Sr. Operations Team Lead

Bank of America; Deerwood Club (FL); On-site; USD 95,000 - 135,000; Full time

Job summary

Bank of America is seeking a Trade Support Manager to oversee the middle office Trade Support team, ensuring timely delivery and settlement of Equity and Fixed Income transactions. The role emphasizes governance, collaboration with traders and technology, and driving process improvements within Private Bank operations.

The position requires strong leadership, risk awareness, and a commitment to delivering high-quality client service in a fast-paced environment.

Qualifications

• Minimum of 3 years of experience in operations, finance, accounting, or a related environment (Investments, Risk & Control)
• Exhibits excellent judgment and decision-making skills
• Collaborative mindset with an ability to partner with others to address exceptions
• Intellectually curious with a desire to identify and implement innovation
• Strong verbal and written communication skills
• Extremely detail oriented
• Ability to work under pressure and balance multiple assignments
• High personal standards of conduct and integrity
• Career oriented teammate seeking to grow within the organization
• Solid understanding of fixed income and equity investments (including options)
• Team player that can learn other tasks and operations

Responsibilities

• Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting
• Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties
• Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk
• Working with technology and business partners to create business cases, secure funding and implement production on mutually agreed upon schedules
• Developing positive relationships with all internal and external contacts
• Reviewing and updating department procedures and policies
• Ensuring all Trade Support Service Level Agreements are adhered to
• Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)

Skills

Leadership Development

Process Management

Client Management

Relationship Building

Risk Management

People Management

Operations Oversight

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

LOB Job Description:

The Trade Support Manager oversees the middle office Trade Support team and provides ongoing training and guidance to teammates. The Trade Support manager will be responsible for providing daily oversight of the trading and operational support to Private Bank. The Manager endorses the timely and accurate delivery and settlement of Equity and Fixed Income security transactions. The manager will lead projects and initiatives that elevate client service, mitigate risk and to create operational efficiency. This role interacts regularly with traders, portfolio managers, technology teams, control partners and auditors.

Job Responsibilities:

• Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting
• Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties
• Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk
• Working with technology and business partners to create business cases, secure funding and implement production on mutually agreed upon schedules
• Developing positive relationships with all internal and external contacts
• Reviewing and updating department procedures and policies
• Ensuring all Trade Support Service Level Agreements are adhered to
• Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on‑boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• Minimum of 3 years of experience in operations, finance, accounting, or a relatedenvironment (Investments, Risk & Control)
• Exhibits excellent judgment and decision-making skills
• Collaborative mindset with an ability to partner with others to address exceptions
• Intellectually curious with a desire to identify and implement innovation
• Strong verbal and written communication skills
• Extremely detail oriented
• Ability to work under pressure and balance multiple assignments
• High personal standards of conduct and integrity
• Career oriented teammate seeking to grow within the organization
• Solid understanding of fixed income and equity investments (including options)
• Team player that can learn other tasks and operations

Desired Qualifications:

• Technical competence on Trade Support best practices

• Experience with any of the following: Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, MarketAxess are a plus.

Skills:

• Leadership Development
• Performance Management
• Process Management
• Process Performance Management
• Talent Development
• Account Management
• Client Management
• Customer Service Management
• Relationship Building
• Business Operations Management
• Policies, Procedures, and Guidelines
• Risk Management

Shift: 1st shift (United States of America)

Hours Per Week: 40