Sr. Office Assistant

Michigan Technological University; Houghton (MI); On-site; USD 23,000 - 28,000; Full time

Job summary

Michigan Technological University is seeking an HR Customer Support representative to provide essential administrative support across HR functions. You will greet clients, process forms, and assist with benefits, payroll, and employment verification.

The role requires strong communication, teamwork, and the ability to handle multiple tasks with accuracy in a university environment on the Lakeshore Center in Houghton, MI.

Qualifications

• High school diploma or an equivalent combination of education and experience.

Responsibilities

• Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
• Greet and assist customers in a friendly, courteous manner.
• Receive, process and maintain forms related to Human Resources.
• Independently research and resolve problems associated with Human Resources.
• Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification.
• Maintain and update permanent, confidential Employee files.
• Data enter and maintain employee records in Banner.
• Complete internal and/or vendor audits.
• Run Banner reports related to employee benefits and employment.
• Assist in the biweekly data entry for multiple processes.
• Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas.
• Process Visitor Access forms and Create M-numbers and User ID's in Banner.

Skills

Interpersonal skills

Customer service

Communication skills

Teamwork

Written/oral communication

Education

High school diploma

Tools

Banner

Microsoft Word

Microsoft Excel

Job description

Job No: 26192

Department: Human Resources

Work Type: Union

Location: Lakeshore Center (Houghton, MI)

Full Time / Part Time: Full Time

Categories: Administrative/Business/Professional, Human Resources

Applications Close:

Michigan Technological University is an R1 technological research university founded in 1885 in Houghton. Our rural campus is situated just miles from Lake Superior in Michigan's scenic Upper Peninsula and is home to nearly 7,500 students from more than 60 countries around the world. Consistently ranked among the best universities in the country for return on investment, Michigan’s flagship technological university offers more than 185 undergraduate and graduate degree programs. Research focus areas include defense, health, energy, automotive, environment, and aerospace.

The area’s waters, forests, and snowfall support year-round recreation, including skiing, snowboarding, hiking, biking, and paddling. The University is an integral part of the region, supported by a friendly and welcoming community that takes pride in being a true college town. We embrace our size, climate, sense of adventure, and originality.

Summary

Human Resources Customer Support at Michigan Technological University performs a wide range of administrative support related tasks that contribute to the overall smooth operations of diverse HR functions while remaining flexible, proactive, resourceful, and professional. This department positively represents the University by providing outstanding customer service when responding to the needs of campus clients and external contacts.

Responsibilities and Essential Duties

• Provide administrative support for daily HR functions including answering phones and directing non-routine questions; receive and route mail; manage email accounts and request tracking system; compose routine correspondence; draft replies to non-routine inquiries.
• Greet and assist customers in a friendly, courteous manner.
• Receive, process and maintain forms related to Human Resources.
• Independently research and resolve problems associated with Human Resources.
• Build and maintain packets for New Husky Orientation including but not limited to benefits, payroll and/or employment eligibility verification.
• Maintain and update permanent, confidential Employee files.
• Data enter and maintain employee records in Banner.
• Complete internal and/or vendor audits.
• Run Banner reports related to employee benefits and employment.
• Assist in the biweekly data entry for multiple processes.
• Be knowledgeable about the organization and business of MTU Human Resources and act as a backup to support all areas.
• Process Visitor Access forms and Create M-numbers and User ID's in Banner.
• Review and track all Casual Seasonal Short-Term employment Paperwork.
• Receive and route all Bullard-Plawecki requests and assist with special projects, functions and events.
• Commit to learning about continuous improvement strategies and applying them to everyday work. Actively engage in University continuous improvement initiatives.
• Apply safety-related knowledge, skills, and practices to everyday work.
• Other duties as assigned.

Required Education, Certifications, Licensures

• • High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.

Required Experience

• • One year office/clerical experience.
• • One year of proven high-quality customer service experience.
• • One year experience using personal computers including Microsoft Word and Excel.

Desirable Education and/or Experience

• • Familiarity and experience with Banner.
• • Experience creating forms.
• • Experience working with people from multiple countries and cultures.

Required Knowledge, Skills, and/or Abilities

• • Excellent interpersonal, customer service and written/oral communication skills.
• • Demonstrated willingness and ability to learn and follow instructions.
• • Demonstrated ability to work effectively with frequent and multiple interruptions.
• • Demonstrated ability to simultaneously work on multiple projects.
• • Demonstrated knowledge of proper grammar, spelling, and punctuation.
• • Demonstrated excellent attendance record.
• • Demonstrated ability to be flexible and adapt to changing priorities.
• • Demonstrated ability to work as a member of a team and contribute to the overall smooth operation of an office.
• • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty, and staff.
• • Demonstrated commitment to contribute to a safe work environment.
• • Demonstrated ability to communicate effectively across cultural boundaries and work harmoniously with diverse groups of students, faculty and staff.

Desirable Knowledge, Skills, and/or Abilities

• • Familiarity and experience with Human Resources functional responsibilities.
• • Demonstrated success in, or potential future contributions to, working with persons with a wide variety of backgrounds and viewpoints.

Work Environment and/or Physical Demands

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.

Required Training and Other Conditions of Employment

• ● Employee Safety Overview
• ● Annual Data Security Training
• ● Anti-Harassment, Discrimination, Retaliation Training
• ● Annual Title IX Training

Additional training will be required by the department on a periodic basis.
Background Check: Offers of employment are contingent upon and not considered finalized until the required background check has been performed and the results received and assessed.

Full-Time Equivalent (FTE) % (1=100%)

1.0

FLSA Status

Non-Exempt

Appointment Term

12 months

Shift

1st Shift

Contractual. External candidates will receive the minimum amount ($17.76/hr).

Title of Position Supervisor

Human Resources Manager

Posting Type

Internal & External

Dependent on Funding

No

Advertised: 14 Oct 2026 Eastern Daylight Time

Applications Close:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you require any auxiliary aids, services, or accommodations during Michigan Tech’s hiring process please notify the Human Resources office at 906-487-2280 or [e-mail].

Other Conditions of Employment: Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need of an employer sponsorship) on or before the effective date of your appointment, and maintain eligibility without sponsorship throughout your appointment.

Michigan Technological University is an Equal Opportunity Educational Institution/Equal Opportunity Employer that provides equal opportunity for all, including protected veterans and individuals with disabilities.

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. Michigan Tech will provide a paper copy upon request; please contact the Michigan Tech Public Safety.

In compliance with the federal Drug-Free Schools and Communities Act (DFSCA) and its implementing regulations (34 CFR Part 86), Michigan Tech is committed to maintaining a drugfree campus environment and actively promoting the health and safety of its community. Find our notice that outlines the University's policies, legal sanctions, health risks, and available support resources related to the unlawful possession, use, and distribution of illicit drugs and alcohol.

Michigan Technological University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex and gender. Michigan Tech also prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. Reports of misconduct, questions regarding Title IX , and concerns about noncompliance should be directed to the Title IX Coordinator . For a complete copy of the policy or more information, please contact the Title IX Coordinator or the Assistant Secretary of Education within the Office of Civil Rights (OCR).