Sr. Operations Manager

Amazon Inc.; Town of Cottage Grove (WI); On-site; USD 135,000 - 183,000; Full time

Job summary

Amazon.com Services LLC in Cottage Grove, WI seeks a Senior Operations Manager to lead a large-scale fulfillment operation. You will own budgetary performance, develop leaders, and drive Lean initiatives across inbound or outbound areas to exceed business goals.

Responsibilities include shaping safety, quality, and customer experience, collaborating with HR, Finance, Facilities, Safety, IT, and other leaders, and mentoring the next generation of Amazon leaders across the network.

Qualifications

• Bachelor's degree or equivalent required; 7+ years direct management in a manufacturing, production or distribution environment.
• Experience with performance metrics, process improvement and Lean techniques.
• Full staffing lifecycle experience: interviewing, hiring, performance management, promotions, termination.

Responsibilities

• Own the operation with accountability for budgetary performance, people development and operational excellence across inbound or outbound functions.
• Lead and develop leaders; coach and mentor a team of Operations and Area Managers.
• Drive continuous improvement via Lean initiatives, process innovations and quality programs.
• Deliver world-class customer experience by ensuring safety, quality and performance standards.
• Collaborate cross-functionally with HR, Finance, Facilities, Safety, IT and other leaders to secure resources and share best practices.
• Cultivate ideas from teams and translate them into actionable improvement plans.

Skills

Budget management

Lean / process improvement

People development

Operational excellence

Cross-functional collaboration

Performance metrics

Leadership

Education

Bachelor's degree

MBA preferred

Job description

Job ID: 10572036 | Amazon.com Services LLC

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers.

As a Senior Operations Manager at our MKE3 building in Cottage Grove, WI, you'll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world's most customer-obsessed supply chains.

Be part of something extraordinary from day one.

What You'll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world‑class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross‑functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site‑wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands‑On Leadership Role

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Work flexible hours as business demands, including overnight, weekends and holidays
• Bachelor's degree or equivalent
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WI, Cottage Grove - 135,000.00 - 182,700.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.