Sr. Patient Access Rep - Centralized Scheduling

Ascension; St. Louis (MO); Remote; USD 35,000 - 55,000; Full time

Job summary

Ascension is seeking a Senior Patient Access Representative to join their centralized scheduling team. This role involves efficiently scheduling patient procedures, communicating with patients and staff, and handling clerical duties related to patient registration. Ideal candidates will have strong communication and problem-solving skills, along with experience in healthcare environments. The position offers both full-time and part-time options with a variety of health and wellness benefits.

Benefits

Paid time off (PTO)

Health insurance options & wellness plans

Retirement benefits including employer match

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Community giving opportunities

Qualifications

• 1 year of applicable job-specific experience may substitute for education.
• Experience scheduling patient appointments via phone and chat.
• Ability to navigate multiple systems remotely.

Responsibilities

• Communicate with patients to accurately schedule procedures.
• Perform clerical duties associated with patient registration.
• Gather and enter necessary demographic and clinical information.

Skills

Communication

Time Management

Problem Solving

Education

High School diploma or equivalency

Tools

Athena

Epic

Salesforce

Dash

Job description

Sr. Patient Access Rep - Centralized Scheduling

Join to apply for the Sr. Patient Access Rep - Centralized Scheduling role at Ascension.

Schedule: Full-time and Part-time Days, Monday-Friday, Between 7am-7pm, 20 - 40 hrs weekly.

Location: Remote

Benefits

• Paid time off (PTO)
• Various health insurance options & wellness plans
• Retirement benefits including employer match plans
• Long-term & short-term disability
• Employee assistance programs (EAP)
• Parental leave & adoption assistance
• Tuition reimbursement
• Ways to give back to your community

Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer.

Responsibilities

• Communicate with patients, participants and staff to accurately schedule patients for prescribed procedures.
• Perform clerical and reception duties associated with patient registration.
• Gather necessary demographic, insurance and clinical information from patient and enter into appropriate database.
• Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures efficiently, utilizing clinical resources and patient time.
• Coordinate and communicate schedules.
• Assist with insurance pre-certification/authorization activities.
• Provide counseling to patients or their representatives regarding pre-service requirements and instructions.

Requirements

Education: High School diploma or equivalency OR 1 year of applicable job-specific experience.
Note: Professional licensure/certification can substitute for education or experience if applicable.

Additional Preferences

• Experience scheduling patient appointments via phone and chat.
• Experience handling high volume calls in healthcare.
• Ability to navigate multiple systems remotely.
• Experience with Athena, Epic, Dash, Salesforce.
• Experience scheduling for multiple practices and working with more than one EHR.
• Referral and prior authorization experience.
• Internal associates must meet KPIs (Adherence 90+%, QA 90+%, manage AHT within department average) and be Tier 1 for 6+ months.

Why Join Our Team

Ascension associates help transform healthcare and serve those most in need. Join us to impact healthcare delivery and create solutions. Explore careers across our locations and headquarters.

Ascension is a non-profit, faith-based health system with over 134,000 associates, 2,600 sites, including hospitals and senior communities across 19 states.

Our mission, vision, and values guide us. Every associate can give back, volunteer, and make a community impact. Careers here are more than jobs—they are opportunities to grow and help others.

Equal Opportunity Employer. We provide EEO to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, medical conditions, national origin, age, disability, veteran status, marital status, or other protected status under law.

For more info, see the EEO posters in English and Spanish. We support military families and promote career flexibility.

Note: We only make employment offers through our official application. Beware of scams. We do not solicit money or banking info. We participate in E-Verify for employment eligibility.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Hospitals and Health Care