Sr Operations Production Controller

Medline Industries, Inc.; West Jefferson (NC); On-site; USD 79,000 - 119,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Job summary

Medline Industries, LP in North Carolina seeks a Senior Operations Production Controller to own the end-to-end orchestration of outbound order flow in the distribution center. You will optimize wave, allocation, pick, pack, ship, and collaborate with operations leaders to meet service, quality, cost, and people KPIs.

Operating with minimal guidance, you will serve as SME for outbound flow, provide training, lead cross-functional teams, and ensure safety and compliance in all flow processes.

Qualifications

• Must have strong problem-solving abilities and independently resolve complex workflow issues.
• Experience using SAP, Catalyst, or other WMS to manage order flow and resolve exceptions.
• Strong understanding of warehouse operations, outbound workflow, safety/compliance, and order flow through SAP/Catalyst.

Responsibilities

• Own the daily execution plan for outbound order flow across wave release, allocation, picking, processing, and shipping; adjust workflow in real time.
• Lead defined workstreams or improvement initiatives targeting throughput, cycle time, backlogs, accuracy or exception reduction.
• Analyze operational data, identify trends, and deliver actionable insights to Operations Leadership; establish dashboards and triggers for continuous improvement.
• Partner with Operations leadership and cross-functional teams to resolve systemic flow barriers and ensure KPI alignment.
• Develop training and reference materials to strengthen site capability in systems usage related to order flow; provide day-to-day guidance to supervisors and leads.

Skills

Independent problem solving

SAP experience

Catalyst experience

Analytical thinking

Cross-functional influence

Education

Bachelor’s degree in Supply Chain, Operations, Engineering, or related field

Tools

SAP

Catalyst

Job description

Job Summary

The Senior Operations Production Controller owns the end-to-end orchestration and optimization of outbound order flow within the distribution center. This role applies deep operational and system expertise to independently resolve complex constraints, ensure consistent execution across wave, allocation, pick, pack, ship, and strengthen performance across service, quality, cost, and people metrics. Operating with minimal guidance, the Senior Controller serves as a subject matter expert (SME) for outbound flow, providing insights, training, and leadership across teams and cross functional partners.

Job Description

MAJOR RESPONSIBILITIES

• Own the daily execution plan for outbound order flow across wave release, allocation, picking, processing, and shipping. Make real time decisions to adjust workflow, rebalance labor/system constraints, and protect service commitments. Prevent or mitigate flow interruptions by anticipating constraints using data signals, system behavior, and floor observations.
• Diagnose and resolve complex operational flow problems requiring new perspectives beyond established SOPs. Lead defined workstreams or improvement initiatives targeting throughput, cycle time, backlogs, accuracy, or exception reduction.
• Analyze operational data, identify trends, and deliver actionable insights to Operations Leadership. Establish visibility tools (dashboards, threshold triggers) to proactively identify areas for continuous improvement.
• Partner with Operations leadership, Supervisors, Continuous Improvement, Engineering, and Transportation to resolve systemic flow barriers. Influence partners to ensure performance, adoption of best practices, and alignment to KPIs.
• Serve as a subject matter expert in order flow through SAP and Catalyst, understanding upstream and downstream impacts. Develop training and reference materials to strengthen site capability in systems usage related to order flow.
• Provide training and day to day guidance to supervisors, leads, and cross functional partners on best practices for flow control. Act as a resource for other leaders by providing problem solving support and reinforcing standard work.
• Integrate safety, quality, and compliance standards directly into flow processes to ensure efficient and compliant operations. Identify and address risks that impair Safety, Quality, Service, Cost, or People KPIs, collaborating with leadership on sustainable solutions.

MINIMUM JOB REQUIREMENTS

Education

• High school diploma or equivalent required.

Certification / Licensure

• None

Work Experience

• 4+ years experience in distribution center or warehouse operations with demonstrated responsibility for complex workflow execution

Knowledge / Skills / Abilities

• Proven ability to work independently, solve complex operational problems, and lead improvement workstreams.
• Experience using SAP, Catalyst, or other WMS to manage order flow and resolve exceptions.
• Advanced understanding of warehouse operations, outbound workflow, safety/compliance, and order flow through SAP/Catalyst.
• Advanced analytical and problem solving skills
• Strong communication skills and ability to influence across functions

PREFERRED JOB REQUIREMENTS

Education

• Bachelor’s degree in Supply Chain, Operations, Engineering, or related field preferred.

Certification / Licensure

• None

Work Experience

• 3+ years of supervisory experience or experience coaching, mentoring, and training staff

Knowledge / Skills / Abilities

• None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

$79,000.00 - $119,000.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.