Sr Partner Solution Engineer

Senovo Capital Management GmbH; Chicago (IL); On-site; USD 150,000 - 175,000; Full time

Job summary

Parloa is seeking a Sr Partner Solution Engineer to accelerate partner success and drive revenue growth in enterprise-scale AI agent solutions. You will engage with our partner ecosystem to enable, demo, and design solutions, and to drive integration with key technology partners.

You will translate platform capabilities into business value, build long-term relationships, and guide partners through the pre-sales journey to successful deals.

Qualifications

• 8+ years in Solutions Engineering or similar pre-sales roles in SaaS/AI/enterprise software.
• Strong ability to lead discovery, design, and validation (POCs, demos, architecture).
• Balance hands-on depth with story-telling and business value articulation.
• Experience in enterprise sales environments aligning tech with business outcomes.

Responsibilities

• Enable partners to position, demo, and implement Parloa’s platform across use cases.
• Lead technical discovery and translate business needs into AI agent solutions.
• Support POCs, demos, and technical validations to drive deal progression.
• Design solution architectures using Parloa’s platform, sandbox, and APIs.
• Build partner capabilities to independently drive opportunities.
• Collaborate with Sales to support partner-led and co-sell motions.
• Shape design to align feasibility with customer goals.
• Communicate complex tech concepts across audiences.
• Drive technical win conditions through the deal lifecycle.
• Develop relationships with strategic and emerging partners.
• Identify expansion opportunities across use cases and regions.
• Bridge between partners and internal teams.
• Develop scalable enablement assets and best practices.
• Capture feedback to inform product insights.
• Identify trends and inform roadmap and go-to-market strategy.
• Collaborate cross-functionally to refine messaging and approach.
• Contribute to scaling partner ecosystem as a growth channel.

Skills

Solutions Engineering

Pre-sales

SaaS

AI/CCaaS

Enterprise software

Partner enablement

Tools

Salesforce

Job description

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the role:

As a Sr Partner Solution Engineer at Parloa, your mission is to accelerate partner success and drive Parloa’s revenue growth. You will engage with our ecosystem of partners to increase pipeline, enable them to confidently discover, demo, and design AI Agent solutions, and drive integration with key technology partners.

You act as a trusted technical and solution advisor—translating Parloa’s platform capabilities into clear business value, building long-term partner relationships, and ensuring partners are successful at every stage of the pre-sales journey.

By empowering partners to succeed, you directly impact pipeline creation, deal quality, and long-term customer outcomes.

This is your opportunity to be at the center of Parloa’s partner ecosystem—driving technical excellence, unlocking new revenue opportunities, and shaping how AI Agents are designed, sold, and delivered at scale.

Areas of ownership:

• Enable partners to confidently position, demo, and implement Parloa’s platform across diverse customer use cases
• Lead technical discovery and translate business needs into scalable AI agent solutions
• Support POCs, demos, and technical validations to drive successful deal progression
• Act as a hands-on advisor in designing solution architectures using Parloa’s platform, sandbox, and APIs
• Build partner capabilities over time to independently drive high-quality opportunities
• Partner closely with Sales and Partnerships to support partner-led and co-sell motions
• Shape solution design to align technical feasibility with customer and commercial goals
• Communicate complex technical concepts clearly across technical and business audiences
• Drive technical win conditions throughout the deal lifecycle
• Build and maintain strong relationships with strategic and emerging partners
• Identify and develop expansion opportunities across use cases, customers, and regions
• Act as a bridge between partners and internal teams (Sales, Product, Customer)
• Support development of scalable enablement assets and best practices
• Capture and translate partner and customer feedback into actionable product insights
• Identify trends, gaps, and opportunities to inform roadmap and go-to-market strategy
• Collaborate cross-functionally to refine messaging, positioning, and solution approach
• Contribute to scaling Parloa’s partner ecosystem as a core growth channel

Who You Are:

• You bring 8+ years of experience in Solutions Engineering, Solutions Consulting, or a similar pre-sales role, ideally in SaaS, AI, CCaaS, or enterprise software
• You have a strong technical foundation and are comfortable leading discovery, solution design, and technical validation (POCs, demos, architecture)
• You can balance hands-on technical depth with high-level solution storytelling and business value articulation
• You are comfortable working in enterprise sales environments, aligning technical solutions to commercial outcomes
• You are a strong communicator who can engage both technical audiences and senior business stakeholders
• You take a proactive, collaborative approach and enjoy enabling partners, customers, and internal teams

Nice to Have:

• Experience working with technology or services partners in a pre-sales or enablement capacity
• Familiarity with conversational AI, contact center technology, VOIP, chatbots, or related domains
• Knowledge of Salesforce (SFDC) or other CRM tools
• Background in digital transformation or CX optimization initiatives

Our Recruiting Process:

Talent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI. Compensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.

Salary Range: $150,000 USD - $175,000 USD

Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.