Sr Mgr, Operational Excellence, Amazon Now

Amazon; Nashville (TN); On-site; USD 141,000 - 191,000; Full time

Job summary

Amazon Now is seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for the QC network in Nashville. You will lead a data-driven team to set quality standards, define metrics, and drive performance across the last-mile and supply chain.

You'll partner with Tech, Product, and Operations to build real-time dashboards, root-cause frameworks, and scalable processes that translate VOC data into action and align cross-functional stakeholders.

Qualifications

• 10+ years of experience in business, operations, supply chain, learning, or a related field.
• 8+ years owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience building measures and metrics and developing reporting solutions.
• Experience managing competing priorities and using metrics to drive business decisions.
• 5+ years of managing and developing teams.
• Experience owning and driving large-scale cross-functional programs.

Responsibilities

• Set the delivery quality bar across the QC supply chain and own outcomes.
• Build and lead a high-performing team of operational excellence, analytics, and data professionals.
• Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution.
• Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale.
• Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance.
• Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs.
• Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile.
• Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms.
• Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network.
• Shape quality and metric standards for new site launches and network expansion — ensuring readiness before Day 1.

Skills

Leadership

Data analysis

Cross-functional collaboration

Metrics & reporting

Program management

Education

MBA or Master's in SCM/Operations/Engineering/Analytics

Tools

BI platforms

Supply chain analytics tools

Job description

Description

We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes — DEA, DNR, concessions, and VOC — and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1.

This is a high-visibility role that demands executive presence, quantitative depth, and a bias for resolution over reporting. The right candidate works fluidly across Tech, Product, Program, and Operations, thrives in fast-moving environments, and turns ambiguity into structure. They will build and lead a team that leads with data — analyzing trends, building metrics, and driving performance outcomes across the network.

Key job responsibilities

Set the delivery quality bar across the QC supply chain and drive accountability to it — own outcomes, not just analysis

Build, develop, and lead a high-performing team of operational excellence, supply chain analytics, and data professionals

Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution

Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale

Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance

Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs

Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile — breaking through organizational boundaries to resolve systemic issues

Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms

Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network

Shape quality and metric standards for new site launches and network expansion — ensuring supply chain and operational readiness before Day 1

Basic Qualifications

• 10+ years of Business, Operations, Supply Chain, Learning, or related field experience

• 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

• Experience building measures and metrics, and developing reporting solutions

• Experience managing competing priorities and using metrics to drive business decisions

• 5+ years of managing and developing teams experience

• Experience owning and driving large-scale cross-functional programs

Preferred Qualifications

• 5+ years of supply chain experience

• Experience implementing repeatable processes and driving automation or standardization

• MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field

• Experience with supply chain analytics tools, BI platforms, and building automated reporting at scale

• Experience in quick commerce, grocery supply chain, last-mile delivery, or high-velocity fulfillment operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 172,800.00 - 233,800.00 USD annually

USA, TN, Nashville - 141,400.00 - 191,300.00 USD annually

USA, WA, Bellevue - 157,100.00 - 212,600.00 USD annually