Sr. Partner Success Manager

Iron Mountain; Austin (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen erfahrenen Senior Partner Success Manager, um das Wachstum und den Erfolg strategischer Partnerschaften zu fördern. In dieser Schlüsselrolle werden Sie als primärer Ansprechpartner für strategische Partner fungieren, die Zusammenarbeit mit internen Teams leiten und sicherstellen, dass Partner die notwendigen Ressourcen erhalten, um erfolgreich zu sein. Sie werden die Möglichkeit haben, in einem dynamischen Umfeld zu arbeiten, das sich auf digitale Transformation und nachhaltige Lösungen konzentriert. Wenn Sie leidenschaftlich daran interessiert sind, Partnerschaften zu stärken und einen positiven Einfluss auf die Geschäftsergebnisse zu haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• 5-7 Jahre Erfahrung im Kundenmanagement mit strategischen Partnern.
• Starke Kenntnisse in digitaler Strategie und SaaS-Lösungen.

Responsibilities

• Pflege von strategischen Partnerbeziehungen zur Förderung des Erfolgs.
• Zusammenarbeit mit internen Teams zur Identifizierung von Wachstumschancen.

Skills

Kundenbindung

Strategische Partnerschaften

Problem-Lösungsfähigkeiten

Digitale Strategie

Kommunikationsfähigkeiten

Projektmanagement

Analytische Fähigkeiten

Education

Bachelor-Abschluss

Tools

CSP-Plattform

Job description

Join to apply for the Sr. Partner Success Manager role at Iron Mountain

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We partner daily with our 225,000 customers worldwide to preserve their artifacts, optimize their inventory, and protect data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a welcoming culture? If so, let’s start the conversation.

Iron Mountain is seeking a Senior Partner Success Manager to join our Digital Customer Success team. In this role, you’ll serve as the primary contact for our Digital Business Unit Strategic Partners, ensuring they are equipped, engaged, and empowered to succeed. You’ll collaborate with internal teams and external partners to drive adoption, enhance collaboration, and deliver mutual business value. This position aims to support and grow our DBU Strategic Partner relationships through proactive engagement focusing on enablement, retention, and long-term success.

Responsibilities:

1. Manage and cultivate Digital Business Unit (DBU) Strategic Partner relationships by developing clear success plans post-implementation, ensuring platform adoption, and providing enablement support for partners, users, and stakeholders.
2. Review Joint Partner Business Plans quarterly with the Iron Mountain DBU Partnership group and the Strategic Partner group.
3. Collaborate on monthly pipeline reviews and joint initiatives to identify growth opportunities, drive revenue, and achieve shared objectives.
4. Act as the primary contact and trusted advisor for DBU Strategic Partners, managing escalations, addressing challenges, and sharing best practices.
5. Enhance our DBU Strategic Partner offerings to impact revenue growth, retention, and customer expansion, aligning objectives with organizational goals.
6. Utilize customer journey mapping to gain insights, optimize engagement, and inform data-driven decisions for our partner ecosystem.
7. Conduct regular engagement sessions to review product functionality, gather feedback, showcase features, and address challenges.
8. Manage successful engagements and activities to foster partner success.
9. Maintain timely updates and accurate tracking in the CSP platform.
10. Collaborate with the Partner Management team to ensure partners have the necessary tools, resources, and training.

Required Qualifications:

1. 5-7 years of customer success experience, focusing on strategic partner relationships for complex service organizations.
2. Experience managing strategic partnerships with enterprise organizations, driving joint outcomes, influencing stakeholders, and navigating organizational structures.
3. Ability to thrive in a fast-paced environment with strong problem-solving, adaptability, and results orientation.
4. Professionalism and commitment to managing challenges and delivering strategic outcomes.
5. Strong background in digital strategy and transformation solutions, including SaaS, machine learning, analytics, cloud storage, and information governance.
6. Experience delivering SaaS training to Fortune 1000 companies in regulated industries such as Banking, Energy, Media, Legal, Life Sciences, or Government.
7. Excellent communication, teaming, and presentation skills.
8. Proven account management, project management, strategic thinking, and problem-solving skills.
9. Ability to proactively mitigate risks to prevent churn and dissatisfaction.
10. Strong attention to detail and organizational skills.
11. Business acumen and account planning skills.
12. Minimum four-year college degree.

Travel Requirements:

5-10% travel expected.