Sr. Order Operations Analyst (Temporary)

Tanium; Emeryville (CA); Hybrid; USD 60,000 - 185,000; Full time

Job summary

Tanium, a leading cloud-based endpoint management company, is seeking an Order Operations Sr. Analyst for its Emeryville office. This hybrid role involves global order management, compliance, and collaboration with cross-functional teams to enhance order processes. Candidates should have extensive order management experience, ideally in software, with a focus on accuracy and compliance.

Benefits

Medical, dental, and vision plans

401(k) with company match

Equity awards

Volunteer time off

Qualifications

• 3+ years of work experience in order management required.
• 1+ year of work experience in inventory management a plus.
• Experience in a software or subscription-based company preferred.

Responsibilities

• Manage all aspects of order management including account setup and invoice processing.
• Collaborate with Deal Desk and Revenue on contract terms and compliance.
• Reconcile monthly and quarterly reports for management.

Skills

Attention to detail

Problem-solving

Communication

Education

BS/BA or equivalent experience

Tools

Salesforce

NetSuite

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

The Basics:

Tanium is adding to its world-class accounting and finance organization and is looking for a top-notch Order Operations Sr. Analyst to join our team. The position requires a well-rounded individual who has demonstrated the ability to deliver results in a high-growth, dynamic and fast-paced environment. This is an interdisciplinary position which is responsible for global order management, billing, licensing and compliance, and cash collections. In this position you will partner closely with Deal Desk, Quoting Operations, Revenue, Global Sales, Tax, and Finance.

This is a hybrid position, which will require in person attendance several days each week in one of the following locations: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.

What you’ll do:

• Responsible for all aspects of order management including new partner and customer account setup, sales order review, license delivery, and invoice processing using NetSuite and Salesforce
• Consult and collaborate with Deal Desk and Revenue on non-standard contract terms to ensure orders are processed completely, accurately, and in compliance with the company policy, as well as revenue recognition guidelines
• Reconcile monthly and quarterly reports for management reporting
• Manage license inquiries and become a subject expert in Licensing
• Establish strong relationships with Sales, Deal Desk, Quoting Operations, Tax, Legal, and Revenue departments and become a subject matter expert with regards to Order Management
• Work with business users and cross-functional teams to identify problems, process gaps and assist in on-going process improvements on order processing, deal closure, invoicing, and collections workflows
• Propose and implement reasonable and creative solutions to improve workflows based on quantitative and qualitative analysis
• Assist with ad hoc reports regarding key metrics for management review
• Partner with Tax to review the taxability of orders and assist in requesting tax exemption certificates from customers

We’re looking for someone with:

• Education
  • BS/BA or equivalent experience required
• Experience
  • Full understanding of quote to cash process required
  • 3+ years of work experience in order management required
  • 1+ year of work experience in inventory management a plus
  • Experience working at a software or subscription-based company highly preferred
  • Salesforce and NetSuite experience a plus
  • Proficient in Microsoft Excel, Word, and PowerPoint
• Other
  • A team player who excels at building relationships across the organization while adhering to tight deadlines with a positive demeanor
  • Demonstrates initiative and motivation
  • Attention to detail and ability to proactively manage his or her own work streams as needed
  • Ability to work in a fast-paced, changing environment
  • Ability to investigate and analyze problems using good judgment and determine solutions to resolve issues
  • Eagerness to learn
  • Excellent verbal and written communication skills
  • Person of high ethics and integrity

About Tanium

Tanium delivers the industry's only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk. Securing more than 32M endpoints around the world, Tanium's customers include Fortune 100 organizations, top US retailers, top US commercial banks, and branches of the U.S. Military. It also partners with the world's biggest technology companies, system integrators, and managed service providers to help customers realize the full potential of their IT investments. Tanium has been named to the Forbes Cloud 100 list for nine consecutive years and ranks on the Fortune 100 Best Companies to Work For. For more information on The Power of Certainty, visit www.tanium.com and follow us on LinkedIn and X.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you’ll get

The annual base salary range for this full-time position is $60,000 to $185,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

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