Regional Fulfillment Center Operations Manager

Bath & Body Works; Columbus (OH); Hybrid; USD 83,000 - 122,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Associate Stock Purchase Program

Paid time off

Job summary

Bath & Body Works is seeking a Regional Fulfillment Center Operations Manager to lead an internal team of Operations Analysts and oversee third-party fulfillment operations. You will drive performance, prioritization, and continuous improvement while managing budgets and collaborating with BBW partners.

Responsibilities include capacity planning, KPI management, and logistical project leadership. A strong emphasis on talent development, cost reduction, and VAS will guide daily decisions in this

Qualifications

• Interpersonal, organizational, and critical thinking skills required.
• Strong financial literacy and budget management abilities.
• Willingness to travel quarterly.
• Self-directed learning and development mindset.

Responsibilities

• Develop relationships with cross-functional logistics teams and third-party providers.
• Manage KPIs and performance with external partners and associates.
• Guide capacity planning, forecasting, and load planning with outbound transport.
• Identify opportunities for cost reduction and process improvements.
• Ensure alignment of 3PL capacities and BBW budgets with targets.
• Lead seasonal initiatives and talent development activities.

Skills

Interpersonal skills

Organizational skills

Critical thinking

Financial literacy

Travel readiness

Continuous learning

Education

College degree (Business Management/Logistics or related)

Tools

Warehouse Management System (WMS)

Microsoft Office Suite

Job description

Salary Range: $83,000-$122,100

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

The Regional Fulfillment Center Operations Manager will lead and develop an internal team of Operations Analysts with holistic oversight of third-party fulfillment operations. This position has responsibility for leading business objectives, ensuring appropriate prioritization of volume to meet business deadlines, performance management of direct reports and delivery of feedback to third-party businesses and associates, leading continuous improvement projects, and fostering financial literacy.

Responsibilities

• Develop and maintain collaborative relationships with cross-functional logistics teams, third-party service providers and key internal partners across the logistics network to drive business initiatives.
• Build culture of accountability via management of contractual-defined Key Performance Indicators.
• Communication of business-critical objectives to third-party service providers.
• Tactical guidance for capacity planning, including Seasonal/Monthly/Weekly Volume Forecasting, Daily Processing and Prioritization Expectations, and Load Planning/Coordination with Outbound Transportation, as necessary.
• Build out new processes to expand capacities and/or flow volume externally as risk mitigation.
• Analyze data to identify opportunities for cost reduction, providing thoughtful recommendations & solutions.
• Alignment of 3PL capacities and internal BBW expenses to budgeted financial targets.
• Project Management of seasonal departmental Initiatives in line with enterprise-wide demands.
• Lead and/or support talent-based initiatives such as performance reviews, quarterly check-ins, cross-training, execution of development plans, succession planning, and AOS action planning.
• Focusing on Damage Reduction and Value Added Services ( VAS ) with a Consumer First Formula focus front of mind.
• Managing supply inventory for the entire direct network and looking for optimizations

Qualifications

• Hybrid Work Model (In Office on Tuesday/Wednesday/Thursday; WFH on Monday/Friday)
• Ability to travel (Quarterly)
• Demonstrated interpersonal, organizational, and critical thinking skills.
• Strong financial literacy and ability to manage detailed budgets
• Previous experience with Warehouse Management Systems (WMS) preferred
• Proficiency with Microsoft Office Suite.
• Identify continuous learning opportunities for self-directed development

Exemplifies BBW Core Values:

• Be Generous
• Be Courageous
• Be Accountable
• Be United
• Be Customer Obsessed

• 3-5 years logistics-supply chain experience.
• College Graduate with a degree in Business Management, Transportation, Logistics, or another relevant business discipline preferred.

Core Competencies

• Drives Results
• Action Oriented
• Collaborates
• Decision Making
• Nimble Learning

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Robust medical, dental, vision and pharmacy coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
• No-cost mental health and well-being support through our Employee Assistance Program (EAP).
• 401(k) with company match and Associate Stock Purchase Program with discount.
• Opportunity for paid time off, paid parental leave and access to family building benefits.
• Home, auto and pet insurance and a company-provided Care.com subscription.
• Tuition reimbursement and scholarship opportunities for post-secondary education.
• Enjoy complimentary products and a 40% merchandise discount so you can experience and share the brand you love.
• Visit bbwbenefits.com for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: Los Angeles Fair Chance In Hiring Ordinance, Philadelphia Fair Chance Law, San Francisco Fair Chance Ordinance, Washington Fair Chance Act Guide

We are an equal opportunity employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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