Sr. Manager, Store Operations

Bath & Body Works; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Stock Purchase Program

Paid time off and parental leave

Employee discounts

Job summary

Bath & Body Works in Columbus, OH seeks a Sr. Manager of Core Operations and Inventory Management to shape inventory, procurement, and storage strategies across the store network. You will bridge enterprise strategy with field execution, balancing customer experience, associate workload, and financial discipline.

You will lead cross-functional initiatives, coach a high-performing team, and drive scalable solutions with a strong data-driven mindset and risk awareness. Travel about 20% is required.

Qualifications

• 7-10+ years leading complex initiatives in retail or store operations.
• Deep understanding of store operations and field needs.
• Proven ability to manage, develop and inspire teams across functions.
• Strong PM and program management capabilities managing multiple initiatives.

Responsibilities

• Lead end-to-end Inventory Management Lifecycle across the store network.
• Drive large-scale cross-functional initiatives from concept to rollout and stabilization.
• Partner with Logistics, Procurement, Finance, and Store Ops to design scalable solutions.
• Use data and field insights to identify gaps and opportunities and improve store execution.
• Act as voice for the field, translating insights into practical improvements.
• Champion customer- and associate-first initiatives to reduce complexity.
• Manage supplies and storage budgets with Finance for disciplined spend.
• Lead, coach, and develop a high-performing team.

Skills

Leadership experience

Project management

Analytical thinking

Data-driven decisions

Influence without authority

Cross-functional collaboration

Communication skills

Job description

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Sr. Manager, Core Operations and Inventory Management is responsible for shaping and advancing how inventory, procurement, and storage strategies come to life across the store network. This role sits at the intersection of enterprise strategy and field execution, ensuring that core operational capabilities are designed with both scale and store realities in mind. As a trusted advocate for the field, the Sr. Manager brings a deep understanding of store operations to enterprise decision‑making, balancing customer experience, associate workload, financial discipline, and operational risk. Operating with broad influence across Store Operations, Finance, Merchandise Planning & Allocation, Logistics, Procurement, and Home Office partners, the Sr. Manager plays a critical role in translating enterprise strategies into sustainable, executable operational capabilities. This leader is accountable for anticipating future operational needs, navigating complexity and competing priorities, and ensuring the organization is prepared for change- both in the near term and as the business scales. The role combines disciplined financial stewardship, data‑informed judgment, and inclusive people leadership to strengthen core processes, enable new ways of working, and develop talent. As a key leadership position within Core Operations, the Sr. Manager helps ensure today’s execution is strong while building the foundation for future growth and broader enterprise leadership responsibility.

Responsibilities

• Lead the end‑to‑end Inventory Management Lifecycle, including inventory processes, procurement, and storage solutions, ensuring operational excellence across the store network.
• Drive large‑scale, cross‑functional initiatives from concept through pilot, rollout, and stabilization, ensuring operational readiness, clear execution, and sustained adoption.
• Partner cross‑functionally with Logistics, Procurement, Merchandise Planning & Allocation, Finance, and Store Operations to design and deliver scalable solutions that improve efficiency, inventory health, and customer experience.
• Use data and field insights to identify operational gaps and opportunities, developing solutions that simplify store execution, improve safety, and support sales growth.
• Act as a voice for the field, actively soliciting feedback from store and field leaders and translating insights into practical, executable improvements.
• Champion a customer‑and associate‑first mentality, ensuring initiatives reduce complexity and enable store teams to focus on delivering exceptional experiences.
• Manage supplies and storage budgets in partnership with Finance, ensuring disciplined spend and strong return on investment.
• Lead, coach, and develop a high‑performing team, fostering a culture of accountability, agility, and continuous improvement.

Qualifications

• 7-10+ years of experience leading complex projects, implementations, or initiatives in a retail, store operations, or omnichannel environment.
• Demonstrated expertise in store operations and field‑based retail, with a deep understanding of the needs of a field organization.
• Proven leadership experience managing, developing, and inspiring high‑performing teams, including cross‑functional partners and direct reports.
• Strong project and program management capabilities, with the ability to lead multiple sophisticated initiatives simultaneously and drive work from ideation through execution.
• Ability to partner effectively with senior business leaders, influence without authority, and align stakeholders around shared outcomes.
• Highly analytical and strategic thinker with strong problem‑solving skills; able to take a data‑driven approach, see the big picture, and identify patterns across complex or ambiguous inputs.
• Experience developing operational solutions, content, and enablement for a field‑based audience, incorporating feedback to continuously improve outcomes.
• Strong verbal and written communication skills, with the ability to clearly articulate complex concepts to diverse audiences.
• Thrives in a fast‑paced, change‑oriented environment, with the ability to prioritize contending demands and adapt quickly as priorities evolve.
• Entrepreneurial mindset with experience building, scaling, and evolving teams, systems, or programs; approximately 20% travel required.

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well‑being, growth and future, helping you thrive as a creator of feel good - every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No‑cost mental health and well‑being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company‑provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post‑secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide.

We are an equal opportunity employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices.

We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in the United States.

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