Sr. Partner/Alliances Business Operations Analyst (Remote)

Freddie Mac; United States; Remote; USD 100,000 - 170,000; Full time

Job summary

A leading cybersecurity company is seeking a Senior Partner/Alliances Business Operations Analyst. This crucial role involves driving the digital transformation of Partner experiences while managing a global operations framework, focusing on optimizing processes and enhancing Partner capabilities within the organization.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation

Comprehensive wellness programs

Professional development opportunities

Great Place to Work Certified

Qualifications

• Minimum 5 years of Channel/Partner Operations experience.
• Experience managing projects and operational excellence.
• Self-starter with excellent presentation skills.

Responsibilities

• Serve as the primary subject matter expert for Partner capabilities.
• Collaborate with IT for requirements and user acceptance testing.
• Coordinate cross-functional teams to streamline Partner processes.

Skills

Analytical skills

Communication skills

Detail-oriented

Education

Bachelor's degree

Tools

Google workspace

Excel

PowerPoint

Tableau

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Senior Partner/Alliances Business Operations Analyst is a global position that drives the strategic planning, execution, and management of systems infrastructure supporting our Partner/Alliances go-to-market initiatives. This role spearheads the digital transformation of our Partner Experience, focusing on optimizing key capabilities to deliver exceptional service while streamlining processes for both Partners and internal stakeholders. The ideal candidate will enhance CrowdStrike's partner ecosystem by implementing scalable automation solutions, fostering operational excellence, and serving as a key liaison across cross-functional teams to ensure a seamless partner experience.

What You'll Do:

• Serve as the primary subject matter expert and escalation point for designated Partner capabilities
• Collaborate with IT teams to define requirements, develop user stories, and conduct user acceptance testing
• Partner with Go-to-Market Program teams to align business priorities and policy implementation
• Coordinate with cross-functional teams to establish and maintain comprehensive process documentation and Partner integration workflows
• Develop and maintain a strategic roadmap for Partner capabilities, including system enhancements, defect resolution, and project initiatives
• Orchestrate the full lifecycle of system improvements, from discovery through implementation, ensuring stakeholder alignment throughout
• Design and maintain detailed system documentation and logical workflows to support operational excellence
• Drive change management initiatives, including development of training materials and transition documentation for Partner business and field teams
• Establish and monitor key performance metrics (adoption rates, SLAs, support metrics) to identify process optimization opportunities and lead cross-functional automation initiatives
• Own and evolve the Partner Capabilities system roadmap to support strategic objectives
• Implement and oversee data governance processes to maintain optimal system performance and data integrity

What You'll Need:

• Bachelor's degree
• Minimum 5 years of Channel/Partner Operations experience
• Experience managing key capabilities such as Contracts, Deal Registration, Cloud Marketplace Partner On-boarding, Partner CPQ and Order Processing, Invoicing, API, Partner Training and Certifications, Managed Services and provisioning.
• Extensive experience with Salesfore
• Experience at a fast-growing SaaS business
• Strong analytical background and ability to flush out anomalies
• Be a self-starter, detail-oriented, and operationally-minded
• Excellent presentation and communication skills
• Expertise in business applications including Google workspace, Excel, PowerPoint, Clari, TackleCrossbeam and BI (Tableau a plus)
• Ability to work in a fast-paced environment, agile and manage through ambiguity

#LI-JN1

#LI-Remote

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work
CrowdStrike, Inc. is committed to equal pay for equal work in its compensation practices. The base salary range for this position in the U.S. is $100,000 - $170,000 per year + variable/incentive compensation + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

Expected Close Date of Job Posting is:08-06-2025