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Sr. Member Experience Transformation Consultant
Cambia Health Solutions
Washington (District of Columbia)
Remote
USD 126,000 - 206,000
Full time
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Job summary
A leading health care company seeks a Sr. Member Experience Transformation Consultant to drive process improvements and enhance member experiences. The ideal candidate will have significant experience in business operations, strong project management skills, and a commitment to transforming healthcare interactions. Collaborating with various teams, you’ll design strategies that make a meaningful impact in the healthcare landscape.
Benefits
Qualifications
- Minimum 12+ years of experience in business operations or related field.
- Certification in LEAN, Kaizen, Six Sigma, PMP preferred.
- Expert analytical skills with ability to drive projects.
Responsibilities
- Collaborate with senior leadership to identify process improvement areas.
- Manage large-scale projects and operational initiatives.
- Develop and implement process improvements for efficiency.
Skills
Education
Tools
Job description
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Oregon, Washington, Idaho or Utah
to create a person-focused and economically sustainable health care system.
Who We Are Looking For
Every day, Cambia’s dedicated team is living our mission to make health care easier and lives better. Join us as a Member Experience Consultant and be part of something bigger. As a key player in our Member Experience Office, you'll orchestrate breakthrough solutions that matter. You'll unite experts across our organization to design and deliver industry-leading experiences that transform how people interact with healthcare. Your work will create lasting positive change that makes a real difference in people's lives.
Oregon, Washington, Idaho or Utah
Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system.
Who We Are Looking For
Every day, Cambia’s dedicated team is living our mission to make health care easier and lives better. Join us as a Member Experience Consultant and be part of something bigger. As a key player in our Member Experience Office, you'll orchestrate breakthrough solutions that matter. You'll unite experts across our organization to design and deliver industry-leading experiences that transform how people interact with healthcare. Your work will create lasting positive change that makes a real difference in people's lives.
Are you ready to be our next experience architect? We're looking for a program management pro who thrives on journey mapping and lives for creating extraordinary experiences. If you're passionate about innovation and driven to make healthcare work better for real people, this is your opportunity to make your mark and partner with us to build something new.
Qualifications
What You Bring to Cambia:
- Bachelor’s degree in Business Administration, Healthcare Administration, communications, or a related field.
- Minimum 12+ years of experience in business operations, data analysis, or a related field or equivalent combination of education and experience. Advance Degree preferred.
- Certification in LEAN, Kaizen, Six Sigma, PMP, PROSCI or GE CAP is strongly preferred.
- Expert analytical and problem-solving skills.
- Excellent communication, presentation and collaboration skills with a variety of audiences.
- Ability to work independently and manage multiple large projects and/or initiatives.
- Experience in process improvement and implementation.
- Ability to effectively drive results and influence across teams.
- Creative problem solver; comfortable with ambiguity and taking action with limited information.
- Strong business acumen and knowledge of business goals and objectives that enhance the likelihood of recommending solutions that align with expected outcomes.
- Excellent project management, interpersonal and organizational skills, with the ability to drive and implement ideas in a rapidly changing environment.
- Demonstrated curiosity to tackle hard and complex business problems using data and analytics to develop meaningful, practical solutions.
- Collaborate with senior leadership to identify areas for process improvement and develop solutions.
- Manage large-scale projects and operational initiatives.
- Develop and implement process improvements to increase efficiency and productivity.
- Provides high level analysis and data interpretation in support of strategy development, program implementation and analysis
- Develops meaningful dashboards and presentations that use information to inform and influence business activities and strategies, including senior leaders.
- Uses a thorough understanding of business objectives to influence solutions that produce new insights and opportunities for the organization
- Lead data analysis and reporting to identify trends, opportunities, and challenges.
- Mentor and guide junior analysts in their professional development.
- Perform complex analyses on programs and initiatives and create visual representations and summary reports of findings.
- Partners closely with the IT group to ensure there is a business and technical alignment of the strategic roadmap and projects.
About Cambia
Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.
Why Join the Cambia Team?
At Cambia, You Can
- Work alongside diverse teams building cutting-edge solutions to transform health care.
- Earn a competitive salary and enjoy generous benefits while doing work that changes lives.
- Grow your career with a company committed to helping you succeed.
- Give back to your community by participating in Cambia-supported outreach programs.
- Connect with colleagues who share similar interests and backgrounds through our employee resource groups.
Benefits
In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include:
- Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
- Annual employer contribution to a health savings account.
- Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
- Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
- Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
- Award-winning wellness programs that reward you for participation.
- Employee Assistance Fund for those in need.
- Commute and parking benefits.
We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.
We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.
If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.
- Seniority levelMid-Senior level
- Employment typeFull-time
- Job functionManagement and Manufacturing
- IndustriesHospitals and Health Care
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