Sr. Mgr, Quality Programs

Lam Research; Tualatin (OR); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Lam Research is seeking a Program Manager to own key quality programs and lead the 8D improvement process across global sites. You’ll collaborate with cross-functional teams in engineering, manufacturing, and supply chain to resolve nonconformances and drive customer satisfaction.

You’ll apply structured problem solving (8D, DMAIC, PDCA) and Lean Six Sigma, coach record owners, and analyze data to reduce cycle times and improve audits.

Qualifications

• 15 years of related experience with a bachelor’s degree, 12 years of experience with a master’s degree or 8 years of experience with a Ph.D.
• Experience as a Project/Program Manager with escalating responsibilities.
• Demonstrated ability in advanced structured problem-solving methodologies (8D, DMAIC, PDCA), Lean Six Sigma, and other established quality tools.
• Knowledge and application of change management methodologies across a global organization.

Responsibilities

• Optimize the design, deployment, execution, and measurement of Lam’s Key Quality Programs.
• Ensure successful resolution of nonconformances to positively impact Lam’s customers.
• Proactively use nonconformance data analysis to improve manufacturing practices and supplier part quality and decrease Cost of Poor Quality.
• Influence and enhance Lam's Quality culture by advocating for strong problem-solving skills across the organization.
• Perform assessments and audits of in-flight 8D records and improve outcomes via coaching or mentoring record owners toward successful resolution, including recurrence prevention across global sites.
• Perform data analysis to understand root causes of cycle time completion delays and below-target audit scores; collaborate with stakeholders for developing solutions.

Skills

Project management

Program management

Problem solving

Lean Six Sigma

DMAIC/PDCA

8D/PDCA

Change management

Data analysis

Cross-functional leadership

Quality tools

Education

Bachelor in STEM

Master's degree

PhD

Tools

Quality tools

Data analytics tools

AI applications

Job description

The group you’ll be a part of

Lam’s Global Quality Team, and a key contributor to achieving Lam’s Quality Vision via successful execution of cross functional Quality programs.

The impact you’ll make

As a Program Manager at Lam, you’re not just overseeing projects, you’re owning the key critical quality programs. You will also be responsible for leading and expanding the 8D program at Lam. 8D is Lam’s primary mechanism for resolving nonconformances identified in products and services. You’ll combine your problem-solving expertise and semiconductor technical knowledge to further Lam’s vision and goals for sustainable problem solutions and customer satisfaction.

What You’ll Do

• Optimize the design, deployment, execution, and measurement of Lam’s Key Quality Programs.
• Ensure successful resolution of nonconformances to positively impact Lam’s customers.
• Proactively use nonconformance data analysis to improve manufacturing practices and supplier part quality and decrease Cost of Poor Quality.
• Influence and enhance Lam's Quality culture by advocating for strong problem-solving skills across the organization.
• Perform assessments and audits of in-flight 8D records and improve outcomes via coaching or mentoring record owners toward successful resolution, including recurrence prevention across global sites.
• Perform data analysis to understand root causes of cycle time completion delays and below-target audit scores; collaborate with stakeholders for developing solutions.

Who We’re Looking For

• 15 years of related experience with a bachelor’s degree, 12 years of experience with a master’s degree or 8 years of experience with a Ph.D.
• BA/BS degree in a STEM field and/or Quality Management.
• Experience as a Project/Program Manager with escalating responsibilities.
• Demonstrated ability in advanced structured problem-solving methodologies (8D, DMAIC, PDCA), Lean Six Sigma, and other established quality tools.
• Experience in successfully leading others in structured problem-solving methodologies and the use of quality tools to solve complex problems.
• Knowledge and application of change management methodologies across a global organization is required.

Preferred Qualifications

• Knowledge of and experience working with semiconductor device properties, product development, and manufacturing processes is highly desired.
• Experience in Quality Management, Product Development/Engineering, Manufacturing, or Customer Service is a plus.
• ISO 9001:2015 auditing and/or participation is a plus.
• Ability to demonstrate forward-thinking through the integration of data analytics and AI applications is highly preferred.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.