Sr Mission Communication Spec (Data)

Nevada National Security Sites; Las Vegas (NV); On-site; USD 95,139 - 142,708; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Pension and 401(k) plans

Paid time off and holidays

Tuition assistance and reimbursement

Job summary

Nevada National Security Site is seeking a qualified technical support professional for mission response infrastructure at the Remote Sensing Laboratory in Las Vegas, Nevada. The ideal candidate will have a bachelor’s degree in a computer-related field and at least 5 years of relevant experience.

This position includes responsibilities such as troubleshooting system issues, monitoring server environments, and ensuring compliance with security protocols. Benefits include competitive salary and comprehensive medical plans.

Qualifications

• Minimum of 5 years of related experience.
• Working knowledge of data entry and IT service management systems.
• Valid driver’s license required.

Responsibilities

• Develop system architecture based on requirements.
• Troubleshoot hardware and software issues.
• Monitor server environments for performance and reliability.
• Administer user accounts and permissions.

Skills

Technical principles and practices

Microsoft Windows environment

Excellent communication skills

Data entry

Education

Bachelor’s degree in a computer-related field

Tools

Computerized maintenance management systems

Microsoft Office

Job description

Job Summary

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA). This role provides technical support for mission response infrastructure and is located at the Remote Sensing Laboratory, Nellis (RSLN) on Nellis Air Force Base in Las Vegas, Nevada.

Responsibilities

• Develop and design system architecture based on requirements, scalability, reliability, and performance.
• Troubleshoot the building, installation, configuration, operation, documentation, and maintenance of mission response infrastructure equipment, software, hardware, video teleconference (VTC), audio‑visual and next‑generation communications kits.
• Implement the plan and design of infrastructure components such as servers, storage, networking, applications, and services required to support systems.
• Provide technical support to end‑users by troubleshooting hardware and software issues, resolving technical problems, and assisting with system configurations and installations.
• Monitor server environments, including physical and virtual servers, to ensure availability, reliability, and performance.
• Implement backup and recovery solutions to protect data integrity and ensure business continuity.
• Administer user accounts, groups, and permissions.
• Maintain the integrity and availability of Directory Services for identity and access management.
• Perform data entry (Footprints, WASP, SolarWinds, etc.), phones, customer requests, and ticketing workflow in the ECN Network Operations Center (NOC).
• Interface with vendors and customers as required.
• Participate in the Deployment Authorization Program (DAP) for emergency response and temporary duty location (TDY) for non‑emergency response travel.
• Support National Emergency Response group’s emergency response drills, exercises and real‑world events through on‑call availability and travel via commercial and military aircraft when required, and provide reachback to the Home Team.
• Familiar with current satellite, voice, video teleconference, data communications, and/or cybersecurity policies and practices.
• Travel as part of an installation or restoration team when directed.
• Perform other duties assigned by management.

Qualifications

• Bachelor’s degree in a computer‑related field or equivalent training and experience and at least 5 years of related experience.
• Knowledge of technical principles, theories, standards, practices and procedures.
• Working knowledge of Microsoft Windows environment and Microsoft Office desired.
• Experience in communications, business, project management or related discipline.
• Working knowledge of data entry, computerized maintenance management systems, call center or network operation center, or IT service management systems.
• Excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling and punctuation.
• Valid driver’s license.
• Location: Remote Sensing Laboratory, Nellis (RSLN) on Nellis Air Force Base, Las Vegas, Nevada.
• Work schedule will be either 4/10s, 9/80, or 5/8s (management discretion). Must be willing to perform on‑call duty and ensure availability to work non‑standard hours.
• Personnel may be requested to work in excess of 40 hours per week due to projects, activities, and emergencies; critical operational demands may occasionally require off‑shift work.
• Pre‑placement physical examination, including a drug screen, is required. MSTS maintains a substance‑abuse policy that includes random drug testing.

Security Clearance

This position will be cleared to Department of Energy Q‑level security clearance. Applicants must be U.S. citizens, at least 18 years old, and able to obtain and maintain the clearance. The clearance process includes background review of personal references, credit, law‑enforcement records, and employment/education verifications. Additional screening may include a counterintelligence‑scope polygraph examination.

Salary and Benefits

Annual salary range: $95,139.20 to $142,708.80. Starting salary will be determined by position market value, candidate education and experience, and internal equity. Benefits include medical, dental, and vision, pension and 401(k) plans, paid time off, 96 hours of paid holidays, relocation assistance (if located more than 75 miles from work location), tuition assistance and reimbursement, and more.

Equal Opportunity Statement

MSTS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug‑free workplace.