Sr Operations Analyst - Capital Markets

CIBC US; Chicago (IL); Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) plan

Job summary

CIBC US, Chicago-based, seeks an Sr Operations Analyst - Capital Markets to support FX, confirmations, settlements, reconciliations, and controls. You will review data for accuracy and improve processes while maintaining high client service levels.

The role involves collaborating with traders and operations teams in a hybrid work setup. The position requires strong analytical skills, experience in capital markets operations, and the ability to navigate multiple systems and regulatory changes.

Qualifications

• Experience in foreign exchange, trade confirmations, settlements, reconciliations, and related operational controls.
• Strong technical and systems knowledge to review and analyze data and ensure transactional accuracy.
• Ability to thrive in a fast-paced, deadline-driven environment with attention to detail.

Responsibilities

• Collaborate with traders, banking officers, clients, and internal partners to ensure timely and accurate processing of FX and trade activities.
• Identify and escalate issues impacting transactions, timelines, or client experience to maintain service quality.
• Support regulatory changes, system upgrades, and process improvements to enhance operational readiness.

Skills

Banking

Communication

Critical Thinking

Data Reporting

Decision Making

Metrics Analysis

Prioritization

Process Improvements

Reporting and Analysis

Job description

What You’ll Be Doing

The Sr Operations Analyst - Capital Markets supports Capital Markets operations with a focus on foreign exchange transactions, trade confirmations, settlements, reconciliations, and related operational controls. This role requires strong technical and systems knowledge to review and analyze data, ensure transactional accuracy, and maintain a high standard of client service. In addition, the role supports the day-to-day efficiency of the unit, identifies opportunities to streamline existing processes, and contributes to key initiatives related to regulatory change, system enhancements, and operational readiness. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Collaborative & Strong Communicator – Work closely with traders, banking officers, clients, and internal operational partners to support timely and accurate processing of foreign exchange and trade-related activities. Communicate clearly and professionally to resolve issues, confirm trade details, and maintain strong working relationships.
• Client-Focused – Support a high standard of service for both internal and external clients by identifying and escalating issues that may impact transactions, timelines, or the overall client experience. Build trusted relationships through responsiveness, professionalism, and sound judgment.
• Operations & Risk Mindset – Operate effectively in a high-risk, detail-sensitive environment where accuracy is critical, particularly when handling activities involving client and bank funds. Ensure transactions are processed in accordance with established controls, procedures, and timelines.
• Systems Savvy – Navigate multiple systems confidently and adapt quickly to new tools and platforms. Experience working across banking or financial systems and supporting system upgrades, user testing, or process validation is strongly preferred.
• Capital Markets Knowledge – Bring experience in banking, financial services, trade operations, foreign exchange, or Capital Markets operations. Support activities related to foreign currency movements, trade confirmations, settlements, reconciliations, and, where applicable, derivative products such as interest rate swaps.
• Multi-Tasker – Manage competing priorities in a fast-paced, evolving environment. Use strong judgment to determine urgency, sequence work effectively, and respond to changing business needs.
• Detail Oriented – Review, validate, and reconcile transaction activity to ensure accuracy and completeness. Investigate discrepancies, confirm expected cash movements, and help ensure settlement obligations are met across multiple foreign currency accounts.
• Change & Improvement Focused – Contribute to process improvements and support initiatives tied to regulatory updates, system changes, and operational enhancements. Help the team prepare for change while maintaining business continuity.

Who You Are

• You engage with your heart and mind. You care about people, value strong working relationships, and understand the importance of collaboration across teams and functions. You understand that success is in the details. You notice what others may miss, think critically, and apply strong attention to detail in a risk-sensitive environment. You’re driven by collective success. You work well with others, share ownership of outcomes, and understand how strong teamwork improves operational performance and client experience. You embrace and champion change. You are comfortable working through evolving processes, system upgrades, and regulatory changes, and you remain flexible in a dynamic environment. You put our clients first. You approach each interaction with professionalism, urgency, and a commitment to delivering accurate, timely support.
• Values matter to you. You bring your authentic self to work and live our values of trust, teamwork, and accountability. You bring relevant experience and judgment. You have experience in transaction processing, settlements, reconciliations, and operational controls, and you are able to prioritize effectively in a fast-paced, deadline-driven environment. Exposure to foreign currency activity is strongly preferred, and prior leadership or supervisory experience is an asset.

California residents — your privacy rights regarding your actual or prospective employment

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $80,000 - $95,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidaysand 401(k), in addition to other special perks reserved for our team members. This position does not offer visa sponsorship.

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail] You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-Chicago, 70 W Madison St Fl 9

Employment Type

Regular

Weekly Hours

40

Skills

• Banking
• Communication
• Critical Thinking
• Data Reporting
• Decision Making
• Metrics Analysis
• Prioritization
• Process Improvements
• Reporting and Analysis

About CIBC

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.