Sr. Mgr, Field Service

Lam Research; Hillsboro (OR); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Lam Research's Customer Support Business Group drives premier service for installed base, focusing on performance, safety, and quality across the lifecycle of critical equipment. The role directs site-level technical and administrative support, installation, repair, preventative maintenance, and upgrades at client sites.

You’ll lead site strategy, accountability for metrics, and a culture of continuous improvement while partnering with design and quality teams to ensure customer satisfaction and

Qualifications

• Bachelor’s degree or equivalent with 6-8 years of management experience.
• Advanced degree is preferred.

Responsibilities

• Directs the coordination of installation, repair, preventative maintenance and upgrades.
• Own site-level performance metrics including safety, cost, and quality.
• Develop and execute site strategy aligned with goals.
• Lead ramp-ups of new tools and scale service operations.
• Build high-performing service teams and ensure succession planning.

Education

Bachelor’s degree or equivalent with 6-8 years of management experience

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What You’ll Do

• Leadership & Strategy
• Serve as senior authority for the site, representing Lam with customers, and internal leadership.
• Develop and execute site strategy aligned with AT goals
• Drive a culture of accountability, operational excellence, and continuous improvement.

Operations

• Own site-level performance metrics including safety, cost, and quality.
• Ensure stable, scalable Service operations
• Lead ramp-ups of new tools

Financial & Business Management

• Own the site operating budget, capital planning, and cost controls.
• Drive productivity improvements while meeting financial targets.
• Support forecasting

Workforce & Culture

• Build, develop, and retain high-performing Service teams
• Ensure effective succession planning and talent development across the site.
• Foster a strong safety mindset, inclusive culture, and employee engagement.

Quality, Safety & Compliance

• Ensure compliance with all safety, environmental, regulatory, and quality standards.
• Champion EHS excellence and zero-incident culture.
• Partner with quality teams to ensure robust systems and customer satisfaction.

Customer & Stakeholder Engagement

• Act as primary executive interface for key customers and corporate stakeholders.
• Support audits, customer visits, and executive reviews.
• Align site priorities with customer commitments and business needs.

Who We're Looking For

Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree preferred.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks And Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.