Sr Operations Engineer (Veale Healthcare Transformation Institute)

UHHS_Ventures; Shaker Heights (OH); On-site; USD 120,000 - 150,000; Full time

Job summary

University Hospitals seeks a Sr Operations Engineer to drive healthcare transformation through VIP initiatives across UH System and Community Hospitals. You will coach cross-functional teams, analyze processes, and design metrics to quantify patient outcomes and financial benefits.

Role requires 5+ years in process redesign within healthcare, familiarity with Lean Six Sigma, and strong stakeholder communication skills.

Qualifications

• Bachelor's degree required; Master's preferred.
• 5+ years' experience in process redesign and ROI initiatives.
• 5+ years of healthcare experience preferred.
• Strong communication, leadership and problem-solving skills.
• Proficiency with Microsoft Office; knowledge of Minitab preferred.

Responsibilities

• Provide VIP support to UH System Executives and hospital VIP teams.
• Coach Operations Engineers, Analysts and Interns.
• Analyze current processes and identify PI opportunities.
• Develop metrics to validate initiative success (safety, quality, satisfaction, financial).
• Coordinate financial benefit measurements with Finance and facility leads.
• Ensure timely reporting of results to executive forums.
• Identify risks and manage change controls for initiatives.
• Plan and execute Kaizen events and continuous improvement projects.

Skills

VIP process improvement

Lean Six Sigma

Change management

Project management

Data analysis

Stakeholder management

Communication skills

Education

Bachelor's Degree

Master's Degree

Tools

Microsoft Office

Minitab

Visio

Job description

Job Description - Sr Operations Engineer (Veale Healthcare Transformation Institute) (260009Y8)

Sr Operations Engineer (Veale Healthcare Transformation Institute) - ( 260009Y8 )

A Brief Overview

This role directly serves as both a strategic advisor responsible for facilitating on behalf of UH System Executive Leadership, with UH system-level Value Improvement Program (VIP) initiative leaders in defining scope, design, implementation, control and validation of initiative outcomes results to target for multiple VIP Process Improvement (PI) initiative patient safety, quality outcomes, patient satisfaction and financial benefits.

What You Will Do

• The role also includes providing the same VIP support service to their assigned multiple Community Hospital facilities and serves as a coach and mentor to Operations Engineers. The Senior Operations Engineer either directly assists or coordinates appropriate Operational Effectiveness resources to assist UH System level and Community Hospital VIP teams with:
  • Documentation and analysis of complex current state processes, working with diverse interdisciplinary teams composed of 15 – 30 cross-functional subject matter experts across the UH System
  • Evaluate “Best Practice” benchmarks and best practice model examples, recommending strategic implementation at Community Hospitals and/or across UH
  • Analyzing data to measure current UH process performance to best practices to identify, quantify and prioritize PI opportunities and efforts
  • Evaluate waste versus value-added activities based on Voice of the Customer (VOC) service needs and expectations
  • Strategic design and development of metrics that measure newly implemented processes to evaluate and validate initiative success to include patient safety, quality outcomes, patient satisfaction and financial benefit
  • Advice and guidance for VIP teams in creating measures of financial benefit and coordinating dollar value validation process with UH Corporate Finance, and facility Finance Managers to determine benefit outcomes versus targets
  • Ensure that VIP initiative and finance leads report financial results within prescribed deadlines
  • Identify and communicate risks associated with implementation of assigned strategic VIP initiatives
• Manages, builds and maintains customers relationships at all levels of the UH organization including UH System Executives, Directors and Managers, and at all leadership levels at both Cleveland Medical Center and all Community Hospitals.
• Coaches and mentors Operations Engineers, Operations Analysts and Interns in performance of their respective responsibilities
• Maintains updated knowledge of and uses different project management methodologies, tools, and approaches including Lean and Six Sigma Principles.
• Subject Matter Expert (SME) and advocate for Lean Six Sigma principles throughout the organization.
• In partnership with VIP initiative leaders and key stakeholders, manage and monitor change controls associated with strategic process improvement initiatives.
• Maintains expertise in project disciplines (e.g., DMAIC, Lean, A3, Kaizen, Six Sigma, TOPS and PDCA) process workflow planning, redesign, proof of concept testing and full implementation of effective PI designs.
• This position will share responsibility for planning, preparing for and assisting in the execution of Continuous Improvement Kaizen Events and projects strategically targeted towards rapidly improving specific areas of the hospital's performance.
• Assists VIP initiative leads with preparation of written and oral presentations, in partnership with key project stakeholders, to provide overview of project status, issues, risks and results for delivery to Executive forums (VIP Executive Steering Committee, Operations Group and Community Hospital Presidents).
• Provides strategic advisory services to Operational Effectiveness team VIP initiative teams, and facility leadership.
• Deliver significant and quantifiable VIP process improvement and achieve targeted financial benefit across the organization on assigned initiatives through supporting the efforts of System level and Community Hospital VIP initiative teams.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Education

• Bachelor's Degree (Required) and
• Master's Degree (Preferred)

Work Experience

• 5+ years progressive experience with process redesign, system implementation, return on investment, and organizational change initiatives. (Required) and
• 5+ years of experience working in healthcare environment (Preferred)

Knowledge, Skills, & Abilities

• High standards of integrity, strong personal work ethic, creative problem solving skills, and flexible work approach. (Required proficiency)
• Exceptional client service, communication, presentation and relationship building skills. (Required proficiency)
• Ability to function independently and as a team player in a fast-paced environment. (Required proficiency)
• Must have strong written and verbal communication skills. (Required proficiency)
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio). (Required proficiency)
• Minitab statistical software capability. (Preferred proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely up to 20 lbs
• Carrying Rarely up to 20 lbs
• Pushing Rarely up to 20 lbs
• Pulling Rarely up to 20 lbs
• Climbing Rarely up to 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%