Sr. Mgr. DT O2C Functional Analyst

RTX; Charlotte (NC); Hybrid; USD 132,000 - 252,000; Full time

Benefits offered by this job

Medical insurance

Vacation benefit

401(k) plan with match

Tuition reimbursement

Student Loan Repayment

Job summary

Collins Aerospace, a leader in advanced aerospace and defense solutions, is hiring an ERP Business Analyst – Order to Cash to drive our Process & Systems Transformation program. The role focuses on SAP S/4HANA for a standardized ERP platform and cross-functional collaboration at a major Charlotte site.

You will design, test, and implement O2C processes, integrate CRM/CPQ/contract apps, and support data migration and reporting. A strong SAP background and US citizenship are required.

Qualifications

• University degree with 10+ years of experience or advanced degree with 7+ years.
• U.S. Citizenship is required for access to program information.
• 10+ years in SAP with Order to Cash experience.
• Strong digital process understanding for Order to Cash workstreams.
• Experience translating business needs into system requirements.
• Experience with SAP configurations, data management and reporting.

Responsibilities

• Collaborate with business, digital and cross-functional teams on ERP requirements for O2C (pricing, contracts, sales orders, billing, collections).
• Support design and implementation of S/4HANA to align with operating model.
• Evaluate bolt-on applications for CRM, CPQ, contract management and portals.
• Support integration testing between S/4HANA and customer-facing apps for data exchange.
• Document sales order, pricing, credit, invoicing, and AR processes.
• Assist with AR activities and reconciliation with finance.
• Map and cleanse customer master data and pricing records.
• Prepare functional specs for forms, reports, conversions, integrations, workflows.
• Support end-to-end testing for O2C processes and test automation.
• Analyze key process metrics like order cycle time and billing accuracy.
• Travel up to 25-50%.

Job description

Company Overview

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Program Overview

We are hiring an ERP Business Analyst – Order to Cash (O2C) to help drive our Collins Process & Systems Transformation program. The Collins Process & Systems Transformation Program will harmonize key business processes, associated tools, metrics, and reporting across the company, enabling the migration of capabilities into standardized ERP systems and customer related applications. Collins has chosen SAP’s S/4HANA to enable our future ERP system and has largely concluded the strategic definition and design phase and is now entering the initial blueprinting, build and support phases.

You are the ideal candidate if you have experience working within an organization that is responsible for driving large scale, complex programs and projects related to business process and system transformation, ideally ERP implementation using SAP’s S/4HANA solution. This is a hybrid position based out of one of Collins’ major facilities.

Key Responsibilities

• Collaborate with business, digital, and cross-functional teams to understand ERP requirements, with a focus on Opportunity-to-Cash processes, including opportunity management, quoting, contracts, sales orders, billing, and collections.
• Support the design and implementation of S/4HANA solutions that improve workstream processes and align with the desired Collins operating model and industry best practices.
• Support new and innovative solutions that advance digital and business strategies, improve customer experience, and enable common processes across business units.
• Assist in evaluating bolt-on applications for customer relationship management, configure-price-quote, contract management, and customer portals based on functional requirements and the desired standard operating model.
• Support integration requirements and testing between S/4HANA and customer-facing applications to enable accurate data exchange across the Opportunity-to-Cash lifecycle.
• Assist with documenting and testing sales order management, pricing, credit management, order fulfillment, invoicing, returns, and credit and debit memo processes.
• Support accounts receivable activities, including cash application, collections, dispute management, and reconciliation, in collaboration with finance teams.
• Assist data and process teams with mapping, cleansing, conversion, and validation of customer master data, pricing records, contracts, open sales orders, and accounts receivable balances.
• Document common solutions, including configuration documents, end-to-end process flows, business rules, and data policies.
• Assist in preparing functional specifications for forms, reports, enhancements, conversion programs, integrations, and workflows within the workstream’s scope.
• Support end-to-end testing and test automation across Opportunity-to-Cash processes, including test scenario development, execution, defect tracking, and resolution validation.
• Assist with reporting and analysis of key process measures, such as order cycle time, billing accuracy, overdue receivables, and days sales outstanding.
• Travel expectations: 25-50%.

Qualifications You Must Have

• University Degree and minimum 10 years prior relevant experience or Advanced Degree in a related field and minimum 7 years of experience.
• U.S. Citizen - U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
• Minimum of 10+ years' experience in SAP systems with Order to cash experience.
• Strong understanding of digital processes for the Order to Cash workstream in the following focus areas: quotes, Government and commercial contracts, sales orders, returns, delivery, shipping, pricing and billing finance processes, EDI, customer applications.
• Ability to translate business needs into system requirements and process improvements.
• Experience with SAP systems including system configuration, data management, and reporting capabilities.

Qualifications We Prefer

• Experience working on large, complex A&D enterprise projects -- or similarly regulated, large organization.
• Excellent verbal and written communication skills.
• Demonstrated skills in creative thinking, problem solving and decision-making.
• Ability to prioritize and meet deadlines of multiple projects.
• Strong organizational and project management skills.
• Experience in problem solving, change management or process planning activities involving Senior Leadership (SLT).

Location & Position Type

Location: 2730 W Tyvola Rd, Charlotte, North Carolina, USA.

Position Type: Hybrid.

Salary Range

132,400 USD – 251,600 USD.

What We Offer

• Medical, dental, and vision insurance.
• Three weeks of vacation for newly hired employees.
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.
• Tuition reimbursement program.
• Student Loan Repayment Program.
• Life insurance and disability coverage.
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.
• Birth, adoption, parental leave benefits.
• Ovia Health, fertility, and family planning.
• Adoption Assistance.
• Autism Benefit.
• Employee Assistance Plan, including up to 10 free counseling sessions.
• Healthy You Incentives, wellness rewards program.
• Doctor on Demand, virtual doctor visits.
• Bright Horizons, child, and elder care services.
• Teladoc Medical Experts, second opinion program.

Equal Opportunity Employer

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class.
RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Additional Notes

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.