Sr. Mass Litigation Claims Professional

Zurich NA; San Juan (PR); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Incentive plan

401K match

Additional 401K contribution

Flexible work options

Summer hours

Great culture

Job summary

Zurich North America seeks a Senior Mass Litigation Claims Professional to join the Latent & Environmental Claims team in handling moderate to high-severity commercial liability matters, including toxic torts and class actions. You will provide technical claims service, interpret policies, manage counsel and vendors, and deliver actionable insights.

The role supports a hybrid work model, offers flexibility with in-office and remote work, and requires collaboration with underwriters and brokers

Qualifications

• Bachelor’s Degree or higher in a related field.
• Juris Doctor and 2+ years in claims/litigation management.
• Zurich apprenticeship or completed Zurich training program with experience.
• Must obtain and maintain adjuster license(s).
• Strong knowledge of insurance regulations, markets and products.

Responsibilities

• Manage claims from assignment through resolution with moderate direction.
• Provide technical claims service on litigated matters of moderate to high-severity.
• Coordinate with counsel, underwriters, customers and brokers; negotiate and resolve claims.
• Prepare reporting and communicate claim status to leadership.

Skills

Excellent verbal and written

Strong negotiation

Mass Litigation experience

Policy interpretation

Analytical thinking

Multi-tasking

Independent work

Team collaboration

Proactive claim handling

Customer service

Education

Bachelor’s degree

Juris Doctor

Zurich Certified Insurance Apprentice

Zurich Claims Training Program

High School Diploma Equivalent

Tools

Microsoft Office

Job description

Sr. Mass Litigation Claims Professional

135733

Zurich North America is currently seeking a Senior Mass Litigation Claims Professional to join our Latent & Environmental Claims team.

This role offers a unique opportunity to manage moderate to high-severity commercial liability claims involving toxic torts, latent injuries, and class action litigation including complex coverage and litigated issues. You will be part of a Mass Litigation team specializing in the handling of complex, multi-year claims under CGL, umbrella, excess liability, employers’ liability, and other specialty coverages providing best in class service and expertise.

If you are ready for a career move, consider working for a company with a global footprint that offers terrific benefits including an incentive plan, 401K match and an additional 401K contribution, flexible work options, work/life balance, summer hours and a great culture.

At Zurich, the Latent & Environmental Claims organization is dedicated to helping our customers resolve a wide array of existing and newly emerging claim exposures involving toxic tort and latent injuries, as well as class action litigation. As a member of our Mass Litigation team, you will manage each claim from assignment through resolution, with moderate direction from your manager and Claims leadership team. At this level, you will provide technical claims service on mostly litigated matters of moderate to high-severity and complexity to not only resolve claims, but to identify and mitigate risks, and deliver valuable industry insights. This requires significant policy interpretation and coverage analysis; retention and management of counsel and other vendors; collaboration with internal and external contacts, including underwriters, customers, and brokers; negotiation and claim resolution; and management of all communications and reporting associated during the life of a claim.

At Zurich North America Claims we acknowledge that work life balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees’ needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. This position can be filled in any of our U.S. Zurich Claims offices including Schaumburg IL, Manhattan NY, Parsippany NJ, Addison, TX, Atlanta GAor fully remote from your home anywhere in the United States.

Some business travel (5-10%) may be required.

Basic Qualifications:

• Bachelor’s Degree and 6 or more years of experience in the Claims and/ or Litigation Management area.OR

• Juris Doctor and 2 or more years of experience in the Claims and/ or Litigation Management area.OR

• Zurich Certified Insurance Apprentice, including an associate degree with 6 or more years of experience in the Claims and/ or Litigation Management area.OR

• Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/ or Litigation Management area.OR

• High School Diploma Equivalent and 8 or more years of experience in the Claims and/ or Litigation Management area.AND

• Must obtain and maintain required adjuster license(s)

• Microsoft Office experience

• Knowledge of insurance regulations, markets, and products

Preferred Qualifications:

• Juris Doctorate

• Excellent verbal and written communication skills

• Strong negotiation skills

• Experience handling Mass Litigation claims

• Strong policy interpretation and coverage analysis skills

• Strong analytical, critical thinking and problem-solving skills

• Strong multi-tasking, organizational and prioritization skills

• Ability to work independently with minimal direction or oversight

• Aptitude for collaborating in a team environment and building cross functional working relationships

• Proactive claim handling approach and sharing of insights

• Ability to gather unique perspectives from other teams/functions to optimize outcomes.

• Excellent customer service skills

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $90,000.00 – $150,000.00, with short-term incentive bonus eligibility set at 15%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here (https://www.zurichna.com/careers/benefits) .]

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Location(s): AM – Remote Work (US), AM – Addison, AM – Atlanta, AM – New York, AM – Parsippany, AM – Schaumburg

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-KO1 LI-ASSOCIATE #LI-HYBRID

EOE Disability / Veterans