Sr. Network Unified Communication Engineer

Peraton; Buffalo (NY); Sur place; USD 86 000 - 138 000; Plein temps

Résumé du poste

Peraton seeks a Network Unified Communications Engineer to join RCC-E operations in Wiesbaden. You will design, deploy, and sustain Cisco UC infrastructure, ensuring high-availability for mission-critical voice services and seamless integration with Army cloud and tactical networks.

You will lead identity tasks in Cisco ISE, manage SIP trunking and gateways, and provide video collaboration support across MS Teams Rooms and Webex.

Qualifications

• Bachelor's degree or equivalent with 8+ years in network UC environments.
• Hands-on Cisco UC stack administration and integration with cloud and on-prem networks.
• Strong identity management and 802.1X network access control experience.
• Active DoD security clearance preferred.

Responsabilités

• Design, deploy, maintain, and secure Cisco UC infrastructure for RCC-E.
• Perform health checks, monitoring, and Tier-3 troubleshooting for CUCM/UCCX/UCE/Expressways.
• Configure SIP trunks, gateways, SRST, CUBE, and MS Teams/Google Cloud integration.
• Manage Cisco IOS Voice Gateways, firmware, and dial-plan optimization.
• Lead UC-related identity tasks in Cisco ISE and enforce 802.1X security.
• Provide video ops support for MS Teams Rooms and Webex, ensure VTC interoperability.
• Support VTC operations, scheduling, endpoint support, and secure calls.
• Implement DISA STIGs across UC and video assets; coordinate with Security team.
• Integrate collaboration with AD, PKI, cloud platforms, and DNS.
• Provide Tier-3 escalation and mentor team members; maintain SOPs and runbooks.

Connaissances

CUCM

UCCX

CER

Expressways

CUBEs

SIP

CUBE

Cisco ISE

802.1X

MS Teams Rooms

Webex

STIGs

Active Directory

Formation

Bachelor’s degree in Computer Science, Cybersecurity, or related field

Associate’s degree + 10+ years’ experience

HS diploma + 12+ years’ experience

Outils

Visio

Port/Cable maps

Description du poste

Responsibilities

Peraton is currently seeking an experienced Network Unified Collaboration (UC) Engineer to join our team in Wiesbaden, Germany.

Location: On-site, Wiesbaden, Germany

Role and Responsibilities:

• In this role, as the Network UC Engineer, you will be joining and working with the U.S. Army Europe Regional Cyber Center (RCC-E).

In this role, you will work with and be responsible for:

Cisco Unified Communication -

• Core Mission: Design, deploy, maintain, optimize, and secure the Cisco Unified Communications (UC) infrastructure footprint for the RCC-E.
• Service Sustainment: Perform daily health checks, proactive monitoring, and Tier-3 troubleshooting for the Cisco Collaboration Suite (CUCM, Unity, UCCX, CER, Expressways, CUBEs). Ensure 99.9% availability for mission-critical voice services across the AORs.
• Configure and maintain SIP trunks, H.323 gateways, SRST, CUBE, and MS Teams trunk configurations for integration with Army Azure cloud or tactical voice networks.
• Configure and maintain SIP trunks, H.323 gateways, SRST, CUBE, and Google Cloud Platform configurations for integration with DISA or tactical voice networks.
• Endpoint & Gateway Management: Manage and maintain Cisco IOS Voice Gateways (SIP/SRTP). Execute configuration updates, firmware patches, and dial-plan optimizations to ensure secure and reliable call routing.
• Identity & Access Integration: Serve as the functional lead for UC-related identity tasks within Cisco ISE. Maintain 802.1X port security for collaboration endpoints and troubleshoot authentication failures to ensure secure network access.
• Collaborative Video Ops: Provide operational support for multi-platform video environments including MS Teams Rooms (MTR) and Cisco Webex. Manage SBC connectivity for Direct Routing and ensure seamless interoperability between VTC hardware and software codecs.
• Support VTC operations including scheduling, endpoint support, and bridgingthrough tactical and RHN network for secure and nonsecure VTC calls.
• Security Compliance & STIGs: Implement and maintain DISA STIG compliance across all UC and Video assets. Collaborate with the Security team to remediate vulnerabilities and ensure the UC posture meets Army Top-Level Architecture (ATLA) standards.
• Integrate collaboration services with Active Directory, PKI/certificate authorities, Cloud platforms and DNS for secure authentication and service delivery.
• Provide Tier 3 escalation support and mentor other team members on UC technologies
• Cross-Functional Coordination: Act as the technical liaison between the UC team and the Network Automation Operations pillars. Provide technical input for Change Management boards and assist in the documentation of standard operating procedures (SOPs).
• Lifecycle Support: Manage the "Day-2" operations of the UC infrastructure, including user provisioning, certificate renewals, and capacity monitoring of SIP trunks and VTC bridges.

Documentation & Collaboration -

• Documentation & Change Management: Maintain up-to-date architecture diagrams, runbooks, and standard operating procedures; participate in formal change-control processes.

Qualifications

Minimum Requirements:

TESA Experience Requirements:

• Bachelor’s degree in Computer Science, Cybersecurity, or related field and 8+ years of relevant experience, or an Associate’s and 10+ years’ relevant experience, or HS and 12+ years’ relevant experience.

Certifications (8140 DCWF Code 441):

• DCWF: 441:
  • SecurityX /CASP+, CCNP Security, CCSP, GCIA, GCED, GCIH,
• And ONE of the following:
  • CCNP Collaboration, CCNP Routing and switching, CCNP Security, CCIE.

Hands-On Expertise:

• Unified Communications & Collaboration: Minimum of 5 years of experience administering the Cisco Collaboration stack, including CUCM, UCCX, Unity Connection, and Cisco Emergency Responder (CER). Must have a proven track record of maintaining Cisco Expressways, Voice Gateways (ISR/VG), Analog Gateways and Cisco Unified Border Elements (CUBEs).
• Identity & Network Access Control: Proficiency in Cisco ISE and 802.1X protocols. The candidate should be able to manage endpoint identity policies, troubleshoot authentication/authorization failures for UC devices, and ensure hardware is correctly profiled within the network access architecture.
• Network Foundation (L2/L3): Strong command of Campus Routing and Switching (Cisco Catalyst/Nexus). Candidate must be able to diagnose and resolve Layer 2 (VLANs, Spanning Tree, PoE) and Layer 3 (OSPF/BGP, QoS/DSCP markings) issues that impact real-time voice and video traffic.
• Video Integration: Experience supporting multi-vendor video solutions (MS Teams Rooms, Webex, Polycom) and ensuring interoperability between legacy VTC hardware and modern cloud-based collaboration platforms.
• Configuration Management & Documentation: Demonstrated experience maintaining accurate Network Topology Diagrams (Visio), Port/Cable maps, and System SOPs. Ability to manage configuration backups, version control, and formal change-management records to ensure audit readiness and disaster recovery.
• • Deep understanding of SIP, including message flows, call negotiation, early media, and troubleshooting methodologies.
  • Practical experience with major SBC platforms: Cisco CUBE, Ribbon, Audio codecs.
  • Understanding of network security principles, including ACLs, NAT, and IPS/IDS.
  • Understanding of Cisco ISE policies, 802.1X, RADIUS, TACACS+, TrustSec, Software-Defined Access.Familiarity with command-line interfaces (like TMSH), networking concepts and protocols, and security principles.

Soft Skills & Security Clearance requirements:

• Demonstrated analytical, troubleshooting, and communication experience and capabilities.
• Demonstrated ability to thrive in fast-paced, mission-critical settings.
• U.S. citizenship required.
• Active DoD Secret security clearance.

Peraton Overview

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.

Target Salary Range

$86,000 - $138,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.