Sr. Mortgage Advisor

CommunityAmerica Federal Credit Union; Kansas City (MO); On-site; USD 65,000 - 110,000; Full time

Job summary

CommunityAmerica Federal Credit Union is seeking a Sr. Mortgage Advisor to act as the residential mortgage expert across the branch network. You will guide members through the mortgage process, leveraging internal referrals and community outreach to generate leads and close loans.

The role focuses on serving walk-in traffic, educating staff on products and regulations, and exceeding production goals while maintaining compliance with RESPA and TRID requirements.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• 1–3 years of retail banking or mortgage experience preferred.
• NMLS registration required or obtainable.

Responsibilities

• Serve as the primary mortgage point of contact for assigned branches.
• Follow up on warm internal leads and cross-sell opportunities.
• Educate branch staff on mortgage products, promotions and qualification criteria.
• Attend local networking events and build a referral network.
• Conduct financial consultations evaluating credit, income, and DTI.
• Recommend appropriate mortgage products to meet members' needs.
• Maintain communication with borrowers and internal teams through loan lifecycle.
• Identify opportunities to expand borrower relationships with internal partners.
• Monitor real estate market and regulations to identify growth opportunities.

Skills

Mortgage product knowledge

CRM proficiency

Exceptional communication

Negotiation skills

Public speaking

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Mortgage LOS systems

Underwriting systems

CRM tools

Job description

Sr. Mortgage Advisor

ID: 3117

Type: Full-Time

Summary

The Sr. Mortgage Advisor serves as the dedicated residential mortgage expert within our credit union branch network. This role primarily focuses on servicing warm internal referrals and walk-in traffic generated by branch partners (Personal Bankers, Branch Managers, etc.), while also developing external relationships to generate external leads within the local community. The MLO guides members through the entire mortgage financing process, aligning credit union lending products with each member's long-term financial goals.

Duties & Responsibilities

• Serve as the primary mortgage point of contact for assigned credit union branches, partnering daily with branch staff to identify members with home financing needs.
• Promptly follow up on, track, and convert warm internal leads and cross-sell opportunities generated by branch personnel.
• Educate branch staff regularly on credit union mortgage products, promotions, and qualification criteria to optimize internal referral pipelines.
• Attend local networking events, open houses, and community functions to build an independent referral network and drive external loan volume.
• Conduct thorough financial consultations with members to analyze credit profiles, income, debt-to-income (DTI) ratios, and asset documentation.
• Recommend appropriate credit union mortgage loan products to enable borrowers to make an informed decision tailored to meet their specific needs.
• Maintain clear, consistent communication with borrowers, branch partners, real estate agents, and internal processing/underwriting teams throughout the loan lifecycle.
• Ensure a seamless member experience by managing expectations and resolving issues proactively from pre-approval to closing.
• Identify opportunities to expand borrower relationships by proactively referring them to appropriate internal branch partners for financial services (e.g. retail banking, investments, or insurance).
• Monitor local real estate market conditions, competitor offerings, and economic trends to identify growth opportunities.
• Maintain thorough knowledge of federal, state, and institutional lending regulations, including RESPA, TRID, and fair lending laws.
• Achieve or exceed monthly and annual production goals established for origination volume, pull through ratios, and member satisfaction scores.
• Perform all other duties as assigned.

Requirements

Education and Experience Requirements

• High school degree or equivalent. Bachelor's degree preferred.
• One (1) - Three (3) years of Retail Banking or Mortgage experience preferred.

Required Knowledge, Skills and Abilities

• Exceptional communication, public speaking, negotiation, and interpersonal skills.
• Proficiency in utilizing Mortgage Loan Origination Systems, automated underwriting systems, and Customer Relationship Management (CRM) tools.
• Knowledge of regulations governing real estate, including Regulations B, C, X, Z, and the Fair Housing Act and Fair Credit Reporting Act.
• Ability to maintain a high level of confidentiality.
• Must be able to be bonded.
• Must have or be able to obtain NMLS registration.