Sr Mgr, Change Management and Operational Communications

8350 Oak Street Health MSO LLC; Illinois; Hybrid; USD 83,000 - 183,000; Full time

Benefits offered by this job

Paid time off (vacation & sick)

Health insurance

Vision & dental benefits

Professional development stipends

New centers & flexible work

Job summary

Oak Street Health, part of CVS Health, seeks a Sr. Manager, Change Management & Operational Communications to lead change management strategy and execution. You will centralize communications and training across PMO leadership and cross-functional teams to advance Oak Street’s operating model.

The role emphasizes crafting clear, actionable messaging, translating complex workflows into user-focused content, and driving metrics for adoption and sustainment across multiple centers.

Qualifications

• Operational proficiency in healthcare workflows and org goals.
• Strategic communication and technical writing to distill complex processes.
• Experience creating training collateral and learning assets.
• Strong project management and cross-functional collaboration.
• Familiarity with change management methodologies.
• 6+ years of progressive project management in a healthcare setting.

Responsibilities

• Govern the Change Management Operating Model and alignment with strategic initiatives.
• Lead creation and delivery of employee-facing communications and training materials (Epic Pulse, etc.).
• Develop high-impact learning assets including guides, decks, and tutorials.
• Define metrics for adoption, post-launch evaluation, and sustainment planning.

Skills

Operational proficiency

Strategic communication

Instructional design

Project management

Change management

Healthcare PM experience

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Role Overview

Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes. At Oak Street Health, successful execution of our strategic initiatives relies on effective change management, seamless communication, and sustainable implementation. As a Sr, Manager, you will play a critical role in supporting our Oak Street Health patients, providers and business by centralizing and The Sr. Manager, Change Management & Operational Communications is a dedicated resource within the Project Management Office (PMO) responsible driving change management strategy and execution. In this role this role, you will work closely with PMO leadership and cross-functional teams to advance Oak Street’s change management operating model.

Key Responsibilities

• Change Management Operating Model Governance Operating Model Alignment: Support the two pillars of Oak Street's change management operating model: Strategic Initiative Sequencing & Capacity (SISC) Governance and Initiative Implementation & Change Management Lifecycle Management. Initiative Assessment: Consult with initiative owners and evaluate upcoming projects against Oak Street's Change Archetypes (based on change complexity and audience breadth (impact by role, team, or full organization). Standardization: Enforce a standardized framework for field-facing communications and training, ensuring key elements (such as the 'what', 'why', 'impact to organizational goals', and 'how') are consistently addressed. PMO Consultation & Review: Participate in and facilitate weekly PMO meetings to review, provide feedback, and approve implementation and change plans. Guide initiative owners through small-group consultations prior to meetings. Communication and Training Pathways: Manage select communication / training pathways, including the Learning Tuesday process. Engaging with multiple critical stakeholders to ensure sessions are developed and executed according to plan.
• Strategic Communication & Training Execution Unified Messaging: Own the creation, curation, and continuous optimization of select employee facing operational communications (e.g., Epic Pulse) and training materials to maintain standard, role-specific messaging across the enterprise. Content Synthesis & Technical Writing: Translate complex operational workflows, clinical process and policy shifts, and Epic builds into clear, concise, and action-oriented messaging that explains the 'why' and 'how' to front-line teams. High-Impact Learning Assets: In partnership with the Learning team and business owners, design and produce engaging learning assets, including 1-pagers, job aids, slide decks, video walkthroughs, and specialized user guides.
• Closed-Loop Evaluation Metrics & Evaluation: Define, collect, and analyze standard implementation metrics, post-launch adoption rates, and feedback to measure the success of rollouts. Sustainment Planning: Identify post-release training and communication reinforcement needs and coordinate follow-up activities to ensure long‑term initiative sustainability.

Qualifications Required

• Operational Proficiency: Deep operational understanding of Health Care workflows, organizational structure, and goals. Ability to navigate complex clinical operations.
• Strategic Communication & Technical Writing: Exceptional writing and editing skills. Proven ability to distill dense technical or operational processes into easy-to-understand, compelling copy tailored to different roles.
• Instructional Design & Materials Development: Professional experience creating training collateral, interactive guides, visual aids, and multi-media learning assets.
• Project Management & Stakeholder Collaboration: Strong organization and leadership skills. Comfort collaborating with senior operational leaders, clinical experts (CMDs/SMDs), regional directors (RDOs/RVPs), and position leaders.
• Change Management Expertise: Familiarity with change management methodologies and experience implementing structured change frameworks in a fast-paced environment.
• 6+ years of progressive project management in a healthcare setting

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for medicare patients.

• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Oak Street Health is an equal opportunity employer.

We embrace diversity.

Pay Range

Pay Range The typical pay range for this role is: $82,940.00 - $182,549.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 10/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.