Nurse Navigator

University of Miami; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

The University of Miami Health System (UHealth) is seeking a Full-Time Nurse Navigator 1 to provide proactive clinical navigation and coordination for new and complex rheumatology patients at the UHealth Campus in Miami.

The role focuses on pre-visit chart preparation, barrier identification, patient education, and multidisciplinary coordination, partnering with physicians, APRNs, RNs, CBOR staff, pharmacies, and infusion services to ensure seamless care.

Qualifications

• Bachelor's degree in a relevant field is required.
• Valid State of Florida RN license is required.
• Minimum 2 years of relevant work experience.
• Strong interpersonal, written and verbal communication skills; data collection and analysis abilities; proficiency with Microsoft Office.

Responsibilities

• Performs clinical chart preparation for new rheumatology patients by reviewing referrals, records, labs, imaging and medication history.
• Identifies missing records or information and directs navigators to obtain them.
• Escalates concerns to APRN/physician as appropriate after clinical review.
• Assesses barriers to care and coordinates resources to support timely access and care.
• Provides high-level care coordination for complex rheumatology patients requiring cross-specialty management.
• Acts as a clinical liaison among patients, caregivers, rheumatology providers and external partners.
• Educates patients and caregivers on treatment plans, next steps, testing and referrals.
• Leads workflow of two Patient Navigators and coordinates outreach and follow-up.
• Collaborates with RNs and physicians to route clinical issues effectively.

Skills

Interpersonal skills

Effective communication

Data collection & analysis

MS Office proficiency

Education

Bachelor's degree

Job description

UHealth Department of Medicine has an exciting opportunity for a Full-Time Nurse Navigator 1 to work in the UHealth Campus.

Core Job Summary:

The Rheumatology Nurse Navigator provides proactive clinical navigation and coordination for new and complex rheumatology patients throughout the care continuum. The role focuses on pre-visit clinical chart preparation, identification of barriers to care, patient education, complex multidisciplinary coordination, and closed-loop follow-through. The Nurse Navigator serves as the day-to-day workflow lead for the Patient Navigators and collaborates with physicians, the APRN, Registered Nurses, CBOR staff, pharmacies, infusion services, and internal and external healthcare partners. Clinical direction and escalation are provided by the APRN and physicians; administrative matters such as payroll, HR, and staffing remain under the Division Administrator.

Core Responsibilities

• Performs clinical chart preparation for new rheumatology patients by reviewing available referral documentation, outside medical records, laboratory results, imaging, prior specialty evaluations, medication history, and other relevant clinical information before the initial visit.
• Identifies missing records, laboratory results, imaging, prior treatment information, or other documentation needed for an effective rheumatology evaluation and directs Patient Navigators to obtain outstanding information.
• Reviews available referral and clinical information to identify patients who may require additional clinical review, expedited attention, or coordination before the scheduled visit, and escalates concerns to the APRN or physician as appropriate.
• Assessing barriers to care and coordinates appropriate resources to support timely access, continuity, and completion of the treatment plan.
• Provides high-level care coordination for complex rheumatology patients, particularly those requiring multidisciplinary or cross-specialty management.
• Serves as a clinical liaison among patients, caregivers, rheumatology providers, primary care providers, external specialists, hospitals, facilities, and other departments involved in the patient's care.
• Provides patient and caregiver education, reinforces provider-directed treatment plans, and helps patients understand next steps, testing, referrals, and follow-up needs.
• Coordinates continuity of care for patients requiring outside records, specialty services, multiple healthcare resources, or complex follow-up.
• Leads the day-to-day workflow of the two Patient Navigators, including prioritization and assignment of record retrieval, PCP/facility outreach, routine patient follow-up, and documentation needs.
• Reviews unresolved or escalated Patient Navigator cases and determines whether the issue requires Nurse Navigator intervention, Registered Nurse clinical intervention, or APRN/physician review.
• Collaborates with the RNs to ensure clinical issues identified during navigation or chart preparation are appropriately routed and resolved without transferring routine back-end nursing work to the navigation function.
• Collaborates with the APRN and physicians regarding complex clinical coordination needs and escalates clinical concerns requiring advanced-practice or physician decision-making.
• Monitors navigation worklists and outstanding action items to promote closed-loop resolution before or after the patient's appointment, as appropriate.
• Supports quality-improvement activities related to new-patient readiness, access, continuity of care, patient experience, and navigation outcomes.
• Serves as a clinical resource to Patient Navigators, CBORs, and administrative staff regarding appropriate routing of patient-care needs.
• Maintains professional knowledge through continuing education and adheres to University and unit-level policies, procedures, documentation standards, and patient confidentiality requirements.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications

• Bachelor's degree in relevant field
• Valid State of Florida Registered Nurse (RN) license
• Minimum 2 years of relevant work experience
• Knowledge, Skills and Attitudes: Ability to maintain effective interpersonal relationships. Ability to communicate effectively in both oral and written form. Skill in collecting, organizing and analyzing data. Proficiency in computer software (i.e., Microsoft Office).

#LI-EL1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine.

As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean.

Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year.

Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care.

We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:Full timeEmployee Type:Staff