Sr. Operations Manager

Amazon; Kent (WA); On-site; USD 135,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Kent, WA is seeking a Senior Operations Manager to lead a large-scale fulfillment operation. You will own budgets, develop leaders, and drive Lean improvements across inbound or outbound functions, delivering safe, high-quality service to millions of customers.

You will manage a salaried workforce, require working overnight/weekends, and influence cross-functional teams to meet ambitious metrics while growing leaders for the network.

Qualifications

• Bachelor’s degree or equivalent in related field.
• 7+ years direct management experience in manufacturing, production or distribution.
• Willing to work non-standard hours, including overnights, weekends and holidays.
• Experience with performance metrics and Lean techniques.

Responsibilities

• Own the operation – budgetary performance, people development, and operational excellence across inbound or outbound.
• Lead and develop a team of Operations and Area Managers, setting expectations and accountability.
• Drive continuous improvement with Lean initiatives, process innovations, and quality programs.
• Deliver a world-class customer experience by ensuring safety, quality, and performance.
• Collaborate with HR, Finance, Facilities, Safety, IT and peers to secure resources and share best practices.

Skills

People leadership

Lean Six Sigma

Operational excellence

Cross-functional collaboration

Budget management

Education

Bachelor’s degree or equivalent

Job description

Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our BFI4 building in Kent, WA, you’ll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world’s most customer-obsessed supply chains. Be part of something extraordinary from day one.

Description

Help shape the future of fulfillment alongside passionate, talented people who are obsessed with delivering for customers. As a Senior Operations Manager at our BFI4 building in Kent, WA, you’ll be at the helm of a large-scale operation that delivers for millions of Amazon customers every day. This is your opportunity to lead, innovate, and make a measurable impact on one of the world’s most customer-obsessed supply chains. Be part of something extraordinary from day one.

What You’ll Do

• Own the operation – Take full accountability for budgetary performance, people development, and operational excellence across your functional area (Inbound or Outbound).
• Lead and develop leaders – Manage, coach, and mentor a team of Operations and Area Managers, setting clear expectations and holding them accountable while building the next generation of Amazon leaders.
• Drive continuous improvement – Champion Lean initiatives, process innovations, and quality programs that push your team and the FC to exceed business goals.
• Deliver a world-class customer experience – Ensure safety, quality, and performance standards are met or exceeded every single day.
• Collaborate cross-functionally – Partner with HR, Finance, Facilities, Safety, IT, and peer leaders to secure resources, share best practices, and drive site-wide success.
• Cultivate ideas – Source and nurture innovative ideas from your team, translating them into actionable improvement plans that raise the bar across the network.
• Share best practices – Take proactive steps to ensure best practices are shared across all departments, shifts, and the broader network.

Additional Job Elements to this Hands-On Leadership Role

• Lift and move totes up to 49 pounds each
• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking an average of 5 miles daily
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and holidays
• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Prior experience with performance metrics, process improvement and Lean techniques
• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination

Preferred Qualifications

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long‑term career development through assignments in multiple FCs across the nation
• Experience with a contingent workforce during peak seasons
• Bachelor’s degree in Engineering, Operations or related field. MBA preferred

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Kent - 135,000.00 - 182,700.00 USD annually

Company

Amazon.com Services LLC

Job ID: A3183032