Senior Manager, Business Enablement and Delivery

8350 Oak Street Health MSO LLC; Chicago (IL); Hybrid; USD 83,000 - 183,000; Full time

Benefits offered by this job

Health insurance

401K match

Paid vacation

Vision and dental benefits

Education stipend

Flexible work environments

Job summary

Oak Street Health, a CVS Health company, seeks a Senior Manager to connect technology work with Oak Street strategy across our nationwide health network. You will enable delivery through domain orchestration and governance while translating business needs into measurable outcomes.

In this role, you will lead cross‑functional collaboration with business, operations, and IT teams, drive prioritization, and measure impact. Strong communication and change‑management skills are essential for success.

Qualifications

• 8+ years of progressive experience in healthcare, operations, technology, or value‑based care environments, including experience managing workstreams or complex initiatives.
• Strong experience leading complex, cross‑functional initiatives in matrixed organizations.
• Demonstrated ability to translate business priorities into workflow, process, and operational execution.
• Experience partnering closely with business, operations, technology, informatics, and delivery teams.
• Experience working with system‑enabled operational change, including workflow design, implementation, and adoption.
• Ability to influence across stakeholders, align priorities, and drive execution in ambiguous environments.

Responsibilities

• Lead or support business delivery and enablement activities through domain orchestration and cross‑functional coordination.
• Support structured planning, evaluation, prioritization, and decision‑making processes for assigned work.
• Translate business and operational needs into clear recommendations, plans, and measurable outcomes.
• Identify opportunities to improve processes, workflows, execution, and value realization.
• Coordinate stakeholder input, field perspectives, communications, and organizational readiness as appropriate.
• Perform additional strategic, analytical, governance, or enablement responsibilities based on organizational priorities.

Skills

Healthcare operations

Cross‑functional leadership

Workflow design

Strategic planning

Stakeholder management

Epic workflows

Education

Bachelor's degree (preferred)

Tools

Epic

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Oak Street Health®, a part of CVS Health, helps older adults stay healthier and live fuller lives through our 230 centers across 27 states. Our value-based care model helps us consistently deliver better patient experiences and outcomes.

As a Sr. Mgr, you will play a critical role in supporting our Oak Street Health patients, providers and business by connecting our technology work and investments to our Oak Street strategy and ensuring that we have clear prioritization, strong governance processes, and measurable outcomes for all technology work. Depending on organizational needs and assigned scope, the Senior Manager may lead or support a range of strategic planning, governance, performance, and business enablement activities. The role will help connect business priorities, operational needs, and technology‑enabled work through domain orchestration and cross‑functional partnership. Responsibilities may vary by assignment and can include evaluating opportunities, developing recommendations, coordinating stakeholders, tracking outcomes, identifying improvement needs, and supporting adoption and organizational readiness.

Primary Job Duties & Responsibilities

• Lead or support business delivery and enablement activities through domain orchestration and cross‑functional coordination
• Support structured planning, evaluation, prioritization, and decision‑making processes for assigned work
• Translate business and operational needs into clear recommendations, plans, and measurable outcomes
• Identify opportunities to improve processes, workflows, execution, and value realization
• Coordinate stakeholder input, field perspectives, communications, and organizational readiness as appropriate
• Perform additional strategic, analytical, governance, or enablement responsibilities based on organizational priorities

Key Job Responsibilities

• 30% Business delivery and enablement through domain orchestration and cross‑functional partnership
• 30% Planning, evaluation, governance, and decision support for assigned priorities
• 20% Cross‑functional coordination, execution support, and continuous improvement
• 10% Performance measurement, analysis, and outcome tracking
• 10% Strategic analysis, recommendations, and organizational enablement

Essential Qualifications

• 8+ years of progressive experience in healthcare, operations, technology, or value‑based care environments, including experience managing workstreams or complex initiatives
• Strong experience leading complex, cross‑functional initiatives in matrixed organizations
• Demonstrated ability to translate business priorities into workflow, process, and operational execution
• Experience partnering closely with business, operations, technology, informatics, and delivery teams
• Experience working with system‑enabled operational change, including workflow design, implementation, and adoption
• Ability to influence across stakeholders, align priorities, and drive execution in ambiguous environments

Preferred Qualifications

• Experience in value‑based primary care
• Experience with Epic‑enabled workflows and clinical or operational process design
• Experience supporting large‑scale business transformation, digital enablement, or operational improvement efforts
• Experience working across business and shared‑service technology teams to drive execution and value realization
• Bachelor’s degree preferred

Oak Street Health is on a mission to “Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient’s communities, and focused on the quality of care over volume of services. We’re an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody “Oaky” values and passion for our mission.

Oak Street Health Benefits

• Mission‑focused career impacting change and measurably improving health outcomes for Medicare patients
• Paid vacation, sick time, and investment/retirement 401K match options
• Health insurance, vision, and dental benefits
• Opportunities for leadership development and continuing education stipends
• New centers and flexible work environments
• Opportunities for high levels of responsibility and rapid advancement

Pay Range

The typical pay range for this role is: $82,940.00 - $182,549.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

We anticipate the application window for this opening will close on: 12/25/2026.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people.

Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.