Sr Mobile Expert, Bilingual

T-Mobile; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading telecommunications company is seeking a Sr Mobile Expert, Bilingual in Los Angeles to enhance customer experiences through exemplary service and retail expertise. You will be trained to utilize new systems and tools to resolve customer needs. The ideal candidate will have strong customer service skills, retail experience, and a passion for teamwork, with opportunities for professional growth and competitive compensation.

Benefits

Competitive base salary

401(k)

Medical, dental, and vision insurance

Paid parental and family leave

Tuition assistance

Qualifications

• Strong customer service skills to deliver a world class shopping experience.
• Retail experience in a high volume environment.
• Consistent accuracy with basic math and proficient use of a calculator.

Responsibilities

• Sells appropriate products and services based on customer needs.
• Resolves customer pain points in one interaction.
• Completes ongoing training to keep current.

Skills

Customer Service skills

Retail experience

Detailed Organization

Problem-solving skills

Strong communication

Education

High School Diploma/GED

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Sr Mobile Expert, Bilingual are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise. Our company-owned Experience stores will be a destination for attracting new customers as well as providing the highest level of service to our existing customers. Sr Mobile Expert, Bilingual will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.

This store uniquely brings Team of Experts to life, where Experts and Leaders are working directly with peers in Customer Service and Engineering to create a one-stop to resolution for solving customer pain points. Sr Mobile Expert, Bilingual will receive one of a kind curated training and curriculum designed to enhance their expertise as well as provide ongoing development, resulting in an environment where they can best perform and grow.

With a team-based culture that rewards and recognizes contribution to experience as well as store results, Sr Mobile Expert, Bilingual will be uniquely set up for success to deliver the BEST sales and service experiences in a customer's lifetime.

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• Retail: 12+ mos. Neighborhood Mobile Expert Preferred
• Care: Elite Expert, Account Care Preferred
• Care: Elite Expert, Technical Care Preferred

Knowledge, Skills and Abilities

• Customer Service Strong Customer Service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
• Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
• Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
• Success in resolving sales and customer service pain points. (Preferred)
• Consistently performs above company average in sales metrics. (Preferred)
• Demonstrated system and tool knowledge with the ability and aptitude to learn new skills. (Preferred)
• Strong problem-solving skills and ability to handle customer escalations with a calm and professional demeanor. (Preferred)
• Demonstrated ability to work in a fast-paced environment and handle multiple priorities simultaneously. (Preferred)
• Passionate about people, teams, and our Un-carrier values. (Preferred)
• Pass certification and quarterly re-certification process. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Hourly Base Pay: $29.50 Annualized Incentive Target: $7,200

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500.