Sr Manager, Technical Product Management: GenAI Platforms & Adoption

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 152,000 - 274,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a seasoned product leader to drive the GenAI platforms powering the enterprise. You will own the roadmap, governance, and adoption, ensuring a seamless transition from pilot to production across enterprise AI services.

Responsibilities include managing vendor relationships, training execution, and cross-functional collaboration to deliver scalable AI capabilities for IT and HR support. This role demands strong leadership and broad cross-functional influence.

Qualifications

• Bachelor's Degree plus 7 years of related work experience
• Advanced degree with 5 years of related experience
• 5+ years' experience of product management in an agile software development environment

Responsibilities

• Lead the team that runs the enterprise GenAI platforms, gateway and employee AI assistants as products - the roadmap, feature availability, and the move from pilot to production.
• Own vendor relationships, quarterly business reviews and contracts across the platform portfolio, and hold vendors to their roadmap and support commitments.
• Own adoption - training and communications, line-of-business training facilitation, and the champion network - so platform releases reach the workforce.
• Publish platform usage, cost and adoption measures to enterprise governance bodies and partner leaders.
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge.

Skills

Conflict Management

Data Driven Decision Support

Product Management

Product Management Leadership

Software Product Management

Stakeholder Management

Strategic Thinking

Talent Management

Education

Bachelor's Degree

Advanced degree

Job description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees!

Job Overview

This role leads the team behind the AI platforms the whole enterprise relies on - the GenAI tools people use every day - and the self-service AI assistants' employees reach for first when they need IT or HR help. It also owns something most platform roles do not: whether any of it gets used. Training, communications, line-of-business enablement, and the champion network sit on this team alongside the roadmap, so a release and the ability to use it land together.

That means real scope: multiple best-in-class platforms, one gateway, the models beneath them, the cost that keeps it all sustainable, the shared library where teams publish and reuse what has already been built, and the assistants that resolve employee requests in seconds instead of tickets. You own the experience across all of it, and you are accountable for holding it to the Un-carrier bar - bold, easy, and built for the people who use it. Success looks like an enterprise that works on our platforms because they are the best, not because they are mandated, and a workforce that knows how to use them.

Job Responsibilities

• Lead the team that runs the enterprise GenAI platforms, gateway and employee AI assistants as products - the roadmap, feature availability, and the move from pilot to production.
• Own vendor relationships, quarterly business reviews and contracts across the platform portfolio, and hold vendors to their roadmap and support commitments.
• Own adoption - training and communications, line-of-business training facilitation, and the champion network - so platform releases reach the workforce.
• Own gateway configuration, compliance data handling and AI cost management as product capabilities; partner organizations run the underlying infrastructure and the platform engineering.
• Run the shared library and marketplace where teams publish and reuse approved AI building blocks, so work is not rebuilt from scratch.
• Publish platform usage, cost and adoption measures to enterprise governance bodies and partner leaders.
• Develop and maintain key internal partnerships to ensure comprehensive understanding of business needs and foster cross-functional collaboration
• Mentor team members by providing coaching and career development opportunities to enhance skills and knowledge
• Oversee the creation and delivery of executive-level presentations that clearly communicate complex analytical findings
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience

• Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience.
• Acceptable areas of study include Computer Science, Engineering, or Information Technology.

Preferred Experience

• 5+ years' experience of product management in an agile software development environment.
• 3+ years' experience in a hands-on technical role writing production code, solution engineering, or technical architecture in a large-scale company/application/product environment.
• Experience leading cross-functional teams in the development and deployment of technological products.
• Experience with enterprise AI platforms, GenAI applications, AI assistants, platform adoption, or AI-related vendor management.

Knowledge, Skills and Abilities

• Conflict Management Coaching (Required)
• Data Driven Decision Support (Required)
• Product Management (Required)
• Product Management Leadership (Required)
• Software Product Management (Required)
• Stakeholder Management (Required)
• Strategic Thinking (Required)
• Talent Management (Required)

Preferred Knowledge, Skills and Abilities

• AI Platform Adoption and Enablement
• Enterprise Generative AI (GenAI) Platforms
• AI Gateway and Model Management
• AI Cost Management
• Employee AI Assistants
• Vendor Management
• Change Management
• Cross-Functional Project Management
• Product Delivery

Licenses and Certifications

• Certified Product Manager (CPM): Certification from the Association of International Product Marketing and Management (AIPMM) that validates knowledge in product management and marketing principles. (Preferred)
• Professional Scrum Product Owner (PSPO): Certification that demonstrates a deep understanding of Scrum practices and product ownership. (Preferred)
• Certified Business Analysis Professional (CBAP): Certification from the International Institute of Business Analysis (IIBA) that recognizes experienced business analysts. (Preferred)

• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): No

DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Total Target Cash Earnings Opportunity: $182,040 - $328,440National Base Pay Range: $151,700 - $273,700

The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.

The base pay range reflects the compensation component of this opportunity. The candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee's eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.

Never stop growing!As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you're living our values while investing in your career growth-and we applaud it. You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [e-mail] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.