Sr. Mgr., Regulations & HOPE Programs

Student Finance Commission, Georgia; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

The Sr. Mgr., Regulations & HOPE Programs at the Student Finance Commission in Georgia will lead regulatory information, manage HOPE and Zell Miller scholarship eligibility determinations, and support GAfutures modules and related systems.

The role involves staff supervision, training, and ensuring quality in processes across multiple programs. Responsibilities include directing Dual Enrollment operations, overseeing system enhancements, and presenting trainings.

Qualifications

• Bachelor’s degree plus four years of experience related to academic evaluations or financial aid eligibility and two years of supervisory experience.
• Supervisory experience in a managerial capacity is required.
• Proficiency with Windows OS and MS Office (Word, Excel, PowerPoint) is required.

Responsibilities

• Manage regulatory information for internal and external customers.
• Oversee HOPE and Zell Miller scholarship eligibility determinations.
• Administer CHES and High School Transcript systems and related modules.
• Provide training and day-to-day customer support for GAfutures and related processes.
• Train staff and supervise unit activities; ensure quality and procedures.

Skills

Supervisory experience

Customer service

Education

Bachelor's degree in business or related field

Tools

Microsoft Windows OS

Microsoft Office Suite

Job description

Explore a World of Opportunity with the State of Georgia! We are the force that drives Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career! Job Title: Sr. Mgr., Regulations & HOPE Programs Agency: Student Finance Commission Job Requisition ID: JR0000006590 Shift: Any (United States of America) Compensation Details:

Job Description:

JOB SUMMARY

The Sr. Mgr., Regulations & HOPE Programs will manage program regulatory information. Manage determinations for the state HOPE, Zell Miller and Dual Enrollment programs. Provide external customers (students, high schools, and institutions) assistance with the academic eligibility for the scholarship and grant programs through various communications and GAfutures. Manage the College HOPE Eligibility Calculation Service (CHECS) and High School Transcript systems. Provide users with day-to-day support for the web-based application processes and procedures and manage users’ access. Manage system enhancements and assist with quality assurance processes and testing of the GAfutures modules and GSFC internal systems. Review program regulations. Develop and provide appropriate training, professional customer assistance, and troubleshoot eligibility issues. Supervise and train unit staff and activities and make decisions within the authority delegated. Establish unit goals and objectives, monitor workflow, and perform quality reviews. Some in state travel and occasional public speaking is required in the form of providing trainings and workshops.

JOB RESPONSIBILITIES

• Manage the regulatory information provided to internal and external customers.
• Manage the HOPE and Zell Miller Scholarship and Grant program eligibility determinations.
• Manage the High School Transcript and College HOPE Eligibility Calculation Services system operations and requirements.
• Oversee the Dual Enrollment program application, communications and operations.
• Manage and direct activities for Gafutures modules, HOPE and Zell Miller Scholarship and Grant eligibility, and other scholarship and grant program eligibility and operations.
• Provide customer service with eligibility of scholarship and grant programs.
• Conduct testing of database records and program metrics utilizing technology skills and an understanding of the state program requirements.
• Prepare research and reports to assist with the improvement of procedures and best practices.
• Maintain and update project plans, documentation, and outcomes.
• Establish and maintain procedures and quality assurance for the unit and staff.
• Train staff to ensure a proper level of expertise and customer satisfaction.
• Supervise unit staff and activities and make decisions within the authority delegated.
• Provide a high level of customer service in responses to student inquiries by email, phone and website.
• Resolve escalations from students or schools and institutions.
• Provide a high level of customer service in responses to postsecondary institution and high school inquiries.
• Provide training presentations/ trainings for small and large groups.
• Preform other duties as assigned to meet business needs.

MINIMUM QUALIFICATIONS

The following standards express the minimum background of education and experience as evidence of an applicant’s ability to qualify for this specific job description. Any combination of education and experience, if evaluated as equivalent, may qualify an applicant for this position. Bachelor’s degree in business or related field from an accredited college or university AND four years of experience related to academic evaluations and/or financial aid academic eligibility AND two years managing professional level staff. Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis. Supervisory experience. Intermediate level experience working with Microsoft Windows Operating systems, Microsoft Office Suite including Word, Excel and PowerPoint required.

Minimum Qualifications: Bachelor's degree in operations management, business administration, or a related field which includes four (4) years in a managerial or supervisory role; or eight (8) years of related professional experience which includes four (4) years in a managerial or supervisory role; or four (4) years of experience required at the lower level Mgr 2, Business Ops (GSM011) or position equivalent.--Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

PREFERRED QUALIFICATIONS

• Prior work experience as a financial aid administrator, registrar or student records with experience working with the scholarship and grant programs, standard high school and postsecondary transcripts and regulatory procedures is desired.
• Experience with or knowledge of the College HOPE Eligibility Calculation Service (CHECS) Supervisory experience of at least 4 staff members.
• The ideal candidate will have some technical experience or knowledge with processing high school and/or postsecondary HOPE GPA calculations.

Equal Employment Opportunity: The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.