Sr. Manager, Travel Services

Royal Caribbean Group; Miami (FL); On-site; USD 140,000 - 190,000; Full time

Job summary

Royal Caribbean Group in Miami is seeking a Senior Manager, CAM Air Strategy and Operations to lead the global Crew Air operation, ensuring safe, reliable travel for shipboard employees across brands. You will supervise leaders in Miami and Manila and drive operational excellence and cost efficiency.

The role partners with CAM leadership to evolve processes, implement automation, and build a scalable operating model while delivering strong crew experience and strategic collaboration with Tech,

Qualifications

• Bachelor’s degree or equivalent in business, operations, hospitality, aviation, travel, or a related field.
• Progressive leadership experience managing complex operational teams.
• Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.
• Demonstrated experience leading leaders in a fast-paced operational environment.
• Excellent communication, influencing, and stakeholder management skills.
• Proven ability to lead through change and drive continuous improvement.

Responsibilities

• Lead the global Crew Air operation, ensuring safe, reliable travel support for shipboard employees.
• Oversee Team Leads, Supervisors, Senior Analysts, Analysts, and Specialists in Miami and Manila.
• Drive operational excellence, financial stewardship, service delivery, and continuous improvement.
• Partner with CAM leadership to evolve processes and build a scalable operating model.
• Use analytics to identify root causes, trends, risks, and opportunities.
• Establish operational reporting and performance reviews for informed decisions.
• Collaborate with Technology, HRIS, Product, and external vendors on automation initiatives.
• Drive cost efficiency while maintaining a high-quality crew experience.

Skills

Analytical skills

Problem-solving

Leadership

Stakeholder management

Communication

Change management

Education

Bachelor’s degree or equivalent

Tools

Sabre GDS

Job description

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Workforce Strategy and Movement Team has an exciting career opportunity for a full time Senior Manager, CAM Air Strategy and Operations reporting to the AVP, Crew Acquisition and Movement Operations.

This position is onsite and based in Miami, Florida.

This position is also not eligible for work authorization sponsorship.

Position Summary

The Senior Manager, CAM Air Strategy and Operations leads the global Crew Air operation, ensuring safe, reliable, and efficient air travel support for shipboard employees across Royal Caribbean Group brands. This leader is responsible for overseeing Team Leads, Supervisors, Senior Analysts, Analysts, and Specialists located in Miami and Manila while ensuring operational excellence, financial stewardship, service delivery, and continuous improvement across the Crew Air function. As the organization continues its transformation through automation and digital capabilities, this role partners with CAM leadership to evolve operational processes, improve performance, and build a scalable operating model. The Senior Manager translates business strategy into operational execution by leveraging analytics, cross-functional collaboration, process improvement, and leadership development to improve cost efficiency, operational performance, workforce productivity, and the overall crew experience.

Essential Duties And Responsibilities

Operational Leadership

• Lead the day-to-day Crew Air operation, ensuring operational continuity and service excellence.
• Monitor operational performance and ensure service levels and operational KPIs are consistently achieved.
• Balance operational priorities while supporting shipboard readiness and business objectives.
• Serve as the primary escalation point for operational issues requiring leadership support.
• Ensure compliance with travel policies, operational standards, and regulatory requirements.

Operational Performance & Continuous Improvement

• Monitor operational trends and recommend improvements that enhance efficiency, quality, and service delivery.
• Partner with CAM leadership to improve operational performance across Cost, Operational Performance, Workforce Productivity, and Crew Experience.
• Utilize data and analytics to identify root causes, trends, risks, and opportunities.
• Foster a culture of continuous improvement by challenging existing processes and implementing sustainable solutions.
• Establish meaningful operational reporting and performance reviews that support informed decision-making.

Automation & Process Optimization

• Partner with Technology, HRIS, Product, and external vendors to support automation initiatives and future system enhancements.
• Represent operational requirements during technology implementations and process redesign efforts.
• Support organizational adoption of new technologies and evolving operating models.
• Identify opportunities to simplify workflows, reduce manual effort, and improve operational efficiency.

Financial Stewardship

• Partner with Finance and CAM leadership to monitor operational spending and identify cost optimization opportunities.
• Support forecasting, financial planning, and operational budgeting activities.
• Drive operational efficiencies while balancing financial performance with crew experience.
• Ensure appropriate governance of airline agreements, refunds, debit memos, and operational controls.

Cross-Functional Partnership

• Build collaborative partnerships across Scheduling, Crew Readiness, Hotels & Transportation, Procurement, Finance, Technology, HR, and Brand Operations.
• Collaborate across departments to improve end-to-end crew movement and operational effectiveness.
• Support enterprise initiatives by representing Crew Air operational requirements and identifying process improvements.

People Leadership

• Lead, coach, and develop a high-performing leadership team.
• Foster accountability, engagement, collaboration, and continuous learning.
• Develop future leaders through coaching, succession planning, and ongoing development.
• Encourage leaders to leverage data, critical thinking, and problem-solving to improve business outcomes.
• Lead organizational change while maintaining employee engagement and operational stability.

Required

• Bachelor’s degree or equivalent experience in Business, Operations, Hospitality, Aviation, Travel, Supply Chain, or a related field.
• Progressive leadership experience managing complex operational teams.
• Strong analytical and problem-solving skills with the ability to interpret operational data and drive improvements.
• Demonstrated experience leading leaders in a fast-paced operational environment.
• Excellent communication, influencing, and stakeholder management skills.
• Proven ability to lead through change and drive continuous improvement.

Preferred

• Experience in airline, travel, hospitality, logistics, or crew operations.
• Experience supporting operational transformation, automation, or technology implementations.
• Sabre GDS or equivalent Global Distribution System experience.
• Lean Six Sigma, Process Excellence, or Continuous Improvement experience.
• Bilingual (English/Spanish) preferred.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.