Sr. Manager Visa Direct Customer Growth

Visa; Miami (FL); Hybrid; USD 144,000 - 230,000; Full time

Benefits offered by this job

Bonus eligibility

Equity options

Job summary

Visa Direct Latin America seeks a strategic leader to own post-sale revenue realization for a portfolio of key clients. You will drive adoption, coordinate with Sales, Product, Compliance, and Finance, and accelerate transaction growth.

The role requires executive stakeholder management, strong payments knowledge, and the ability to influence across markets. Some travel and in-office collaboration are expected.

Qualifications

• 8+ years of relevant experience with a Bachelor Degree or 5+ years with an Advanced Degree or 2 years with a PhD.

Responsibilities

• Own a portfolio of strategic Visa Direct clients from contract signature through revenue realization.
• Develop and execute customer growth plans to accelerate transaction volumes and revenue.
• Act as trusted advisor to clients, removing barriers to adoption and maximizing program success.
• Lead regular business reviews and governance with client stakeholders.
• Partner with Sales, Solutioning, Product, Compliance, Operations, Marketing, and Finance to remove obstacles.
• Monitor program performance through lifecycle dashboards and KPIs, managing risks and revenue gaps.
• Drive post-launch growth to increase utilization and scale use cases.
• Provide executive visibility into portfolio performance, opportunities, and risks.

Skills

Stakeholder management

Cross-functional leadership

Analytical skills

Travel willingness

Education

Bachelor's degree

Advanced degree (MBA/JD/MD)

Tools

Office Suite

Project management tools

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Visa will accept applications for this role until at least 09-23-2026

Job Description

Visa Direct Latin America is seeking a strategic and customer-focused leader to drive the conversion of Annualized Net Revenue (AANR) opportunities into realized revenue across a portfolio of high-priority clients. This role will serve as the primary post-sale owner for assigned accounts, partnering closely with clients and internal stakeholders to accelerate implementation, adoption, transaction growth, and long-term revenue realization. The position is aligned with Visa Direct's program activation and lifecycle management strategy, focused on improving program success rates and maximizing commercial outcomes.

This position is critical to Visa Direct's growth strategy in Latin America.

Success will be measured not by opportunities sold, but by Revenue realized. The ideal candidate will combine customer success, consulting, commercialization, and program management expertise to ensure Visa Direct clients launch faster, scale sooner, and generate sustainable revenue growth

Key Responsibilities:

• Own a portfolio of strategic Visa Direct clients from contract signature through revenue realization.
• Develop and execute customer growth plans designed to accelerate transaction volumes and revenue generation.
• Act as a trusted advisor to clients, identifying barriers to adoption and recommending strategies to maximize program success.
• Lead regular business reviews and governance forums with client stakeholders.
• Partner with Sales, Solutioning, Product, Compliance, Operations, Marketing, and Finance teams to remove implementation and scaling obstacles.
• Monitor program performance through lifecycle dashboards and KPIs, proactively managing risks and revenue realization gaps.
• Drive post-launch growth initiatives to increase utilization, expand use cases, and accelerate scaling.
• Provide executive visibility into portfolio performance, opportunities, and risks.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 8+ years of experience in payments, banking, consulting, customer success, commercialization, or strategic account management.
• Strong understanding of digital payments, money movement, and/or cross-border payment ecosystems.
• Proven experience managing enterprise clients and driving revenue growth through consultative engagement.
• Exceptional stakeholder management, analytical, and cross-functional leadership skills.
• Ability to influence senior executives and lead complex initiatives across multiple markets.
• Strong analytical and problem-solving abilities.
• Knowledge of Visa Direct and payment solutions is highly desirable.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Office Suite (Word, Excel, PowerPoint) and familiarity with project management tools.
• Ability to travel as required to meet with clients and support program activation effort.

Information for US Applicants

For roles located in the US, the estimated salary range for this position is $143.700,00 to $ 230.200,00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.