Sr. Operations Engineer (Starlink Growth)

United States Digital Space LLC; Redmond (WA); On-site; USD 130,000 - 180,000; Full time

Benefits offered by this job

Stock options

Long-term incentives

Discretionary bonuses

Employee Stock Purchase Plan

Medical, vision, dental coverage

401(k) retirement plan

Paid parental leave

Paid vacation and holidays

Job summary

United States Digital Space LLC is seeking a Sr. Operations Engineer (Starlink Growth) to own end-to-end initiatives that improve customer experience, retention, and profitability.

You will lead cross-functional projects, build scalable analytics, and translate data into strategic actions. You will analyze end-user metrics, develop global retention strategies, and collaborate with Engineering, Product, Finance, and Support to ensure data integrity and KPI alignment.

Qualifications

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field.
• 5+ years of experience in operations, growth, analytics, product management, consulting, or similar high-impact role.
• 3+ years of experience in Python or SQL.

Responsibilities

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution.
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale.
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings.
• Build, deploy, and maintain predictive models and analytical frameworks that surface retention risks and opportunities.
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics.
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities.
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities.
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices.

Skills

Python

SQL

Data analytics

Cross-functional

Education

Bachelor's degree in STEM

Advanced degree preferred

Tools

PowerBI

Looker

Tableau

R

Job description

the company was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today the company is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SR. OPERATIONS ENGINEER (STARLINK GROWTH)

As a Sr. Operations Engineer, you will own high-impact initiatives from end to end. You will identify complex problems, build scalable solutions, influence cross-functional leadership, and translate data into strategic decisions that directly affect Starlink’s growth trajectory and profitability.

RESPONSIBILITIES

• Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution
• Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale
• Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings
• Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities
• Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics
• Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities
• Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities
• Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or STEM field
• 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role
• 3+ years of experience in Python or SQL

PREFERRED SKILLS AND EXPERIENCE

• Advanced degree or dual background strongly preferred (engineering + business/economics)
• Demonstrated experience building scalable analytical tools and models
• Proven ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance
• Demonstrated success leading complex, cross-functional initiatives and influencing executive decision‑making
• Advanced analytical and modeling skills (Python, SQL, R, PowerBI, Looker, Tableau, or equivalent)
• Exceptional communication skills with a track record of presenting to and influencing senior leaders
• Extreme ownership, bias for action, and a history of building automated solutions that scale
• Strong interpersonal skills with experience mentoring analysts or leading small project teams
• Ability to operate effectively both independently and as a leader within a highly cross‑functional team

ADDITIONAL REQUIREMENTS

• Must be available to work extended hours and weekends as needed
• Willingness to travel to customer sites, other the company locations, and events as required

COMPENSATION AND BENEFITS

Pay range: Operations Engineer/Level III: $130,000.00 - $180,000.00 per year.

Your actual level and base salary will be determined on a case‑by‑case basis and may vary based on the following considerations: job‑related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at the company. You may also be eligible for long‑term incentives, in the form of company stock or long‑term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long‑term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.

ITAR REQUIREMENTS

• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee