Sr. Manager, Threat Intelligence Services

Proofpoint; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Manager to lead its Threat Intelligence Service Team. This role involves driving customer success, enhancing service offerings, and managing a high-performing team. The ideal candidate will have a strong background in cybersecurity and threat intelligence, with proven leadership skills and the ability to engage effectively with clients. This dynamic position offers the chance to influence service delivery and innovate in a fast-paced environment, making a significant impact on the company's growth and client satisfaction.

Qualifications

• 2+ years of experience in service delivery and people management.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Oversee cybersecurity service delivery ensuring customer satisfaction.
• Develop go-to-market strategies and identify business growth opportunities.

Skills

People Leadership

Cybersecurity

Threat Intelligence

Interpersonal Skills

Communication Skills

Project Management

Tools

APIs

Automation Tools

Job description

Sr. Manager, Threat Intelligence Services

Sr. Manager, Threat Intelligence Services

Apply locations: Arizona, Florida, Pennsylvania, Texas, Utah

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition id: R12062

The Role

Proofpoint is looking for a highly motivated Senior Manager to lead the Proofpoint Threat Intelligence Service Team. As a Sr. Manager of Threat Intelligence Services, you will lead a team of analysts leveraging Proofpoint threat data to provide context to the threat landscape and as a commercial service to our Proofpoint clients. This role will focus on ensuring the team is consistently delivering actionable threat-related insights to clients while managing topline growth and margin expectations for the practice. This role will also lead expansion/tuning of the service portfolio and technical enablement of service delivery. The ideal candidate will have a strong background in leading consulting/services practice, leading/supporting market development efforts, and experience with products serving threat intelligence professionals. The candidate will have demonstrated abilities in people management, building consensus (influencing and driving change), and achieving results.

Your day-to-day

Drive customer success and engagement

• Oversee the delivery of cybersecurity services to ensure customer satisfaction and retention
• Act as a strategic advisor to customers, ensuring they maximize value from our services
• Develop and refine processes to improve service quality and responsiveness

Expand and enhance service offerings

• Work with sales and product teams to develop and deliver go-to-market strategies
• Identify opportunities for business growth and service innovation
• Leverage APIs and automation to optimize service delivery and integration

Promote awareness of cybersecurity services

• Represent Proofpoint in customer meetings, industry events, and executive briefings
• Develop presentations and reports to articulate the value of our services to stakeholders
• Lead and grow a high-performing services team
• Mentor, train, and develop team members
• Develop resource planning and service delivery models to align with business objectives

What you bring to the team

• Demonstrated people leadership and management ideally in Cybersecurity and Threat Intelligence
• At least 2 years of experience of service delivery and people leadership
• Strong interpersonal and communication skills
• Track record of working effectively with critical partners, both internally and externally
• Experience in customer-facing roles, driving engagement, and maintaining strong client relationships
• Experience growing a tech-enabled services practice, ideally in cybersecurity
• Familiarity with APIs and automation, especially in cybersecurity or threat intelligence solutions
• Strong presentation and communication skills, with experience engaging executive stakeholders
• Ability to lead through change in a dynamic, fast-paced environment
• Project management expertise, ensuring the successful execution of business initiatives

Preferred Qualifications

• Experience in cybersecurity services, cyber threat intelligence, managed services, or security consulting
• Understanding of cybersecurity ecosystems, including threat intelligence, security platforms, and integrations
• Knowledge of key cybersecurity frameworks and industry best practices
• Familiarity with Proofpoint and people-centric security

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