions may be conducted through site visits, virtual environments, or regional workshops (Leasing/ ACM/CM Workshops, New Hire Forums, Roundtables, etc.). Each will be based upon the needs of the region.
6. Attends all scheduled weekly conference calls with the Regional Property Managers discussing specific properties, to report on training, discuss needs, and personnel as requested by Regional Property Managers.
7. Utilizes One-on-One Coaching sessions to review key performance metrics with team members and develop a coaching plan. These sessions should be coordinated with the team memberâs Community Manager (and Regional Property Manager where appropriate).
8. Through careful analysis of Key Performance indicators, (KPIs) including historical data, trends, and other key metrics, the Manager of Performance Strategy will act as a strategist in interpreting data, support in developing correction action plans, and aide in maximizing asset, portfolio and regional performance as a whole.
9. Participates in and facilitates (as requested) inter-department meetings/collaboration with the goal to implement a strategic plan that will maximize regional performance.
10. Responds to critical asset needs while using regional business intelligence tools. Provides team members an asset performance analysis along with a recommended improvement strategy. This process requires communication, leadership, and project management. Organizes collaborative strategy meetings with the Community Manager, Regional Property Manager and other impacted departments/parties.
11. Plans for and executes all team member functions such as annual recognition functions, annual fun days, annual manager retreats, and any other functions as directed by leadership.
12. Plans, executes, and participates in committees or chair them as requested.
13. Makes recommendations and modifications regarding office and region performance, business needs, etc.

#LI-KB1

The range for this position $125k - $156k (California region)

Additional Compensation :

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.