Sr. Operations Manager

Amazon; Concord (NC); On-site; USD 135,000 - 182,700; Full time

Job summary

Amazon in Concord, North Carolina is looking for a Senior Operations Manager who will own budgetary and people development goals and oversee all site operations or functions. You’ll lead a team of Operations and Area Managers, coach for high performance, steer Lean and process-improvement initiatives, and ensure safety, quality, and customer experience.

Collaborating with HR, Finance, Facilities, Safety and IT, you’ll secure resources and drive cross-functional programs to meet the FC’s

Qualifications

• Bachelor's degree or equivalent required.
• 7+ years of direct management experience in manufacturing, production, or distribution.
• Experience with staffing lifecycle: interviewing, hiring, performance management.
• Experience with performance metrics, process improvement and Lean techniques.
• Flexibility to work overnight, weekends and holidays.

Responsibilities

• Lead quality and Lean initiatives to meet the FC business plan.
• Ensure safety, quality, and customer experience for inbound or outbound operations.
• Set expectations for Operations and Area Managers and measure performance.
• Leverage managers to generate improvement plans and share best practices.
• Collaborate with HR, Finance, Facilities, Safety and IT to secure resources.

Skills

People management

Lean methodologies

Performance metrics

Staffing lifecycle

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Description

Our Senior Operations Managers are responsible for all budgetary, people development, and operations objectives. The Senior Operations Manager is responsible for all aspects of operations or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the Fulfillment Center.

Responsibilities

• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.
• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.
• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.
• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

Additional Job Elements

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor's degree or equivalent
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination.
• Prior experience with performance metrics, process improvement and Lean techniques

Preferred Qualifications

• Interest in long-term career development through assignments in multiple FCs across the nation
• Degree in Engineering, Operations or related field and MBA preferred
• Experience with a contingent workforce during peak seasons
• Ability to handle changing priorities and use good judgment in stressful situations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NC, Concord - 135,000.00 - 182,700.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10470451