Sr. Marketing Operations Manager

Microsoft; Town of Texas, Irving (WI, TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company seeks a visionary Sr. Marketing Operations Manager to design and scale their marketing automation platform operations. The ideal candidate will lead planning efforts, analyze data for insights, and collaborate across teams to drive business impact. This role is pivotal in enhancing customer experiences and operational excellence.

Qualifications

• Passionate about delivering exceptional customer experiences.
• Thrives in a fast-paced environment.

Responsibilities

• Lead large-scale planning efforts and guide team discussions.
• Analyze data to extract insights for senior stakeholders.
• Develop metrics and contribute to operational reporting.

Skills

Leadership

Data Analysis

Collaboration

Job description

Overview

Microsoft Advertising Marketing

Microsoft Advertising Marketing's mission is to drive business growth through marketing strategies that connect with customers and accelerate demand. We aim to elevate Microsoft Advertising as a must-buy for brands, agencies, and small businesses by setting the gold standard in marketing and brand building using generative AI and modern technology. Our success is rooted in collaboration and a growth mindset.

We are at a pivotal moment of transformation as we migrate to Microsoft Dynamics. We seek a visionary Sr. Marketing Operations Manager to design and scale our new marketing automation platform operations. The ideal candidate is passionate about delivering exceptional customer experiences, thrives in a fast-paced environment, and is motivated to build scalable, AI-powered marketing operations from the ground up.

This role involves designing the end-to-end MAP operating model, including processes, RACI frameworks, and operational measurement systems. Key responsibilities include ensuring robust campaign governance, capacity planning, and marketing lead pipeline forecasting. You will manage and measure the health of the marketing database and MAP channel operations, working closely with teams across the business such as Growth Marketing, Sales, Operations, and Product Engineering to align priorities and deliver business impact.

As a leader, you will be instrumental in designing systems, driving operational excellence, and impacting the customer journey. Microsoft’s mission to empower every person and organization on the planet guides us. We foster a culture of respect, integrity, and accountability, emphasizing inclusion and collaboration.

Responsibilities

1. Lead large-scale planning efforts, identifying key milestones and developing plans, while guiding team discussions.
2. Estimate business impacts, anticipate outcomes, and oversee planning documents to ensure execution.
3. Collaborate across teams to provide status updates, drive alignment, and resolve conflicting priorities.
4. Analyze data to extract insights and translate them into actionable strategies for senior stakeholders.
5. Identify opportunities for solutions beyond immediate responsibilities.
6. Track deliverables and timelines, oversee governance, and manage program issues.
7. Influence senior stakeholders, support executive communications, and collaborate across teams.
8. Develop metrics, targets, and measurement plans; contribute to operational reporting and monitoring.
9. Research and gather information on complex scenarios, communicate with product teams, and inform business justifications.

We embody our culture and values, committed to helping candidates find great careers. Your information is secure and confidential. Please apply directly at the employer’s website.